BUSINESSNEXT (formerly CRMNEXT) Overview
BUSINESSNEXT offers a dynamic suite of composable platforms and applications, trusted by over a million bankers globally. It stands out in the CRM landscape by facilitating digital transformation tailored for financial services. Its unique feature set supports a seamless integration of customer experiences and modern lending solutions, making it a pivotal tool for banks aiming to navigate the shift toward an autonomous future. The platform's adaptability allows financial institutions to scale efficiently without the risk of vendor lock-in. This flexibility is crucial for meeting diverse industry needs and maintaining competitive advantage in a rapidly evolving market.
Use Cases
Customers recommend Lead Management, Service Management, Social CRM, as the business use cases that they have been most satisfied with while using BUSINESSNEXT (formerly CRMNEXT).
Business Priorities
Improve Customer Acquisition and Reduce Cost-To-Serve are the most popular business priorities that customers and associates have achieved using BUSINESSNEXT (formerly CRMNEXT).
BUSINESSNEXT (formerly CRMNEXT) Use-Cases and Business Priorities: Customer Satisfaction Data
BUSINESSNEXT (formerly CRMNEXT) works with different mediums / channels such as E-Mail. Text SMS. and Social Media.
BUSINESSNEXT (formerly CRMNEXT)'s features include Vivid Authoring Studio, Virtual Assistant, Micro Customer Segmentation, etc. and BUSINESSNEXT (formerly CRMNEXT) support capabilities include Email Support, Chat Support, 24/7 Support, etc. also BUSINESSNEXT (formerly CRMNEXT) analytics capabilities include Analytics, and Custom Reports.
Reviews
"CRMNEXT implementation covered all processes related to prospect, opportunity, customer and performance management. The product rollout has been seamless. It is accessible across all channels and devices inclusive of branch, web and mobile. With its... disruptive technologies, the team has helped us in gaining maximum value from the investment." - Faisal Mohammed
Peer review evidence (same sources as the product rating summary)
"...Smarter lead management...." 400% Increase in CASA leads with smart platform
"...Predefined templates and customized guided call scripts help in notifying customers and other internal users at various stages of the opportunity cycle...." Case Study SBI Life Insurance
"...Capability to deliver personalized offers Integrated service desk planning Actionable reporting and analytics ..." Case Study HDFC - Customer 360
BUSINESSNEXT (formerly CRMNEXT), Less Annoying CRM, ClickUp, Freshsales, Salesmate Sales CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Businessnext unifies modern sales, service, and marketing automation. Customers enjoy delightful experiences, while teams achieve exceptional results.
Popular Business Setting
for BUSINESSNEXT (formerly CRMNEXT)
Top Industries
- Banking
- Insurance
- Financial Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
BUSINESSNEXT (formerly CRMNEXT) is popular in Banking, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
BUSINESSNEXT (formerly CRMNEXT) Customer wins, Customer success stories, Case studies
How can BUSINESSNEXT (formerly CRMNEXT) optimize your Lead Management Workflow?
What benefits does BUSINESSNEXT (formerly CRMNEXT) offer for Service Management?
What benefits does BUSINESSNEXT (formerly CRMNEXT) offer for Collaboration?
How does BUSINESSNEXT (formerly CRMNEXT) address your Campaign Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well BUSINESSNEXT (formerly CRMNEXT) solved their CRM needs. Cuspera uses 3549 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
CRMNEXT implementation covered all processes related to prospect, opportunity, customer and performance management. The product rollout has been seamless. It is accessible across all channels and devices inclusive of branch, web and mobile. With its disruptive technologies, the team has helped us i...n gaining maximum value from the investment. |
|
Strong focus on customer centricity is our business motto and we consistently aim to deliver superior value with an excellent and caring experience for the customer. CRMNEXT platform has proven to be a great enabler in this endeavour. With its strong integration capabilities, easy renewals manageme...nt, and faster retail web sales management we have been able to take our service to the next level by providing the best customer experience at every touchpoint. |
|
BDI is always committed to enable customers to take control of their financial objectives and goals. With CRMNEXT, we collaboratively work towards achieving BDI’s vision of transforming to a Digital First Bank focused on delivering best-in-class banking services enabled through innovative use of te...chnology. The Bank has created a digital customer experience and action platform, leveraging the elasticity and seamless integrations across digital channels and branches. CRMNEXT platform provides a unified view of the customer, maximizing customer lifecycle value with stellar user experience. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Faisal Mohammed CIO & Head of Transformation National Bank of Oman |
CRMNEXT implementation covered all processes related to prospect, opportunity, customer and performance management. The product rollout has been seamless. It is accessible across all channels and devices inclusive of branch, web and mobile. With its disruptive technologies, the team has helped us i...n gaining maximum value from the investment. |
|
K V DIPU Senior President & Head-Operations & Customer Service Bajaj Allianz General Insurance |
Strong focus on customer centricity is our business motto and we consistently aim to deliver superior value with an excellent and caring experience for the customer. CRMNEXT platform has proven to be a great enabler in this endeavour. With its strong integration capabilities, easy renewals manageme...nt, and faster retail web sales management we have been able to take our service to the next level by providing the best customer experience at every touchpoint. |
|
HENNY LIU SVP IT Digital & Front-End Solution Head BDI Bank |
BDI is always committed to enable customers to take control of their financial objectives and goals. With CRMNEXT, we collaboratively work towards achieving BDI’s vision of transforming to a Digital First Bank focused on delivering best-in-class banking services enabled through innovative use of te...chnology. The Bank has created a digital customer experience and action platform, leveraging the elasticity and seamless integrations across digital channels and branches. CRMNEXT platform provides a unified view of the customer, maximizing customer lifecycle value with stellar user experience. |
RHB Bank - Financial Services - Very Large
RHB Bank goes live with BUSINESSNEXT, to advance customer experience for new-age banking
Frequently Asked Questions (FAQ)
What buyers ask before choosing BUSINESSNEXT (formerly CRMNEXT)
What is BUSINESSNEXT (formerly CRMNEXT)?
