Customer stories

Product Business Settings

BUSINESSNEXT (formerly CRMNEXT) is popular in Banking, Insurance, and Financial Services industries and is widely used by Enterprise, Mid Market, and Large Enterprise.

BUSINESSNEXT (formerly CRMNEXT) Product Overview

BUSINESSNEXT offers a dynamic suite of composable platforms and applications, trusted by over a million bankers globally. It stands out in the CRM landscape by facilitating digital transformation tailored for financial services. Its unique feature set supports a seamless integration of customer experiences and modern lending solutions, making it a pivotal tool for banks aiming to navigate the shift toward an autonomous future. The platform's adaptability allows financial institutions to scale efficiently without the risk of vendor lock-in. This flexibility is crucial for meeting diverse industry needs and maintaining competitive advantage in a rapidly evolving market.

How satisfied the customers are with BUSINESSNEXT (formerly CRMNEXT) use-cases

Reviews

"We partnered with CRMNEXT for its proven implementations in banking, out-of-box functional capabilities, and strong integration capabilities. Their deep insights and intuitive digital solutions have paved the way for us to become the preferred finan...cial solutions partner. We have successfully simplified the entire banking experience, mapped the exact customer requirements, and optimized customer service turnaround time greatly. Working as one team, we look forward to scripting a great success story of our digital transformation and driving tangible business impact for our customers." - Avinash Raghavendra
"CRMNEXT has helped us to integrate, refine and adopt processes, diversify offerings and provide a single platform with a powerful 360 view." - Samrat Das

BUSINESSNEXT (formerly CRMNEXT) Customer Insights, Testimonials and Case Studies

Why is BUSINESSNEXT (formerly CRMNEXT) the best choice for Lead Management?

Why is BUSINESSNEXT (formerly CRMNEXT) the best choice for Service Management?

What Are the key features of BUSINESSNEXT (formerly CRMNEXT) for Social CRM?

How does BUSINESSNEXT (formerly CRMNEXT) facilitate Collaboration?

Why is BUSINESSNEXT (formerly CRMNEXT) the best choice for Campaign Management?

What is BUSINESSNEXT (formerly CRMNEXT)?

BUSINESSNEXT is a cloud-native, platform-as-a-service universe designed to speed the digital transformation of banking, insurance, and financial organizations.

BUSINESSNEXT is an AI-powered platform that provides tools to analyze customer journeys. Members can use the site to study customer journeys and construct customizable journeys using drag-and-drop designers. It enables members to provide clever personalized offers and analyze client behavior in real-time by utilizing data patterns and machine learning.

What is BUSINESSNEXT (formerly CRMNEXT) used for?

BUSINESSNEXT (formerly CRMNEXT) is a CRM Software mainly used by its customers to Improve Customer Acquisition and Reduce Cost-To-Serve by Lead Management, Service Management and Social CRM .

What are the top features of BUSINESSNEXT (formerly CRMNEXT)?

Vivid Authoring Studio, Virtual Assistant and Micro customer segmentation are some of the top features of BUSINESSNEXT (formerly CRMNEXT).

Who uses BUSINESSNEXT (formerly CRMNEXT)?

BUSINESSNEXT (formerly CRMNEXT) is used by Banking, Insurance and Financial Services among other industries.

What are BUSINESSNEXT (formerly CRMNEXT) alternatives?

Less Annoying CRM, Floify, ClickUp and Pipeliner CRM are popular alternatives for BUSINESSNEXT (formerly CRMNEXT).

Where is BUSINESSNEXT (formerly CRMNEXT) located?

BUSINESSNEXT (formerly CRMNEXT) is headquartered at 702 Oberlin Road, Suite 200 Raleigh, NC 27605.

11 buyers and buying teams have used Cuspera to assess how well BUSINESSNEXT (formerly CRMNEXT) solved their CRM needs. Cuspera uses 3549 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
BUSINESSNEXT (formerly CRMNEXT) testimonial

Avinash Raghavendra

Executive Vice President, IT

Axis Bank
We partnered with CRMNEXT for its proven implementations in banking, out-of-box functional capabilities, and strong integration capabilities. Their deep insights and intuitive digital solutions have paved the way for us to become the preferred financial solutions partner. We have successfully simpl...ified the entire banking experience, mapped the exact customer requirements, and optimized customer service turnaround time greatly. Working as one team, we look forward to scripting a great success story of our digital transformation and driving tangible business impact for our customers.

