Calabrio Analytics Overview
This is a summary of the comprehensive capabilities and benefits of Calabrio Analytics based on over 184 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Calabrio Analytics, belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Calabrio Analytics is right for your needs? Our Cuspera AI engine can evaluate how Calabrio Analytics fits your specific business needs, industry, and context. Get your personalized assessment report today.
Calabrio Analytics supports business activities such as:
- Engagement Management
- Coaching
- Lead Analytics
- Customer Feedback Management
- Competitive Intelligence
Calabrio Analytics can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Increase Sales & Revenue, and Improve Efficiency. It can help manage these activities if you use Offline and Promotions for these needs. As a solution, Calabrio Analytics's capabilities include Feedback Surveys.
Calabrio Analytics Financial Services Vertical is its biggest customer base.
Reviews
"Calabrio is designed for people who need to quickly find specific data to get the job done. " - Beth Bax
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Calabrio Analytics solved their Conversation Intelligence needs. Cuspera uses 184 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using Calabrio Analytics.
Use Cases
Peers recommend Engagement Management , Coaching , Lead Analytics , as the business use cases that they have been most satisfied while using Calabrio Analytics.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Offline |
4.63/5 ★ |
"...Transform every customer interaction, including web conference meetings, into usable data...." Speech, Text & Desktop Analytics for the Contact Center |
| engaging and following up |
3.92/5 ★ |
"...With the new demands of today s remote workforce, keeping agents engaged, motivated and inspired is key to the success of the modern contact center...." Speech, Text & Desktop Analytics for the Contact Center |
| Coaching |
4.59/5 ★ |
"...Show agents how they compare with their peers and enable them to self-coach with personalized dashboards...." Speech, Text & Desktop Analytics for the Contact Center |
| Lead Analytics |
4.60/5 ★ |
"...Calabrio Analytics uses artificial intelligence (AI) to drive better and faster predictive models from customer interactions...." Speech, Text & Desktop Analytics for the Contact Center |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Offline |
4.63/5 ★ |
"...Transform every customer interaction, including web conference meetings, into usable data...." Speech, Text & Desktop Analytics for the Contact Center |
|
| engaging and following up |
4.63/5 ★ |
| Coaching |
4.59/5 ★ |
"...Show agents how they compare with their peers and enable them to self-coach with personalized dashboards...." Speech, Text & Desktop Analytics for the Contact Center |
|
| Lead Analytics |
4.60/5 ★ |
"...Calabrio Analytics uses artificial intelligence (AI) to drive better and faster predictive models from customer interactions...." Speech, Text & Desktop Analytics for the Contact Center |
|
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 184 insights from peers and experts to help you assess how these Calabrio Analytics use cases fit your Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
Popular Business Setting
for Calabrio Analytics
Top Industries
- Financial Services
- Utilities
- Retail
Popular in
Peers used Calabrio Analytics to Enhance customer relationships and Scale best practices
Peer and Expert Opinion on Features
for Calabrio Analytics
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (6) |
IT and Other Capabilities
for Calabrio Analytics
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (4) |
| Data Import | Read Reviews (4) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (4) |
| Data Import | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (52) |
| Custom Reports | Read Reviews (38) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (52) |
| Custom Reports | Read Reviews (38) |
Software Failure Risk Guidance
?for Calabrio Analytics
Top Failure Risks for Calabrio Analytics
Vendor Profile Details
Company Name
Calabrio
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
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