BUSINESSNEXT (formerly CRMNEXT) Overview

BUSINESSNEXT offers a dynamic suite of composable platforms and applications, trusted by over a million bankers globally. It stands out in the CRM landscape by facilitating digital transformation tailored for financial services. Its unique feature set supports a seamless integration of customer experiences and modern lending solutions, making it a pivotal tool for banks aiming to navigate the shift toward an autonomous future. The platform's adaptability allows financial institutions to scale efficiently without the risk of vendor lock-in. This flexibility is crucial for meeting diverse industry needs and maintaining competitive advantage in a rapidly evolving market.

Use Cases

Customers recommend Lead Management, Service Management, Social CRM, as the business use cases that they have been most satisfied with while using BUSINESSNEXT (formerly CRMNEXT).

Other use cases:

  • Collaboration
  • Campaign Management
  • Offer Management
  • Loan Management
  • Forecasting
  • Cross Selling
  • Contacts History
See all use cases See less use cases

Business Priorities

Improve Customer Acquisition and Reduce Cost-To-Serve are the most popular business priorities that customers and associates have achieved using BUSINESSNEXT (formerly CRMNEXT).

Other priorities:

  • Improve Marketing RoI
  • Improve Customer Digital Journeys
  • Improve Customer Brand Loyalty
See all business priorities See less business priorities

BUSINESSNEXT (formerly CRMNEXT) Use-Cases and Business Priorities: Customer Satisfaction Data

BUSINESSNEXT (formerly CRMNEXT) works with different mediums / channels such as E-Mail. Text SMS. and Social Media.

BUSINESSNEXT (formerly CRMNEXT)'s features include Vivid Authoring Studio, Virtual Assistant, Micro Customer Segmentation, etc. and BUSINESSNEXT (formerly CRMNEXT) support capabilities include Email Support, Chat Support, 24/7 Support, etc. also BUSINESSNEXT (formerly CRMNEXT) analytics capabilities include Analytics, and Custom Reports.

Reviews

"BDI is always committed to enable customers to take control of their financial objectives and goals. With CRMNEXT, we collaboratively work towards achieving BDI’s vision of transforming to a Digital First Bank focused on delivering best-in-class ban...king services enabled through innovative use of technology. The Bank has created a digital customer experience and action platform, leveraging the elasticity and seamless integrations across digital channels and branches. CRMNEXT platform provides a unified view of the customer, maximizing customer lifecycle value with stellar user experience." - HENNY LIU SVP

BUSINESSNEXT (formerly CRMNEXT), Less Annoying CRM, Floify, ClickUp, Pipeliner CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Businessnext unifies modern sales, service, and marketing automation. Customers enjoy delightful experiences, while teams achieve exceptional results.

Popular Business Setting

for BUSINESSNEXT (formerly CRMNEXT)

Top Industries

  • Banking
  • Insurance
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

BUSINESSNEXT (formerly CRMNEXT) is popular in Banking, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.

BUSINESSNEXT (formerly CRMNEXT) Customer wins, Customer success stories, Case studies

What solutions does BUSINESSNEXT (formerly CRMNEXT) provide for Lead Management?

How does BUSINESSNEXT (formerly CRMNEXT) facilitate Service Management?

How can BUSINESSNEXT (formerly CRMNEXT) optimize your Social CRM Workflow?

Why is BUSINESSNEXT (formerly CRMNEXT) the best choice for Collaboration?

How does BUSINESSNEXT (formerly CRMNEXT) facilitate Campaign Management?

11 buyers and buying teams have used Cuspera to assess how well BUSINESSNEXT (formerly CRMNEXT) solved their CRM needs. Cuspera uses 3549 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
BUSINESSNEXT (formerly CRMNEXT) testimonial

HENNY LIU SVP

IT Digital & Front-End Solution Head

BDI Bank
BDI is always committed to enable customers to take control of their financial objectives and goals. With CRMNEXT, we collaboratively work towards achieving BDI’s vision of transforming to a Digital First Bank focused on delivering best-in-class banking services enabled through innovative use of te...chnology. The Bank has created a digital customer experience and action platform, leveraging the elasticity and seamless integrations across digital channels and branches. CRMNEXT platform provides a unified view of the customer, maximizing customer lifecycle value with stellar user experience.

