BUSINESSNEXT Overview
Businessnext unifies modern sales, service, and marketing automation. Customers enjoy delightful experiences, while teams achieve exceptional results.
Use Cases
Customers recommend Lead Management, Service Management, Social CRM, as the business use cases that they have been most satisfied with while using BUSINESSNEXT.
Business Priorities
Improve Customer Acquisition and Reduce Cost-To-Serve are the most popular business priorities that customers and associates have achieved using BUSINESSNEXT.
BUSINESSNEXT Use-Cases and Business Priorities: Customer Satisfaction Data
BUSINESSNEXT works with different mediums / channels such as E-Mail, Text SMS, and Social Media,
BUSINESSNEXT's features include Vivid Authoring Studio, Virtual Assistant, Micro Customer Segmentation, etc.
Reviews
"Technology and innovation have always been a critical focus area for the bank and that has been key towards achieving customer satisfaction. In keeping with this vision, we are delighted to integrate our banking systems with the CRMNEXT platform whi...ch will help automate and personalize processes, so that we can focus on meeting the unique needs of every customer and be even more strongly able to deliver stellar user experiences across the board." - SOUMITRA SEN
BUSINESSNEXT, HubSpot CRM, Salesforce Financial Services Cloud, Zoho CRM, Infor CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for BUSINESSNEXT
Top Industries
- Banking
- Insurance
- Financial Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
BUSINESSNEXT is popular in Banking, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on BUSINESSNEXT Use Cases
What solutions does BUSINESSNEXT provide for Lead Management?
How does BUSINESSNEXT facilitate Service Management?
How does BUSINESSNEXT address your Collaboration Challenges?
How efficiently Does BUSINESSNEXT manage your Campaign Management?
15+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well BUSINESSNEXT solved their CRM needs. Cuspera uses 3549 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Technology and innovation have always been a critical focus area for the bank and that has been key towards achieving customer satisfaction. In keeping with this vision, we are delighted to integrate our banking systems with the CRMNEXT platform which will help automate and personalize processes, s...o that we can focus on meeting the unique needs of every customer and be even more strongly able to deliver stellar user experiences across the board. |
|
We have been able to successfully bring all processes related to customer relationships including sales, service, campaigns and performance management across all physical and digital channels on a unified agile platform. Testimonial By Nguyen Huu Hung |
|
We partnered with CRMNEXT for its proven implementations in banking, out-of-box functional capabilities, and strong integration capabilities. Their deep insights and intuitive digital solutions have paved the way for us to become the preferred financial solutions partner. We have successfully simpl...ified the entire banking experience, mapped the exact customer requirements, and optimized customer service turnaround time greatly. Working as one team, we look forward to scripting a great success story of our digital transformation and driving tangible business impact for our customers. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
SOUMITRA SEN Head - Consumer Banking IndusInd Bank |
Technology and innovation have always been a critical focus area for the bank and that has been key towards achieving customer satisfaction. In keeping with this vision, we are delighted to integrate our banking systems with the CRMNEXT platform which will help automate and personalize processes, s...o that we can focus on meeting the unique needs of every customer and be even more strongly able to deliver stellar user experiences across the board. |
|
Nguyen Huu Hung Head Of Strategic Projects & Data Analytic Tp Bank |
We have been able to successfully bring all processes related to customer relationships including sales, service, campaigns and performance management across all physical and digital channels on a unified agile platform. Testimonial By Nguyen Huu Hung |
|
Avinash Raghavendra Executive Vice President, IT Axis Bank |
We partnered with CRMNEXT for its proven implementations in banking, out-of-box functional capabilities, and strong integration capabilities. Their deep insights and intuitive digital solutions have paved the way for us to become the preferred financial solutions partner. We have successfully simpl...ified the entire banking experience, mapped the exact customer requirements, and optimized customer service turnaround time greatly. Working as one team, we look forward to scripting a great success story of our digital transformation and driving tangible business impact for our customers. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Axis BankRead More |
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Case Study RBI BankRead More |
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Case Study National Bank of OmanRead More |
Frequently Asked Questions(FAQ)
for BUSINESSNEXT
What is BUSINESSNEXT?
BUSINESSNEXT is a cloud-native, platform-as-a-service universe designed to speed the digital transformation of banking, insurance, and financial organizations.
BUSINESSNEXT is an AI-powered platform that provides tools to analyze customer journeys. Members can use the site to study customer journeys and construct customizable journeys using drag-and-drop designers. It enables members to provide clever personalized offers and analyze client behavior in real-time by utilizing data patterns and machine learning.
What is BUSINESSNEXT used for?
What are the top features of BUSINESSNEXT?
Who uses BUSINESSNEXT?
What are BUSINESSNEXT alternatives?
Where is BUSINESSNEXT located?
Peers used BUSINESSNEXT for lead management and service management
BUSINESSNEXT Competitors
BUSINESSNEXT Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Analytics | Read Reviews (398) |
| Custom Reports | Read Reviews (255) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Analytics | Read Reviews (398) |
| Custom Reports | Read Reviews (255) |
Software Failure Risk Guidance
?for BUSINESSNEXT
Overall Risk Meter
Top Failure Risks for BUSINESSNEXT
BUSINESSNEXT Profile
Company Name
BUSINESSNEXT
Company Website
https://www.businessnext.com/HQ Location
702 Oberlin Road, Suite 200 Raleigh, NC 27605
Employees
501-1000
Social
Financials
SERIES A
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How does BUSINESSNEXT facilitate Social CRM?