BUSINESSNEXT is a cloud-native, platform-as-a-service universe designed to speed the digital transformation of banking, insurance, and financial organizations.
BUSINESSNEXT is an AI-powered platform that provides tools to analyze customer journeys. Members can use the site to study customer journeys and construct customizable journeys using drag-and-drop designers. It enables members to provide clever personalized offers and analyze client behavior in real-time by utilizing data patterns and machine learning.
What is BUSINESSNEXT (formerly CRMNEXT) used for?
What are the top features of BUSINESSNEXT (formerly CRMNEXT)?
Who uses BUSINESSNEXT (formerly CRMNEXT)?
What are BUSINESSNEXT (formerly CRMNEXT) alternatives?
Where is BUSINESSNEXT (formerly CRMNEXT) located?
Peers used BUSINESSNEXT (formerly CRMNEXT) for lead management and service management
BUSINESSNEXT (formerly CRMNEXT) Competitors
BUSINESSNEXT (formerly CRMNEXT) Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Analytics | Read Reviews (398) |
| Custom Reports | Read Reviews (255) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Analytics | Read Reviews (398) |
| Custom Reports | Read Reviews (255) |
Software Failure Risk Guidance
?for BUSINESSNEXT (formerly CRMNEXT)
Overall Risk Meter
Top Failure Risks for BUSINESSNEXT (formerly CRMNEXT)
ACIDAES SOLUTIONS PVT. LTD News
ServiceNow Bets $40 Million on BUSINESSNEXT's Autonomous Banking
ServiceNow has invested $40 million in BUSINESSNEXT, valuing it at $700 million, to enhance autonomous banking solutions. The collaboration aims to unify customer-facing banking intelligence with operational AI execution, creating a seamless financial services platform. This partnership targets the Asia-Pacific market, leveraging BUSINESSNEXT's CRM and AI capabilities with ServiceNow's workflow orchestration and governance tools.
BUSINESSNEXT recognized in the 2024 Gartner Sales Force Automation Magic Quadrant, for 11 years running
BUSINESSNEXT has been recognized as a Niche Player in the 2024 Gartner Magic Quadrant for Sales Force Automation Platforms. This marks the 11th consecutive year of recognition, highlighting its strengths in financial services and insurance across APAC, EMEA, and North America. The platform's capabilities include AI-driven sales automation, predictive analytics, and machine-learning-based lead management.
BUSINESSNEXT earns Great Place To Work certification with 90% employee trust score
BUSINESSNEXT has been certified as a Great Place To Work, achieving a 90% employee trust score. This recognition highlights the company's commitment to building a strong, trust-based culture and enhancing employee satisfaction globally. The certification, valid until April 2027, underscores BUSINESSNEXT's focus on employee well-being and workplace excellence across its diverse markets.
Secure, sovereign & smart: How BusinessNext is transforming banking with AI
BusinessNext's Head of Marketing, Rahul Sheth, discusses at the AI Impact Summit 2026 how the company is leveraging Generative and Agentic AI to transform banking. The focus is on sovereign AI, secure data control, and AI guardrails to enhance customer experience and promote financial inclusion.
ACIDAES SOLUTIONS PVT. LTD Profile
Company Name
ACIDAES SOLUTIONS PVT. LTD
Company Website
//businessnext.comHQ Location
702 Oberlin Road, Suite 200 Raleigh, NC 27605
Employees
501-1000
Social
Financials
SERIES A
How does BUSINESSNEXT (formerly CRMNEXT) facilitate Social CRM?