Customer stories

Product Business Settings

Calabrio Analytics is popular in Financial Services, Utilities, and Retail industries and is widely used by .

Calabrio Analytics Product Overview

Calabrio-analytics unlocks hidden intelligence in contact centers. Business insights are driven forward by Calabrio Analytics.

How satisfied the customers are with Calabrio Analytics use-cases

Reviews

"Calabrio is designed for people who need to quickly find specific data to get the job done." - Beth Bax
"To get the best from your employees, think about the culture that supports them." - Daniel Acosta

Calabrio Analytics Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Calabrio Analytics testimonial

Beth Bax

Assistant Director, QA

Grand Canyon University

Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax
Calabrio Analytics testimonial

Daniel Acosta

Call Center Applications Analyst

Houston Methodist Hospital

To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta
Calabrio Analytics testimonial

J Ryan Bradley

Business Director

Major U.S. Insurer

Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley
CUSTOMERS TESTIMONIALS
Calabrio Analytics testimonial

Beth Bax

Assistant Director, QA

Grand Canyon University

Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax
Calabrio Analytics testimonial

Daniel Acosta

Call Center Applications Analyst

Houston Methodist Hospital

To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta
Calabrio Analytics testimonial

J Ryan Bradley

Business Director

Major U.S. Insurer

Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley

Ein führender Bildungsdienstleister - Education - Large

Calabrio ONE half einem führenden Bildungsdienstleister, die QA-Bewertungen um 67% zu steigern. Das Unternehmen ersetzte manuelle Prozesse durch eine cloudbasierte Plattform für Qualitätsmanagement u...nd Anrufaufzeichnung. Mit dem neuen QA-Dashboard und einer Anrufbibliothek verbesserte sich die Transparenz und das Coaching der Agenten. Die Kundenzufriedenheit stieg um 250%. Die Automatisierung nahm um 225% zu und sparte über 20 Millionen Dollar.

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A leading educational service provider supporting post-secondary institutions - Education - Large

Calabrio ONE helped a leading educational service provider boost QA evaluations by 67%. The company replaced manual QA processes with a unified, cloud-based platform. Agents gained real-time performa...nce dashboards and access to a comprehensive call library. The provider expanded QA from 1 to 19 departments. Customer satisfaction rose by 250%, and automation increased by 225%, saving over $20 million.

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Assurity - Insurance - Medium

Calabrio ONE helped Assurity move its contact center to the cloud after a fourfold increase in agents. The company replaced manual scheduling with automated workforce optimization. In just two months..., the post-issue team saw a 19% increase in answer rate and a 41-second drop in wait time. Calabrio's analytics also sped up fraud investigations and improved agent coaching. Assurity now delivers consistent customer service and better manages staffing.

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Paychex - Human Resources

Calabrio ONE helped Paychex unify its contact center workforce management. Paychex replaced three siloed systems with one platform. This improved agent scheduling and forecasting. Paychex saw $500,00...0 in annual productivity savings. Agent adherence grew by 20%. Intraday optimization increased by 45%. Forecasts matched within 5% of actuals in the first 10 weeks.

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Telia Company AB - Telecommunications

Calabrio ONE helped Telia Company AB improve workforce management for its contact center and retail staff. Telia used automated scheduling to optimize agent shifts and boost agent happiness. The solu...tion led to a 14% decrease in store wait times. Telia now delivers better customer experiences across phone, digital, and retail channels. The platform supports 4,000 agents handling nine million queries each year.

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Gordon Food Service - Food & Beverages

Calabrio ONE helped Gordon Food Service cut manual bot analysis from 80% to 20% of their time. The team used AI-powered insights to automate transcript review and identify key topics faster. Handle t...ime dropped by 80%. The bot automation score rose from 58% to 63%. The bot experience score improved from 80 to 84. Containment rate increased from 81% to 87%.

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Calabrio Analytics

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Peers used Calabrio Analytics for engagement management and coaching

Calabrio Analytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.39/5

Read Reviews (15)
Analytics

4.36/5

Read Reviews (52)
Custom Reports

4.29/5

Read Reviews (38)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.39/5

Read Reviews (15)
Analytics

4.36/5

Read Reviews (52)
Custom Reports

4.29/5

Read Reviews (38)

Software Failure Risk Guidance

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for Calabrio Analytics

Top Failure Risks for Calabrio Analytics

Calabrio, Inc News

Product
 

Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents, No Matter How the Stack Changes - iTWire

Calabrio has launched Omni Agent Intelligence, a new feature within Calabrio ONE, designed to unify quality and performance metrics across human and AI agents. This vendor-agnostic intelligence layer provides a single view of agent performance, supporting various platforms like CCaaS, CRM, and ITSM. It aims to improve customer experience by integrating AI and human agent data, enabling better decision-making and operational efficiency.

Product
 

Calabrio unveils unified view for human & AI agents - IT Brief Australia

Calabrio has introduced Omni Agent Intelligence, a new platform that provides contact centers with a unified view of performance for both human and AI agents. This cross-platform solution aims to enhance operational efficiency and agent performance by integrating data from various sources.

Product
 

Calabrio offers Omni Agent Intelligence to centralize quality and performance across human and AI agents - KMWorld

Calabrio has launched Omni Agent Intelligence, a solution designed to unify quality and performance management for both human and AI agents. This offering aims to enhance operational efficiency by providing centralized insights and analytics to optimize customer interactions.

Awards
 

Calabrio Highly Commended at The CX Awards 2025 - contact-centres.com

Calabrio was highly commended at the 2025 CX Awards for its Workforce Engagement Management Platform. This recognition highlights Calabrio's innovative solutions, including AI-driven features like Auto-QM and Trending Topics, which enhance contact center efficiency. The platform's success is demonstrated through its impact on clients like Mersey Care NHS Foundation Trust and Delta Airlines, improving call handling and agent scheduling.

Calabrio, Inc Profile

Company Name

Calabrio, Inc

Company Website

https://www.calabrio.com/

HQ Location

400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US

Employees

51-100

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Financials

M&A