Capillary Loyalty+ Overview
Capillary's Loyalty Program Software empowers businesses to create and manage customer loyalty solutions, driving engagement. The software operates in India, Singapore, Malaysia, Thailand, Philippines, Saudi Arabia, UAE, and Dubai.
Use Cases
Customers recommend Loyalty Management, Customer Engagement, Campaign Management, as the business use cases that they have been most satisfied with while using Capillary Loyalty+.
Business Priorities
Increase Average Basket Value and Drive Brand Advocacy are the most popular business priorities that customers and associates have achieved using Capillary Loyalty+.
Capillary Loyalty+ Use-Cases and Business Priorities: Customer Satisfaction Data
Capillary Loyalty+ works with different mediums / channels such as Omnichannel. Offline Stores. Point Of Sale etc.
Capillary Loyalty+'s features include Personalization, Incentivization Framework, Microsites, etc. and Capillary Loyalty+ support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Capillary Loyalty+ analytics capabilities include Analytics, and Custom Reports.
Reviews
"In a low frequency, high-value purchase industry like jewellery, where Jewel Corner operates, a simple point rewards-based loyalty system is not very effective. We know that a continuous engagement process coupled with experiential rewards will do t...he magic in helping us seal the next purchase. Capillary Technologies with their in-depth know-how and service expertise have a proven record of helping brands achieve such feats" - Rihen Mehta
Peer review evidence (same sources as the product rating summary)
"...Customers can easily use the loyalty program software to sign up, check their points or rewards, and use electronic coupons and discounts...." loyalty program software, customer loyalty program software India, Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, Oman, Canada, USA, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines
"...Through the CRM program, we could understand the consumer better and send out messages that are relevant to them, so they engage better with the brand...." Testimonial by Pankaj Agarwal, Retail Director, VF Brands, India
"...Capillary Loyalty Program Management framework supports endless customizations, digital-first programs and reward models. ..." loyalty program software, customer loyalty program software India, Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, Oman, Canada, USA, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines
Capillary Loyalty+, NXTDRIVE, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Capillary Loyalty+
Top Industries
- Retail
- Restaurants
- Apparel & Fashion
Popular in
- Enterprise
- Mid Market
- Small Business
Capillary Loyalty+ is popular in Retail, Restaurants, and Apparel & Fashion and is widely used by Enterprise, Mid Market, and Small Business.
Capillary Loyalty+ Customer wins, Customer success stories, Case studies
What solutions does Capillary Loyalty+ provide for Loyalty Management?
What benefits does Capillary Loyalty+ offer for Customer Engagement?
102 buyers and buying teams have used Cuspera to assess how well Capillary Loyalty+ solved their Customer Loyalty Management needs. Cuspera uses 456 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
In a low frequency, high-value purchase industry like jewellery, where Jewel Corner operates, a simple point rewards-based loyalty system is not very effective. We know that a continuous engagement process coupled with experiential rewards will do the magic in helping us seal the next purchase. Cap...illary Technologies with their in-depth know-how and service expertise have a proven record of helping brands achieve such feats |
|
We strongly believe that platform's proven track-record in consumer lifecycle management and technological innovations with experiential attributes will generate favorable results for all the stakeholders and help reinforce the Blackberrys brand as an extremely identifiable and preferred choice wit...h our consumers |
|
Through the CRM program, we could understand the consumer better and send out messages that are relevant to them, so they engage better with the brand. This is why Capillary has played a pivotal role in helping us achieve our consumer centric goals Testimonial By Pankaj Agarwal |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rihen Mehta Chairman of 7Cs Group Jewel Corner, EMEA |
In a low frequency, high-value purchase industry like jewellery, where Jewel Corner operates, a simple point rewards-based loyalty system is not very effective. We know that a continuous engagement process coupled with experiential rewards will do the magic in helping us seal the next purchase. Cap...illary Technologies with their in-depth know-how and service expertise have a proven record of helping brands achieve such feats |
|
Ramesh Kaushik VP - Brand Experience & Business Excellence Blackberrys |
We strongly believe that platform's proven track-record in consumer lifecycle management and technological innovations with experiential attributes will generate favorable results for all the stakeholders and help reinforce the Blackberrys brand as an extremely identifiable and preferred choice wit...h our consumers |
|
Pankaj Agarwal Retail Director VF Brands, India |
Through the CRM program, we could understand the consumer better and send out messages that are relevant to them, so they engage better with the brand. This is why Capillary has played a pivotal role in helping us achieve our consumer centric goals Testimonial By Pankaj Agarwal |
Al Futtaim Group (AFG) - Conglomerates
Peers used Capillary Loyalty+ for loyalty management and Customer Engagement
Capillary Loyalty+ Competitors
Capillary Loyalty+ Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (19) |
Software Failure Risk Guidance
?for Capillary Loyalty+
Overall Risk Meter
Top Failure Risks for Capillary Loyalty+
Capillary Technologies News
Capillary Technologies India Limited
Capillary Technologies India Limited announced its Q1FY27 financial results, showing a 43% year-over-year increase in operating revenue to ₹2,566.4 million. The company's adjusted EBITDA rose by 132% and normalized PAT surged by 3,320%. Growth was driven by customer expansion, new contracts, and the SessionM acquisition.
Capillary Technologies acquires CustomerGlu platform from Marax AI
Capillary Technologies has acquired the CustomerGlu platform from Marax AI to enhance its AI-powered loyalty and customer engagement offerings. This acquisition allows Capillary to integrate interactive engagement layers and gamified loyalty features, reducing IT dependencies and enabling real-time deployment for enterprise brands. The transaction was completed through an asset purchase agreement and aims to improve marketing agility by facilitating the launch of digital experiences.
Capillary reports 43% revenue growth, 132% Adjusted EBITDA in Q1FY27.
Capillary Technologies reported a 43% year-over-year revenue increase and a 132% rise in Adjusted EBITDA for Q1 FY2027, attributed to customer expansion and the acquisition of SessionM. This reflects strong operational performance and improved profitability.
Capillary Technologies India Ltd accepts Sunil M Jain resignation
Capillary Technologies India Ltd announced the resignation of Sunil M Jain, Head of Corporate Development, effective July 31, 2026. Jain resigned to pursue new career opportunities. The company confirmed the resignation under SEBI Regulation 30, indicating it as a routine governance update without immediate impact on operations or strategic direction.
Capillary Technologies Profile
Company Name
Company Website
https://www.capillarytech.com/HQ Location
25-01, OCBC Center, 65, Chulia Street, Singapore, Singapore 049513, SG
Employees
251-500
Social
Financials
SERIES D
