BUSINESSNEXT (formerly CRMNEXT) Overview
BUSINESSNEXT offers a dynamic suite of composable platforms and applications, trusted by over a million bankers globally. It stands out in the CRM landscape by facilitating digital transformation tailored for financial services. Its unique feature set supports a seamless integration of customer experiences and modern lending solutions, making it a pivotal tool for banks aiming to navigate the shift toward an autonomous future. The platform's adaptability allows financial institutions to scale efficiently without the risk of vendor lock-in. This flexibility is crucial for meeting diverse industry needs and maintaining competitive advantage in a rapidly evolving market.
Use Cases
Customers recommend Lead Management, Service Management, Social CRM, as the business use cases that they have been most satisfied with while using BUSINESSNEXT (formerly CRMNEXT).
Business Priorities
Improve Customer Acquisition and Reduce Cost-To-Serve are the most popular business priorities that customers and associates have achieved using BUSINESSNEXT (formerly CRMNEXT).
BUSINESSNEXT (formerly CRMNEXT) Use-Cases and Business Priorities: Customer Satisfaction Data
BUSINESSNEXT (formerly CRMNEXT) works with different mediums / channels such as E-Mail. Text SMS. and Social Media.
BUSINESSNEXT (formerly CRMNEXT)'s features include Vivid Authoring Studio, Virtual Assistant, Micro Customer Segmentation, etc. and BUSINESSNEXT (formerly CRMNEXT) support capabilities include Email Support, Chat Support, 24/7 Support, etc. also BUSINESSNEXT (formerly CRMNEXT) analytics capabilities include Analytics, and Custom Reports.
Reviews
"We have been able to successfully bring all processes related to customer relationships including sales, service, campaigns and performance management across all physical and digital channels on a unified agile platform." - Nguyen Huu Hung
BUSINESSNEXT (formerly CRMNEXT), Less Annoying CRM, Floify, ClickUp, Pipeliner CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Businessnext unifies modern sales, service, and marketing automation. Customers enjoy delightful experiences, while teams achieve exceptional results.
Popular Business Setting
for BUSINESSNEXT (formerly CRMNEXT)
Top Industries
- Banking
- Insurance
- Financial Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
BUSINESSNEXT (formerly CRMNEXT) is popular in Banking, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on BUSINESSNEXT (formerly CRMNEXT) Use Cases
How can BUSINESSNEXT (formerly CRMNEXT) enhance your Lead Management process?
How does BUSINESSNEXT (formerly CRMNEXT) address your Service Management Challenges?
How can BUSINESSNEXT (formerly CRMNEXT) optimize your Collaboration Workflow?
What Are the key features of BUSINESSNEXT (formerly CRMNEXT) for Campaign Management?
11 buyers and buying teams have used Cuspera to assess how well BUSINESSNEXT (formerly CRMNEXT) solved their CRM needs. Cuspera uses 3549 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We have been able to successfully bring all processes related to customer relationships including sales, service, campaigns and performance management across all physical and digital channels on a unified agile platform. Testimonial By Nguyen Huu Hung |
|
CRMNEXT enables us to deploy smart, intelligent journeys resulting in faster fulfilment and go to market for our new products and services and lower cost of sales. It has boosted our capabilities to deliver superlative customer experience and further strengthen customer loyalty. Testimonial By Mr. Sanjay Gupta |
|
Strong focus on customer centricity is our business motto and we consistently aim to deliver superior value with an excellent and caring experience for the customer. CRMNEXT platform has proven to be a great enabler in this endeavour. With its strong integration capabilities, easy renewals manageme...nt, and faster retail web sales management we have been able to take our service to the next level by providing the best customer experience at every touchpoint. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nguyen Huu Hung Head Of Strategic Projects & Data Analytic Tp Bank |
We have been able to successfully bring all processes related to customer relationships including sales, service, campaigns and performance management across all physical and digital channels on a unified agile platform. Testimonial By Nguyen Huu Hung |
|
Mr. Sanjay Gupta President & Business Head – IT Kotak Bank |
CRMNEXT enables us to deploy smart, intelligent journeys resulting in faster fulfilment and go to market for our new products and services and lower cost of sales. It has boosted our capabilities to deliver superlative customer experience and further strengthen customer loyalty. Testimonial By Mr. Sanjay Gupta |
|
K V DIPU Senior President & Head-Operations & Customer Service Bajaj Allianz General Insurance |
Strong focus on customer centricity is our business motto and we consistently aim to deliver superior value with an excellent and caring experience for the customer. CRMNEXT platform has proven to be a great enabler in this endeavour. With its strong integration capabilities, easy renewals manageme...nt, and faster retail web sales management we have been able to take our service to the next level by providing the best customer experience at every touchpoint. |
Case Studies
CASE STUDY National Bank of Oman
CASE STUDY PNB MetLife
CASE STUDY TATA AIA
CASE STUDY TP Bank
CASE STUDY RBI
CASE STUDY Security Bank
Frequently Asked Questions(FAQ)
for BUSINESSNEXT (formerly CRMNEXT)
What is BUSINESSNEXT (formerly CRMNEXT)?