Testimonial By Avinash Raghavendra
BUSINESSNEXT (formerly CRMNEXT) testimonial

Samrat Das

CIO

TATA AIA
CRMNEXT has helped us to integrate, refine and adopt processes, diversify offerings and provide a single platform with a powerful 360 view. Testimonial By Samrat Das
BUSINESSNEXT (formerly CRMNEXT) testimonial

Faisal Mohammed

CIO & Head of Transformation

National Bank of Oman
CRMNEXT implementation covered all processes related to prospect, opportunity, customer and performance management. The product rollout has been seamless. It is accessible across all channels and devices inclusive of branch, web and mobile. With its disruptive technologies, the team has helped us i...n gaining maximum value from the investment.

Testimonial By Faisal Mohammed
CUSTOMERS TESTIMONIALS
BUSINESSNEXT (formerly CRMNEXT) testimonial

Avinash Raghavendra

Executive Vice President, IT

Axis Bank
We partnered with CRMNEXT for its proven implementations in banking, out-of-box functional capabilities, and strong integration capabilities. Their deep insights and intuitive digital solutions have paved the way for us to become the preferred financial solutions partner. We have successfully simpl...ified the entire banking experience, mapped the exact customer requirements, and optimized customer service turnaround time greatly. Working as one team, we look forward to scripting a great success story of our digital transformation and driving tangible business impact for our customers.

Testimonial By Avinash Raghavendra
BUSINESSNEXT (formerly CRMNEXT) testimonial

Samrat Das

CIO

TATA AIA
CRMNEXT has helped us to integrate, refine and adopt processes, diversify offerings and provide a single platform with a powerful 360 view. Testimonial By Samrat Das
BUSINESSNEXT (formerly CRMNEXT) testimonial

Faisal Mohammed

CIO & Head of Transformation

National Bank of Oman
CRMNEXT implementation covered all processes related to prospect, opportunity, customer and performance management. The product rollout has been seamless. It is accessible across all channels and devices inclusive of branch, web and mobile. With its disruptive technologies, the team has helped us i...n gaining maximum value from the investment.

Testimonial By Faisal Mohammed
 

SBI General Insurance goes live with BUSINESSNEXT platform

SBI General Insurance has successfully implemented the BUSINESSNEXT platform, enhancing its digital transformation. This deployment integrates with 20 systems, improving lead management, customer sat...isfaction, and operational efficiency. The platform supports seamless operations across various channels, emphasizing BUSINESSNEXT's role in revolutionizing customer experiences in the insurance sector.

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Bajaj Allianz General Insurance - Insurance - Very Large

CRMNEXT helped Bajaj Allianz General Insurance deliver a unified digital experience across channels. Over 1,000 users now benefit from 11 straight-through processes and 400+ service request types. Th...e platform enabled seamless integration, easy renewals management, and faster retail web sales. Bajaj Allianz improved cross-sell conversions and gained real-time intelligence for better customer engagement. The solution supports 40+ auto emailer templates and 15+ integration touchpoints.

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Abu Dhabi Islamic Bank - Banking

BUSINESSNEXT helped Abu Dhabi Islamic Bank transform its banking operations. The bank wanted a unified digital platform for onboarding, sales, service, and analytics. BUSINESSNEXT delivered instant a...ccount opening, 360-degree customer views, automated sales, and modern service tools. The platform enabled 1200+ users in retail banking and 200+ in corporate banking. ADIB now supports 1.1 million customers and 100,000 corporate clients with 70+ integrations and 6000+ service types.

