Mitel Collaboration Overview

Circuit is a unified app for team communication, offering voice, video, screen share, chat, and file sharing. Collaboration is made simple.

Use Cases

Customers recommend Collaboration, Conference Call Management, Call Recording, as the business use cases that they have been most satisfied with while using Mitel Collaboration.

Other use cases:

  • Content Sharing
  • Workflow Management
  • Contact List Management
  • Engagement Management
  • Document Sharing
  • Helpdesk Management
  • Sending & Publishing Communications
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Business Priorities

Improve Internal Communications and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Mitel Collaboration.

Other priorities:

  • Enhance Customer Relationships
  • Improve ROI
  • Acquire Customers
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Mitel Collaboration Use-Cases and Business Priorities: Customer Satisfaction Data

Mitel Collaboration works with different mediums / channels such as Video. Offline. Events etc.

Mitel Collaboration's features include Recording, Personalization, and Alerts: Popups & Notifications. and Mitel Collaboration support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Mitel Collaboration analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Enterprise level chatting and conferencing, with screen and document sharing...." Peer review by Andrey P., Senior SQL Server DBA, Information Technology and Services

Mitel Collaboration, Zoom Meetings, Zoom Video Webinar, Whereby, FreeConference.com, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Mitel Collaboration

Top Industries

  • Information Technology and Services
  • Telecommunications
  • Computer Software

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

Mitel Collaboration is popular in Information Technology And Services, Telecommunications, and Computer Software and is widely used by Large Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Mitel Collaboration Use Cases

How can Mitel Collaboration optimize your Collaboration Workflow?

How efficiently Does Mitel Collaboration manage your Conference Call Management?

What makes Mitel Collaboration ideal for Content Sharing?

14+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Mitel Collaboration solved their Team Collaboration needs. Cuspera uses 354 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

Case Studies

Government Administration

CASE STUDY City of Baltimore

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone system with a secure, scalable VoIP and unified communications pl...atform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.

Hospitality

CASE STUDY Lenkerhof Hotel and Gourmet Spa Resort

Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure, and cost-efficient communications for staff and guests. The n...ew hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.

Education

CASE STUDY Binghamton University

Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.

lightning

Peers used Mitel Collaboration for collaboration and conference call management

Mitel Collaboration Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

2.62/5 ★

Read Reviews (6)
Analytics

2.50/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

2.62/5 ★

Read Reviews (6)
Analytics

2.50/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Mitel Collaboration

Overall Risk Meter

Low Medium High

Top Failure Risks for Mitel Collaboration

Mitel Networks Corporation News

Executive

Mitel Announces New Board of Directors to Enhance Leadership and Accelerate Momentum in the UC Market - telecomreseller.com

Mitel has appointed a new board of directors to strengthen its leadership and drive growth in the unified communications (UC) market. The new board aims to accelerate strategic initiatives and position Mitel for increased competitiveness within the UC sector.

Partnership

Mitel Launches Enhanced Global Partner Experience to Fuel Hybrid Communications Growth - Business Wire

Mitel has launched an enhanced global partner experience, unifying the Mitel and Unify partner ecosystems into a single framework. The initiative streamlines partner tools, incentives, and systems to support growth in hybrid communications, unified communications, and contact center markets. Strategic investments include improved sales enablement, expanded marketing programs, and deeper customer engagement to help partners address AI adoption, data privacy, and business continuity challenges.

Company

Mitel Emerges from Financial Restructuring, Significantly Reducing Debt and Poised to Drive Hybrid UC Leadership - FinancialContent

Mitel has completed a financial restructuring, eliminating $1.15 billion in debt. This positions the company with a stronger capital structure to focus on hybrid unified communications (UC) solutions. Mitel aims to advance its leadership in the UC market following this significant reduction in financial liabilities.

Awards

Mitel CX Named Overall Customer Support Solution of the Year In 2025 RemoteTech Breakthrough Awards Program - Business Wire

Mitel CX received the Overall Customer Support Solution of the Year award at the 2025 RemoteTech Breakthrough Awards. The platform uses AI and GenAI-powered virtual agents to automate up to 90% of customer responses, supports hybrid deployment models, and enhances customer engagement for distributed teams. Mitel CX also delivers advanced analytics and automated quality management for customer experience optimization.

Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

Financials

M&A