Capillary Loyalty+ Overview
Capillary's Loyalty Program Software empowers businesses to create and manage customer loyalty solutions, driving engagement. The software operates in India, Singapore, Malaysia, Thailand, Philippines, Saudi Arabia, UAE, and Dubai.
Use Cases
Customers recommend Loyalty Management, Customer Engagement, Campaign Management, as the business use cases that they have been most satisfied with while using Capillary Loyalty+.
Business Priorities
Increase Average Basket Value and Drive Brand Advocacy are the most popular business priorities that customers and associates have achieved using Capillary Loyalty+.
Capillary Loyalty+ Use-Cases and Business Priorities: Customer Satisfaction Data
Capillary Loyalty+ works with different mediums / channels such as Omnichannel. Offline Stores. Point Of Sale etc.
Capillary Loyalty+'s features include Personalization, Incentivization Framework, Microsites, etc. and Capillary Loyalty+ support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Capillary Loyalty+ analytics capabilities include Analytics, and Custom Reports.
Reviews
"Mitra10 aims at maximising engagement for better loyalty performance. With Capillary as our partner, we are excited to move ahead in this direction and check all boxes of a strong personalised CRM programme. Loyalty+ gives us the flexibility to deci...de what we want to reward each of our customers with and when. The level of customization possible here was exactly what we wanted from our CRM program." - I Gusti A A I Putriari
Peer review evidence (same sources as the product rating summary)
"...In a low frequency, high-value purchase industry like jewellery, where Jewel Corner operates, a simple point rewards-based loyalty system is not very effective...." Testimonial by Rihen Mehta, Chairman of 7Cs Group, Jewel Corner, EMEA
"...The platform provides complete online, in-store and social media-based loyalty to engage customers and positions your brand for efficient customer engagement. ..." loyalty program software, customer loyalty program software India, Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, Oman, Canada, USA, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines
"...Capillary Loyalty Program Management framework supports endless customizations, digital-first programs and reward models. ..." loyalty program software, customer loyalty program software India, Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, Oman, Canada, USA, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines
Capillary Loyalty+, NXTDRIVE, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Capillary Loyalty+
Top Industries
- Retail
- Restaurants
- Apparel & Fashion
Popular in
- Enterprise
- Mid Market
- Small Business
Capillary Loyalty+ is popular in Retail, Restaurants, and Apparel & Fashion and is widely used by Enterprise, Mid Market, and Small Business.
Capillary Loyalty+ Customer wins, Customer success stories, Case studies
What benefits does Capillary Loyalty+ offer for Loyalty Management?
What benefits does Capillary Loyalty+ offer for Customer Engagement?
102 buyers and buying teams have used Cuspera to assess how well Capillary Loyalty+ solved their Customer Loyalty Management needs. Cuspera uses 456 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mitra10 aims at maximising engagement for better loyalty performance. With Capillary as our partner, we are excited to move ahead in this direction and check all boxes of a strong personalised CRM programme. Loyalty+ gives us the flexibility to decide what we want to reward each of our customers wi...th and when. The level of customization possible here was exactly what we wanted from our CRM program. |
|
With capillary, we were able to understand our consumers better, how they were segmented, especially in the delivery business, and hence we understood which offers to push to the consumers at the right time Testimonial By Virginia Ng |
|
Through the CRM program, we could understand the consumer better and send out messages that are relevant to them, so they engage better with the brand. This is why Capillary has played a pivotal role in helping us achieve our consumer centric goals Testimonial By Pankaj Agarwal |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I Gusti A A I Putriari General Manager of CRM Mitra 10, Indonesia |
Mitra10 aims at maximising engagement for better loyalty performance. With Capillary as our partner, we are excited to move ahead in this direction and check all boxes of a strong personalised CRM programme. Loyalty+ gives us the flexibility to decide what we want to reward each of our customers wi...th and when. The level of customization possible here was exactly what we wanted from our CRM program. |
|
Virginia Ng Senior Marketing Manager KFC, Singapore |
With capillary, we were able to understand our consumers better, how they were segmented, especially in the delivery business, and hence we understood which offers to push to the consumers at the right time Testimonial By Virginia Ng |
|
Pankaj Agarwal Retail Director VF Brands, India |
Through the CRM program, we could understand the consumer better and send out messages that are relevant to them, so they engage better with the brand. This is why Capillary has played a pivotal role in helping us achieve our consumer centric goals Testimonial By Pankaj Agarwal |
MR D.I.Y. - Retail - Very Large
Capillary Technologies partners MR D.I.Y to strengthen loyalty ...
Al Futtaim Group (AFG) - Conglomerates
Peers used Capillary Loyalty+ for loyalty management and Customer Engagement
Capillary Loyalty+ Competitors
Capillary Loyalty+ Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (19) |
Software Failure Risk Guidance
?for Capillary Loyalty+
Overall Risk Meter
Top Failure Risks for Capillary Loyalty+
Capillary Technologies News
Capillary Technologies Launches 2026 Balanced Loyalty Quotient Report, Revealing Rational & Emotional Drivers of Loyalty - EIN Presswire
Capillary Technologies launched the 2026 Balanced Loyalty Quotient Report, a comprehensive study analyzing rational and emotional drivers of customer loyalty across 54 brands. The report introduces the Balanced Loyalty Quotient framework, which evaluates Rational and Emotional Loyalty to help brands understand customer relationships and loyalty resilience. The report will debut at Captivate 2026 in Nashville.
Capillary Technologies India Limited
Capillary Technologies India Limited announced its Q1FY27 financial results, showing a 43% year-over-year increase in operating revenue to ₹2,566.4 million. The company's adjusted EBITDA rose by 132% and normalized PAT surged by 3,320%. Growth was driven by customer expansion, new contracts, and the SessionM acquisition.
Capillary reports 43% revenue growth, 132% Adjusted EBITDA in Q1FY27.
Capillary Technologies reported a 43% year-over-year revenue increase and a 132% rise in Adjusted EBITDA for Q1 FY2027, attributed to customer expansion and the acquisition of SessionM. This reflects strong operational performance and improved profitability.
Capillary Technologies India Ltd accepts Sunil M Jain resignation
Capillary Technologies India Ltd announced the resignation of Sunil M Jain, Head of Corporate Development, effective July 31, 2026. Jain resigned to pursue new career opportunities. The company confirmed the resignation under SEBI Regulation 30, indicating it as a routine governance update without immediate impact on operations or strategic direction.
Capillary Technologies Profile
Company Name
Company Website
https://www.capillarytech.com/HQ Location
25-01, OCBC Center, 65, Chulia Street, Singapore, Singapore 049513, SG
Employees
251-500
Social
Financials
SERIES D