BUSINESSNEXT is a cloud-native, platform-as-a-service universe designed to speed the digital transformation of banking, insurance, and financial organizations.
BUSINESSNEXT is an AI-powered platform that provides tools to analyze customer journeys. Members can use the site to study customer journeys and construct customizable journeys using drag-and-drop designers. It enables members to provide clever personalized offers and analyze client behavior in real-time by utilizing data patterns and machine learning.
What is BUSINESSNEXT (formerly CRMNEXT) used for?
What are the top features of BUSINESSNEXT (formerly CRMNEXT)?
Who uses BUSINESSNEXT (formerly CRMNEXT)?
What are BUSINESSNEXT (formerly CRMNEXT) alternatives?
Where is BUSINESSNEXT (formerly CRMNEXT) located?
Peers used BUSINESSNEXT (formerly CRMNEXT) for lead management and service management
BUSINESSNEXT (formerly CRMNEXT) Competitors
BUSINESSNEXT (formerly CRMNEXT) Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Analytics | Read Reviews (398) |
| Custom Reports | Read Reviews (255) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Analytics | Read Reviews (398) |
| Custom Reports | Read Reviews (255) |
Software Failure Risk Guidance
?for BUSINESSNEXT (formerly CRMNEXT)
Overall Risk Meter
Top Failure Risks for BUSINESSNEXT (formerly CRMNEXT)
ACIDAES SOLUTIONS PVT. LTD News
Deep-Tech Firm BUSINESSNEXT Continues Strong Streak: Recognized in Gartner Sales Force Automation Magic Quadrant for 12 Consecutive Years
BUSINESSNEXT has been recognized in the 2025 Gartner Magic Quadrant for Sales Force Automation Platforms for the 12th consecutive year. The company's platform, known for its AI-driven sales force automation capabilities, includes features like guided selling and predictive analytics. BUSINESSNEXT's innovations, such as Sales AI Agents and GenAI-driven call preparation, have solidified its position among the top 13 global companies in this domain.
BUSINESSNEXT launches GenAI and Agentic AI solutions
BUSINESSNEXT has launched GenAI and Agentic AI solutions to streamline loan processing for banks and NBFCs. These AI assistants automate tasks like document verification, fraud detection, and risk assessment, reducing operational costs by up to 80%. They enhance customer interactions and improve loan decision-making accuracy, providing real-time insights and personalized financial advice.
Deeptech company BUSINESSNEXT launches Service AI Agents
BUSINESSNEXT has launched Service AI Agents, a suite of AI-powered automation tools for banking operations. These agents automate service requests, reduce operational costs by up to one-third, and cut financial fraud by 40%. Leveraging Agentic AI, they resolve customer issues rapidly, support self-service, and enhance fraud detection with real-time data analysis for banks and financial institutions.
Deeptech startup BUSINESSNEXT launches Service AI Agents
BUSINESSNEXT has launched AGENTNEXT, an AI-powered agent platform designed for the financial services sector. AGENTNEXT automates customer service, loan processing, and onboarding, using generative AI to handle complex queries and workflows. The platform integrates with core banking and CRM systems, aiming to boost operational efficiency and deliver personalized customer experiences for banks and financial institutions.
ACIDAES SOLUTIONS PVT. LTD Profile
Company Name
ACIDAES SOLUTIONS PVT. LTD
Company Website
//businessnext.comHQ Location
702 Oberlin Road, Suite 200 Raleigh, NC 27605
Employees
501-1000
Social
Financials
SERIES A
How does BUSINESSNEXT (formerly CRMNEXT) address your Social CRM Challenges?