Calabrio Analytics Overview
Calabrio-analytics unlocks hidden intelligence in contact centers. Business insights are driven forward by Calabrio Analytics.
Use Cases
Customers recommend Engagement Management, Coaching, Lead Analytics, as the business use cases that they have been most satisfied with while using Calabrio Analytics.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Calabrio Analytics.
Calabrio Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
Calabrio Analytics works with different mediums / channels such as Offline. and Promotions.
Calabrio Analytics's features include Feedback Surveys. and Calabrio Analytics support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Calabrio Analytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"To get the best from your employees, think about the culture that supports them." - Daniel Acosta
Calabrio Analytics, Salesken, Firefiles.ai, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Calabrio Analytics
Top Industries
- Financial Services
- Utilities
- Retail
Popular in
Calabrio Analytics is popular in Financial Services, Utilities, and Retail and is widely used by
Comprehensive Insights on Calabrio Analytics Use Cases
What solutions does Calabrio Analytics provide for Engagement Management?
How does Calabrio Analytics facilitate Coaching?
How can Calabrio Analytics enhance your Lead Analytics process?
How does Calabrio Analytics facilitate Customer Feedback Management?
Why is Calabrio Analytics the best choice for Competitive Intelligence?
10+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Calabrio Analytics solved their Conversation Intelligence needs. Cuspera uses 184 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
Case Studies
CASE STUDY Wix
CASE STUDY Telia Company AB
CASE STUDY OTTO
CASE STUDY Zen Internet
CASE STUDY Shopify
CASE STUDY Paychex
Video
Calabrio Analytics
Peers used Calabrio Analytics for engagement management and coaching
Calabrio Analytics Competitors
Calabrio Analytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (52) |
| Custom Reports | Read Reviews (38) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (52) |
| Custom Reports | Read Reviews (38) |
Software Failure Risk Guidance
?for Calabrio Analytics
Top Failure Risks for Calabrio Analytics
Calabrio, Inc News
Calabrio Highly Commended at The CX Awards 2025 - contact-centres.com
Calabrio was highly commended at the 2025 CX Awards for its Workforce Engagement Management Platform. This recognition highlights Calabrio's innovative solutions, including AI-driven features like Auto-QM and Trending Topics, which enhance contact center efficiency. The platform's success is demonstrated through its impact on clients like Mersey Care NHS Foundation Trust and Delta Airlines, improving call handling and agent scheduling.
Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations
Calabrio has appointed Frank Ciccone as Chief Revenue Officer (CRO) to drive growth and enhance customer experience innovation. This executive move supports Calabrios focus on expanding its workforce engagement management software solutions and strengthening its market position.
Calabrio Unveiling Record Number of AI - driven Features to Accelerate Contact Center Efficiency and Customer Service Satisfaction
Calabrio has introduced a record number of AI-driven features aimed at boosting contact center efficiency and enhancing customer service satisfaction, reinforcing its focus on advanced automation and analytics for customer experience management.
Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Center Efficiency and Customer Service Satisfaction
Calabrio has launched a record number of AI-driven features for its contact center platform. These enhancements aim to boost operational efficiency and improve customer service satisfaction for businesses using Calabrios workforce engagement solutions.
Calabrio, Inc Profile
Company Name
Calabrio, Inc
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
