Compass Automation Platform Overview
Compass-automation-platform is a full-stack Managed CPaaS designed for comprehensive voice and text automation. It is purpose-built to deliver effective communication results.
Use Cases
Customers recommend Call Recording, Call Analytics, Call Scoring, as the business use cases that they have been most satisfied with while using Compass Automation Platform.
Business Priorities
Improve Efficiency is the most popular business priority that customers and associates have achieved using Compass Automation Platform.
Compass Automation Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Compass Automation Platform works with different mediums / channels such as Phone Calls. and Omnichannel.
Compass Automation Platform's features include Recording. and Compass Automation Platform support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Compass Automation Platform analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Keyword Tracking Multi-Channel Tracking for an Omni-Channel Experience Self-Service & Full Service Geographic Targeting Prospect Intelligence Call Analytics Call Recording Call Scoring...." Peer review
Compass Automation Platform, belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on Compass Automation Platform Use Cases
How does Compass Automation Platform address your Call Recording Challenges?
6+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Compass Automation Platform solved their Other Demand Generation needs. Cuspera uses 168 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.
Case Studies
CASE STUDY Large Insurance Provider
Peers used Compass Automation Platform for call recording and call analytics
Compass Automation Platform Features
- Low
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (26) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (26) |
Software Failure Risk Guidance
?for Compass Automation Platform
Top Failure Risks for Compass Automation Platform
IVR Technology Group, LLC News
IVR Technology Group Makes Western NYs Fast Track List
IVR Technology Group has been recognized as one of the fastest-growing companies in Western New York by Buffalo Business First. The company, known for its secure voice and text applications, has expanded its team and customer engagement solutions, including acquiring Argyle, a Buffalo-based technology company. They have also opened a new office and relaunched their website to highlight the growth of their Compass Automation Platform.
IVR Technology Group Continues Its Expansion With The Acquisition of New Office Space
IVR Technology Group has acquired a new 4,700 square foot office in Amherst, NY, to serve as its global headquarters. This move supports the company's growth strategy, accommodating its expanding workforce across IT, security, engineering, customer service, marketing, and sales teams. The new space aims to foster collaboration and support the company's aggressive growth plans over the next three years.
IVR Technology Group Welcomes Brent Snyder As Their New CEO
IVR Technology Group appoints Brent Snyder as CEO to drive growth in their core products, including the Compass Automation Platform and Compass Payments Suite. Snyder, with over 30 years of experience, aims to enhance customer experiences and operational efficiencies.
Bill Irvine Joins IVR Technology Group As Chief Marketing Officer
IVR Technology Group has appointed Bill Irvine as Chief Marketing Officer to enhance its branding and marketing strategies. With over 20 years of experience in B2B marketing and leadership roles in technology startups, Irvine aims to develop a digital marketing engine to drive sales. His expertise is expected to elevate IVR Technology Group's brand and support the launch of its new communications platform.
IVR Technology Group, LLC Profile
Company Name
IVR Technology Group, LLC
Company Website
https://www.ivrtechgroup.comHQ Location
65 Lawrence Bell Dr, Buffalo, New York 14221, US
Employees
11-50
Social
Financials
PRIVATE
