CareJourney: Product updates, Customer stories, and Insights | 2026 Cuspera

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Customer stories

CareJourney helps Banner Health improve provider performance. Brett Bingham from Banner Health uses CareJourney as a trusted data source. He relies on CareJourney for provider performance conversations. The platform gives him important data and insights. This helps Banner Health make better decisions about their network and care. Banner Health trusts CareJourney for accurate provider analytics.
CareJourney Provider Intelligence helped a tech-forward health plan improve its member provider directory. The plan wanted to help Medicare Advantage members find top providers and lower care costs. CareJourney gave the plan cost and quality scores for providers. The plan used these scores to rank providers and build better networks. Over 100,000 members had a better search experience and gave positive feedback.
Transcarent used the CareJourney platform to give its 1.3 million members better healthcare choices. They needed strong data on provider quality and costs to help people pick the right care. CareJourney gave Transcarent detailed provider insights and easy data integration. This helped Transcarent offer flexible pricing, cut admin costs, and connect patients to top care centers. Transcarent also saved money by using one data partner for all their needs.
UpStream used CareJourney’s BCDA analytics to track provider cost and utilization trends in real time. They needed faster analytics for ACO REACH participants to support patients and align physician payments. CareJourney enriched weekly claims data, helping UpStream benchmark spend, track avoidable ER visits, and forecast risk scores. UpStream created weekly expenditure reports and closed monthly financials faster. Over 1,000 PCPs benefited from more timely insights and reduced care gaps.
CareJourney helped Quality Independent Physicians (QIP) improve patient care and grow their provider network. QIP used CareJourney’s Network Advantage and Population Insights platforms to get a full view of provider performance. This made it easier to find and recruit top providers. QIP’s provider network grew by 47% between 2019 and 2021. QIP also added 2,000 new patients in 2021. The solution helped QIP deliver higher quality care at lower cost.
CareJourney’s Network Advantage platform helped CURA Health Management grow its provider network by 50% in one year. CURA used CareJourney analytics to find and recruit high-performing providers for its ACOs. The platform made it easy to identify providers not in other ACOs or payment models. CURA also improved cost and quality scores for its providers. In 2021, their Cost Index rose by 0.17 points and Outcomes Index by 0.13 points compared to 2020.

CareJourney Product Overview

CareJourney drives network growth and care coordination through its healthcare analytics solutions. Providers and payers can leverage comprehensive data to enhance clinical performance and make informed contracting decisions. The platform supports Accountable Care Organizations (ACOs) in achieving significant savings, reportedly 1.5 times more than typical outcomes. It helps identify patient leakage, strengthen referrals, and improve provider performance. By offering insights into market and cohort intelligence, CareJourney aids in better managing at-risk populations. The solutions are grounded in an extensive longitudinal data set, positioning healthcare professionals to expand their value-based care knowledge and improve patient outcomes.