Calabrio Analytics Overview
Calabrio-analytics unlocks hidden intelligence in contact centers. Business insights are driven forward by Calabrio Analytics.
Use Cases
Customers recommend Engagement Management, Coaching, Lead Analytics, as the business use cases that they have been most satisfied with while using Calabrio Analytics.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Calabrio Analytics.
Calabrio Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
Calabrio Analytics works with different mediums / channels such as Offline. and Promotions.
Calabrio Analytics's features include Feedback Surveys. and Calabrio Analytics support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Calabrio Analytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"To get the best from your employees, think about the culture that supports them." - Daniel Acosta
Calabrio Analytics, Salesken, Firefiles.ai, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Calabrio Analytics
Top Industries
- Financial Services
- Utilities
- Retail
Popular in
Calabrio Analytics is popular in Financial Services, Utilities, and Retail and is widely used by
Comprehensive Insights on Calabrio Analytics Use Cases
How does Calabrio Analytics facilitate Engagement Management?
What solutions does Calabrio Analytics provide for Coaching?
How can Calabrio Analytics enhance your Lead Analytics process?
How can Calabrio Analytics enhance your Customer Feedback Management process?
How can Calabrio Analytics optimize your Competitive Intelligence Workflow?
11 buyers and buying teams have used Cuspera to assess how well Calabrio Analytics solved their Conversation Intelligence needs. Cuspera uses 184 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
Case Studies
CASE STUDY Telia Company AB
CASE STUDY Wix
CASE STUDY Paychex
CASE STUDY OTTO
CASE STUDY Zen Internet
CASE STUDY Shopify
Video
Calabrio Analytics
Peers used Calabrio Analytics for engagement management and coaching
Calabrio Analytics Competitors
Calabrio Analytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (52) |
| Custom Reports | Read Reviews (38) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (52) |
| Custom Reports | Read Reviews (38) |
Software Failure Risk Guidance
?for Calabrio Analytics
Top Failure Risks for Calabrio Analytics
Calabrio, Inc News
Calabrio Highly Commended at The CX Awards 2025 - contact-centres.com
Calabrio was highly commended at the 2025 CX Awards for its Workforce Engagement Management Platform. This recognition highlights Calabrio's innovative solutions, including AI-driven features like Auto-QM and Trending Topics, which enhance contact center efficiency. The platform's success is demonstrated through its impact on clients like Mersey Care NHS Foundation Trust and Delta Airlines, improving call handling and agent scheduling.
BERNAMA - Thoma Bravo Acquires Verint to Join Forces with Calabrio to ...
Thoma Bravo has announced a definitive agreement to acquire Verint Systems for $2 billion. Post-acquisition, Verint will merge with Calabrio to form a leading provider of AI-driven customer experience solutions. This merger aims to enhance customer experience automation offerings, benefiting a $50 billion market.
Verint Systems Announces Acquisition by Calabrio - TipRanks
Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. This merger, approved by Verint's board, offers shareholders $20.50 per share, an 18% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The deal is expected to close by the end of Verint's fiscal year, pending customary conditions and shareholder approval.
Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations
Calabrio has appointed Frank Ciccone as Chief Revenue Officer (CRO) to drive growth and enhance customer experience innovation. This executive move supports Calabrios focus on expanding its workforce engagement management software solutions and strengthening its market position.
Calabrio, Inc Profile
Company Name
Calabrio, Inc
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