Testimonial By HENNY LIU SVP
BUSINESSNEXT (formerly CRMNEXT) testimonial

GYAN SHANKAR

Senior VP, IT

HDFC Bank
We believe in CRMNEXT. With over 1,00,000+ users & 4,500+ branches & multiple integration points, it was hard for any system to match our expectations. We have enjoyed 99.9% uptime availability & seamless scalability. It just seems perfect. Testimonial By GYAN SHANKAR
BUSINESSNEXT (formerly CRMNEXT) testimonial

K V DIPU

Senior President & Head-Operations & Customer Service

Bajaj Allianz General Insurance
Strong focus on customer centricity is our business motto and we consistently aim to deliver superior value with an excellent and caring experience for the customer. CRMNEXT platform has proven to be a great enabler in this endeavour. With its strong integration capabilities, easy renewals manageme...nt, and faster retail web sales management we have been able to take our service to the next level by providing the best customer experience at every touchpoint.

Testimonial By K V DIPU
CUSTOMERS TESTIMONIALS
BUSINESSNEXT (formerly CRMNEXT) testimonial

HENNY LIU SVP

IT Digital & Front-End Solution Head

BDI Bank
BDI is always committed to enable customers to take control of their financial objectives and goals. With CRMNEXT, we collaboratively work towards achieving BDI’s vision of transforming to a Digital First Bank focused on delivering best-in-class banking services enabled through innovative use of te...chnology. The Bank has created a digital customer experience and action platform, leveraging the elasticity and seamless integrations across digital channels and branches. CRMNEXT platform provides a unified view of the customer, maximizing customer lifecycle value with stellar user experience.

Testimonial By HENNY LIU SVP
BUSINESSNEXT (formerly CRMNEXT) testimonial

GYAN SHANKAR

Senior VP, IT

HDFC Bank
We believe in CRMNEXT. With over 1,00,000+ users & 4,500+ branches & multiple integration points, it was hard for any system to match our expectations. We have enjoyed 99.9% uptime availability & seamless scalability. It just seems perfect. Testimonial By GYAN SHANKAR
BUSINESSNEXT (formerly CRMNEXT) testimonial

K V DIPU

Senior President & Head-Operations & Customer Service

Bajaj Allianz General Insurance
Strong focus on customer centricity is our business motto and we consistently aim to deliver superior value with an excellent and caring experience for the customer. CRMNEXT platform has proven to be a great enabler in this endeavour. With its strong integration capabilities, easy renewals manageme...nt, and faster retail web sales management we have been able to take our service to the next level by providing the best customer experience at every touchpoint.

Testimonial By K V DIPU

TP Bank - Banking

CRMNEXT helped TP Bank bring all customer relationship processes onto one unified platform. The bank wanted to increase campaign response and eliminate multi-system hopping. With CRMNEXT, TP Bank saw... a 115% increase in lead conversions and a 40% increase in cross-selling. First time resolution improved by 145% and service turnaround time dropped by 75%. Service quality index rose by 66%. Over 3,500 users across 100 branches use the integrated system.

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a leading life insurance company - Insurance

CRMNEXT helped a leading life insurance company manage over 30 million customers across 350 branches. The company replaced outdated systems and manual processes with a unified CRM platform. First-tim...e resolution rates increased by 250%. Straight-through processing improved by 80%. Sales turnaround time improved by 70%. Operating expenses dropped by 28%. Assets under management grew by 30%. The company integrated 18 systems and decommissioned 26, streamlining operations and boosting efficiency.

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Abu Dhabi Islamic Bank - Banking

BUSINESSNEXT helped Abu Dhabi Islamic Bank transform its banking operations. The bank wanted a unified digital platform for onboarding, sales, service, and analytics. BUSINESSNEXT delivered instant a...ccount opening, 360-degree customer views, automated sales, and modern service tools. The platform enabled 1200+ users in retail banking and 200+ in corporate banking. ADIB now supports 1.1 million customers and 100,000 corporate clients with 70+ integrations and 6000+ service types.

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State Bank of India - Banking

BUSINESSNEXT helped State Bank of India boost lead conversions by 400%. The platform unified sales, service, and marketing across all business lines. SBI saw a 90% reduction in average loan processin...g time and a 40% cut in sales cycle time. Over 1,95,775 users accessed integrated systems for personal, corporate, and SME banking. Automated lead assignment and real-time reporting improved efficiency. The solution enabled smarter relationship management and marketing automation, driving better customer experiences.

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Kotak Bank - Banking

CRMNEXT helped Kotak Bank boost CASA leads by 400%. The bank saw a 45% increase in lead conversion rate and a 300% rise in credit card leads. CRMNEXT enabled instant account opening, automated lead s...coring, and seamless integration with core banking systems. Kotak Bank reduced average sales turnaround time by 40% and cut loan processing time by 90%. Mobile app usage increased by 250%, and home loan disbursements grew by 20% quarter over quarter.

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Kotak Life Insurance - Insurance

CRMNEXT helped Kotak Life Insurance cut policy servicing time by 85%. The platform improved first touch resolutions by over 200 and reduced servicing costs by 40%. Kotak Life Insurance now uses 20+ s...traight through processes for faster service. The solution increased their positive customer experience index by 40%. CRMNEXT enabled seamless integration across 25+ systems and supports 7400 users.

