Capillary Loyalty+ Overview
Capillary's Loyalty Program Software empowers businesses to create and manage customer loyalty solutions, driving engagement. The software operates in India, Singapore, Malaysia, Thailand, Philippines, Saudi Arabia, UAE, and Dubai.
Use Cases
Customers recommend Loyalty Management, Customer Engagement, Campaign Management, as the business use cases that they have been most satisfied with while using Capillary Loyalty+.
Business Priorities
Increase Average Basket Value and Drive Brand Advocacy are the most popular business priorities that customers and associates have achieved using Capillary Loyalty+.
Capillary Loyalty+ Use-Cases and Business Priorities: Customer Satisfaction Data
Capillary Loyalty+ works with different mediums / channels such as Omnichannel. Offline Stores. Point Of Sale etc.
Capillary Loyalty+'s features include Personalization, Incentivization Framework, Microsites, etc. and Capillary Loyalty+ support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Capillary Loyalty+ analytics capabilities include Analytics, and Custom Reports.
Reviews
"Through the CRM program, we could understand the consumer better and send out messages that are relevant to them, so they engage better with the brand. This is why Capillary has played a pivotal role in helping us achieve our consumer centric goals" - Pankaj Agarwal
Peer review evidence (same sources as the product rating summary)
"...Mitra10 aims at maximising engagement for better loyalty performance...." Testimonial by I Gusti A A I Putriari, General Manager of CRM, Mitra 10, Indonesia
"...We know that a continuous engagement process coupled with experiential rewards will do the magic in helping us seal the next purchase...." Testimonial by Rihen Mehta, Chairman of 7Cs Group, Jewel Corner, EMEA
"...Capillary Loyalty Program Management framework supports endless customizations, digital-first programs and reward models. ..." loyalty program software, customer loyalty program software India, Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, Oman, Canada, USA, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines
Capillary Loyalty+, NXTDRIVE, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Capillary Loyalty+
Top Industries
- Retail
- Restaurants
- Apparel & Fashion
Popular in
- Enterprise
- Mid Market
- Small Business
Capillary Loyalty+ is popular in Retail, Restaurants, and Apparel & Fashion and is widely used by Enterprise, Mid Market, and Small Business.
Capillary Loyalty+ Customer wins, Customer success stories, Case studies
What benefits does Capillary Loyalty+ offer for Loyalty Management?
How efficiently Does Capillary Loyalty+ manage your Customer Engagement?
102 buyers and buying teams have used Cuspera to assess how well Capillary Loyalty+ solved their Customer Loyalty Management needs. Cuspera uses 456 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Through the CRM program, we could understand the consumer better and send out messages that are relevant to them, so they engage better with the brand. This is why Capillary has played a pivotal role in helping us achieve our consumer centric goals Testimonial By Pankaj Agarwal |
|
We strongly believe that platform's proven track-record in consumer lifecycle management and technological innovations with experiential attributes will generate favorable results for all the stakeholders and help reinforce the Blackberrys brand as an extremely identifiable and preferred choice wit...h our consumers |
|
With capillary, we were able to understand our consumers better, how they were segmented, especially in the delivery business, and hence we understood which offers to push to the consumers at the right time Testimonial By Virginia Ng |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Pankaj Agarwal Retail Director VF Brands, India |
Through the CRM program, we could understand the consumer better and send out messages that are relevant to them, so they engage better with the brand. This is why Capillary has played a pivotal role in helping us achieve our consumer centric goals Testimonial By Pankaj Agarwal |
|
Ramesh Kaushik VP - Brand Experience & Business Excellence Blackberrys |
We strongly believe that platform's proven track-record in consumer lifecycle management and technological innovations with experiential attributes will generate favorable results for all the stakeholders and help reinforce the Blackberrys brand as an extremely identifiable and preferred choice wit...h our consumers |
|
Virginia Ng Senior Marketing Manager KFC, Singapore |
With capillary, we were able to understand our consumers better, how they were segmented, especially in the delivery business, and hence we understood which offers to push to the consumers at the right time Testimonial By Virginia Ng |
Al Futtaim Group (AFG) - Conglomerates
Peers used Capillary Loyalty+ for loyalty management and Customer Engagement
Capillary Loyalty+ Competitors
Capillary Loyalty+ Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (19) |
Software Failure Risk Guidance
?for Capillary Loyalty+
Overall Risk Meter
Top Failure Risks for Capillary Loyalty+
Capillary Technologies News
Capillary Technologies Finance Head resigns effective June 05, 2026
Capillary Technologies' Head of Finance, Mr. Ravi Jaswani, has resigned effective June 05, 2026, to pursue new opportunities. The company has confirmed the transition in financial leadership through a regulatory filing.
Capillary Reports Strong Fourth Quarter And FY2026 Results
Capillary Technologies reported a 26% rise in Q4 operating revenue and a 23% increase for FY2026, driven by customer base expansion and new contracts. Profitability improved with a 28% rise in adjusted EBITDA. The company highlighted its AI platform, aiRA, and strategic acquisitions like SessionM to enhance productivity and access Fortune 500 brands.
Capillary Tech FY26: PAT Surges 270% to ?523.9Mn, Revenue Up 23% YoY
Capillary Technologies reported a 270% increase in profit after tax to 523.88 million for FY26, with revenue rising 23% to 7,345.99 million. The company highlighted strong customer retention and growth strategies, including the integration of acquisitions like SessionM. The aiRA AI platform is gaining traction, contributing to revenue growth. FY27 revenue is projected to reach 1,0001,050 crores.
Capillary Technologies Q4: PAT Jumps 341% YoY To ?43.3 Cr
Capillary Technologies reported a 341% year-over-year increase in Q4 profit after tax, reaching 43.4 Cr, driven by a 25 Cr gain from an acquisition-related indemnity clause. Operating revenue rose 25% to 191.3 Cr. For FY26, profit surged 296% to 52.4 Cr, with revenue up 23% to 734.6 Cr. The company focuses on AI-powered customer engagement solutions.
Capillary Technologies Profile
Company Name
Capillary Technologies
Company Website
https://www.capillarytech.com/HQ Location
25-01, OCBC Center, 65, Chulia Street, Singapore, Singapore 049513, SG
Employees
251-500
Social
Financials
SERIES D