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Arab Bank - Banking

CRMNEXT helped Arab Bank roll out a unified platform across 13 countries with 1400+ users and 200+ integration touchpoints. The bank wanted better customer 360 views, modern sales and service, and an... API-driven ecosystem for both consumer and corporate banking. CRMNEXT delivered real-time customer data, automated lead management, and smart analytics. Arab Bank now offers faster onboarding, dynamic personalized offers, and improved SLA compliance. The platform supports sharia compliance and seamless integration with core banking systems.

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a leading life insurance company - Insurance

CRMNEXT helped a leading life insurance company manage over 30 million customers across 350 branches. The company replaced outdated systems and manual processes with a unified CRM platform. First-tim...e resolution rates increased by 250%. Straight-through processing improved by 80%. Sales turnaround time improved by 70%. Operating expenses dropped by 28%. Assets under management grew by 30%. The company integrated 18 systems and decommissioned 26, streamlining operations and boosting efficiency.

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Max Life Insurance - Insurance

CRMNEXT helped Max Life Insurance improve customer experience with automation and intelligence. Max Life used CRMNEXT to manage over 8,000 users, 6 million policies, and 50,000 agents across 750 citi...es. The platform unified customer, agent, and policy data from many channels. Max Life increased first call resolution to over 90% and streamlined 200 request types into 10 processes. CRMNEXT also automated renewals and gave agents a full view of commissions and performance.

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lightning

Peers used BUSINESSNEXT (formerly CRMNEXT) for lead management and service management

BUSINESSNEXT (formerly CRMNEXT) Competitors

BUSINESSNEXT (formerly CRMNEXT) Features

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  • Medium
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FEATURE RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (106)
Analytics

4.74/5 ★

Read Reviews (398)
Custom Reports

4.55/5 ★

Read Reviews (255)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (106)
Analytics

4.74/5 ★

Read Reviews (398)
Custom Reports

4.55/5 ★

Read Reviews (255)

Software Failure Risk Guidance

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for BUSINESSNEXT (formerly CRMNEXT)

Overall Risk Meter

Low Medium High

Top Failure Risks for BUSINESSNEXT (formerly CRMNEXT)

ACIDAES SOLUTIONS PVT. LTD News

Awards
 

Deep-Tech Firm BUSINESSNEXT Continues Strong Streak: Recognized in Gartner Sales Force Automation Magic Quadrant for 12 Consecutive Years

BUSINESSNEXT has been recognized in the 2025 Gartner Magic Quadrant for Sales Force Automation Platforms for the 12th consecutive year. The company's platform, known for its AI-driven sales force automation capabilities, includes features like guided selling and predictive analytics. BUSINESSNEXT's innovations, such as Sales AI Agents and GenAI-driven call preparation, have solidified its position among the top 13 global companies in this domain.

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Product
 

BUSINESSNEXT launches GenAI and Agentic AI solutions

BUSINESSNEXT has launched GenAI and Agentic AI solutions to streamline loan processing for banks and NBFCs. These AI assistants automate tasks like document verification, fraud detection, and risk assessment, reducing operational costs by up to 80%. They enhance customer interactions and improve loan decision-making accuracy, providing real-time insights and personalized financial advice.

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Product
 

Deeptech company BUSINESSNEXT launches Service AI Agents

BUSINESSNEXT has launched Service AI Agents, a suite of AI-powered automation tools for banking operations. These agents automate service requests, reduce operational costs by up to one-third, and cut financial fraud by 40%. Leveraging Agentic AI, they resolve customer issues rapidly, support self-service, and enhance fraud detection with real-time data analysis for banks and financial institutions.

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Product
 

Deeptech startup BUSINESSNEXT launches Service AI Agents

BUSINESSNEXT has launched AGENTNEXT, an AI-powered agent platform designed for the financial services sector. AGENTNEXT automates customer service, loan processing, and onboarding, using generative AI to handle complex queries and workflows. The platform integrates with core banking and CRM systems, aiming to boost operational efficiency and deliver personalized customer experiences for banks and financial institutions.

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ACIDAES SOLUTIONS PVT. LTD Profile

Company Name

ACIDAES SOLUTIONS PVT. LTD

Company Website

//businessnext.com

HQ Location

702 Oberlin Road, Suite 200 Raleigh, NC 27605

Employees

501-1000

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Financials

SERIES A