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Frequently Asked Questions(FAQ)

for BUSINESSNEXT (formerly CRMNEXT)

What is BUSINESSNEXT (formerly CRMNEXT)?

BUSINESSNEXT is a cloud-native, platform-as-a-service universe designed to speed the digital transformation of banking, insurance, and financial organizations.

BUSINESSNEXT is an AI-powered platform that provides tools to analyze customer journeys. Members can use the site to study customer journeys and construct customizable journeys using drag-and-drop designers. It enables members to provide clever personalized offers and analyze client behavior in real-time by utilizing data patterns and machine learning.

What is BUSINESSNEXT (formerly CRMNEXT) used for?

BUSINESSNEXT (formerly CRMNEXT) is a CRM Software mainly used by its customers to Improve Customer Acquisition and Reduce Cost-To-Serve by Lead Management, Service Management and Social CRM .

What are the top features of BUSINESSNEXT (formerly CRMNEXT)?

Vivid Authoring Studio, Virtual Assistant and Micro customer segmentation are some of the top features of BUSINESSNEXT (formerly CRMNEXT).

Who uses BUSINESSNEXT (formerly CRMNEXT)?

BUSINESSNEXT (formerly CRMNEXT) is used by Banking, Insurance and Financial Services among other industries.

What are BUSINESSNEXT (formerly CRMNEXT) alternatives?

Less Annoying CRM, Floify, ClickUp and Pipeliner CRM are popular alternatives for BUSINESSNEXT (formerly CRMNEXT).

Where is BUSINESSNEXT (formerly CRMNEXT) located?

BUSINESSNEXT (formerly CRMNEXT) is headquartered at 702 Oberlin Road, Suite 200 Raleigh, NC 27605.
lightning

Peers used BUSINESSNEXT (formerly CRMNEXT) for lead management and service management

BUSINESSNEXT (formerly CRMNEXT) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (106)
Analytics

4.74/5 ★

Read Reviews (398)
Custom Reports

4.55/5 ★

Read Reviews (255)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (106)
Analytics

4.74/5 ★

Read Reviews (398)
Custom Reports

4.55/5 ★

Read Reviews (255)

Software Failure Risk Guidance

?

for BUSINESSNEXT (formerly CRMNEXT)

Overall Risk Meter

Low Medium High

Top Failure Risks for BUSINESSNEXT (formerly CRMNEXT)

ACIDAES SOLUTIONS PVT. LTD News

Awards

Deep-Tech Firm BUSINESSNEXT Continues Strong Streak: Recognized in Gartner Sales Force Automation Magic Quadrant for 12 Consecutive Years

BUSINESSNEXT has been recognized in the 2025 Gartner Magic Quadrant for Sales Force Automation Platforms for the 12th consecutive year. The company's platform, known for its AI-driven sales force automation capabilities, includes features like guided selling and predictive analytics. BUSINESSNEXT's innovations, such as Sales AI Agents and GenAI-driven call preparation, have solidified its position among the top 13 global companies in this domain.

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Product

BUSINESSNEXT launches GenAI and Agentic AI solutions

BUSINESSNEXT has launched GenAI and Agentic AI solutions to streamline loan processing for banks and NBFCs. These AI assistants automate tasks like document verification, fraud detection, and risk assessment, reducing operational costs by up to 80%. They enhance customer interactions and improve loan decision-making accuracy, providing real-time insights and personalized financial advice.

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Product

Deeptech company BUSINESSNEXT launches Service AI Agents

BUSINESSNEXT has launched Service AI Agents, a suite of AI-powered automation tools for banking operations. These agents automate service requests, reduce operational costs by up to one-third, and cut financial fraud by 40%. Leveraging Agentic AI, they resolve customer issues rapidly, support self-service, and enhance fraud detection with real-time data analysis for banks and financial institutions.

Read more →
Product

Deeptech startup BUSINESSNEXT launches Service AI Agents

BUSINESSNEXT has launched AGENTNEXT, an AI-powered agent platform designed for the financial services sector. AGENTNEXT automates customer service, loan processing, and onboarding, using generative AI to handle complex queries and workflows. The platform integrates with core banking and CRM systems, aiming to boost operational efficiency and deliver personalized customer experiences for banks and financial institutions.

Read more →

ACIDAES SOLUTIONS PVT. LTD Profile

Company Name

ACIDAES SOLUTIONS PVT. LTD

Company Website

//businessnext.com

HQ Location

702 Oberlin Road, Suite 200 Raleigh, NC 27605

Employees

501-1000

Social

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Financials

SERIES A