BUSINESSNEXT (formerly CRMNEXT) Overview
BUSINESSNEXT offers a dynamic suite of composable platforms and applications, trusted by over a million bankers globally. It stands out in the CRM landscape by facilitating digital transformation tailored for financial services. Its unique feature set supports a seamless integration of customer experiences and modern lending solutions, making it a pivotal tool for banks aiming to navigate the shift toward an autonomous future. The platform's adaptability allows financial institutions to scale efficiently without the risk of vendor lock-in. This flexibility is crucial for meeting diverse industry needs and maintaining competitive advantage in a rapidly evolving market.
Use Cases
Customers recommend Lead Management, Service Management, Social CRM, as the business use cases that they have been most satisfied with while using BUSINESSNEXT (formerly CRMNEXT).
Business Priorities
Improve Customer Acquisition and Reduce Cost-To-Serve are the most popular business priorities that customers and associates have achieved using BUSINESSNEXT (formerly CRMNEXT).
BUSINESSNEXT (formerly CRMNEXT) Use-Cases and Business Priorities: Customer Satisfaction Data
BUSINESSNEXT (formerly CRMNEXT) works with different mediums / channels such as E-Mail. Text SMS. and Social Media.
BUSINESSNEXT (formerly CRMNEXT)'s features include Vivid Authoring Studio, Virtual Assistant, Micro Customer Segmentation, etc. and BUSINESSNEXT (formerly CRMNEXT) support capabilities include Email Support, Chat Support, 24/7 Support, etc. also BUSINESSNEXT (formerly CRMNEXT) analytics capabilities include Analytics, and Custom Reports.
Reviews
"CRMNEXT enables us to deploy smart, intelligent journeys resulting in faster fulfilment and go to market for our new products and services and lower cost of sales. It has boosted our capabilities to deliver superlative customer experience and furthe...r strengthen customer loyalty." - Mr. Sanjay Gupta
Peer review evidence (same sources as the product rating summary)
"...Gartner recognizes CRMNEXT as a leading player in Sales force automation, Service Management and Lead Management...." Peer review
"...About CRMnext CRMnext is a cloud-based customer relationship management (CRM) solution that helps businesses manage customer-related processes, from lead capture to post-sale...." Peer review
"...Smart analytics & dashboards...." 370% boost in leads with modern CRM platform
BUSINESSNEXT (formerly CRMNEXT), Less Annoying CRM, ClickUp, Freshsales, Salesmate Sales CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Businessnext unifies modern sales, service, and marketing automation. Customers enjoy delightful experiences, while teams achieve exceptional results.
Popular Business Setting
for BUSINESSNEXT (formerly CRMNEXT)
Top Industries
- Banking
- Insurance
- Financial Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
BUSINESSNEXT (formerly CRMNEXT) is popular in Banking, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
BUSINESSNEXT (formerly CRMNEXT) Customer wins, Customer success stories, Case studies
What Are the key features of BUSINESSNEXT (formerly CRMNEXT) for Lead Management?
How can BUSINESSNEXT (formerly CRMNEXT) enhance your Service Management process?
What benefits does BUSINESSNEXT (formerly CRMNEXT) offer for Collaboration?
Why is BUSINESSNEXT (formerly CRMNEXT) the best choice for Campaign Management?
11 buyers and buying teams have used Cuspera to assess how well BUSINESSNEXT (formerly CRMNEXT) solved their CRM needs. Cuspera uses 3549 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
CRMNEXT enables us to deploy smart, intelligent journeys resulting in faster fulfilment and go to market for our new products and services and lower cost of sales. It has boosted our capabilities to deliver superlative customer experience and further strengthen customer loyalty. Testimonial By Mr. Sanjay Gupta |
|
We have been able to successfully bring all processes related to customer relationships including sales, service, campaigns and performance management across all physical and digital channels on a unified agile platform. Testimonial By Nguyen Huu Hung |
|
Technology and innovation have always been a critical focus area for the bank and that has been key towards achieving customer satisfaction. In keeping with this vision, we are delighted to integrate our banking systems with the CRMNEXT platform which will help automate and personalize processes, s...o that we can focus on meeting the unique needs of every customer and be even more strongly able to deliver stellar user experiences across the board. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mr. Sanjay Gupta President & Business Head – IT Kotak Bank |
CRMNEXT enables us to deploy smart, intelligent journeys resulting in faster fulfilment and go to market for our new products and services and lower cost of sales. It has boosted our capabilities to deliver superlative customer experience and further strengthen customer loyalty. Testimonial By Mr. Sanjay Gupta |
|
Nguyen Huu Hung Head Of Strategic Projects & Data Analytic Tp Bank |
We have been able to successfully bring all processes related to customer relationships including sales, service, campaigns and performance management across all physical and digital channels on a unified agile platform. Testimonial By Nguyen Huu Hung |
|
SOUMITRA SEN Head - Consumer Banking IndusInd Bank |
Technology and innovation have always been a critical focus area for the bank and that has been key towards achieving customer satisfaction. In keeping with this vision, we are delighted to integrate our banking systems with the CRMNEXT platform which will help automate and personalize processes, s...o that we can focus on meeting the unique needs of every customer and be even more strongly able to deliver stellar user experiences across the board. |
Frequently Asked Questions(FAQ)
for BUSINESSNEXT (formerly CRMNEXT)
What is BUSINESSNEXT (formerly CRMNEXT)?
BUSINESSNEXT is a cloud-native, platform-as-a-service universe designed to speed the digital transformation of banking, insurance, and financial organizations.
BUSINESSNEXT is an AI-powered platform that provides tools to analyze customer journeys. Members can use the site to study customer journeys and construct customizable journeys using drag-and-drop designers. It enables members to provide clever personalized offers and analyze client behavior in real-time by utilizing data patterns and machine learning.
What is BUSINESSNEXT (formerly CRMNEXT) used for?
What are the top features of BUSINESSNEXT (formerly CRMNEXT)?
Who uses BUSINESSNEXT (formerly CRMNEXT)?
What are BUSINESSNEXT (formerly CRMNEXT) alternatives?
Where is BUSINESSNEXT (formerly CRMNEXT) located?
Peers used BUSINESSNEXT (formerly CRMNEXT) for lead management and service management
BUSINESSNEXT (formerly CRMNEXT) Competitors
BUSINESSNEXT (formerly CRMNEXT) Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Analytics | Read Reviews (398) |
| Custom Reports | Read Reviews (255) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Analytics | Read Reviews (398) |
| Custom Reports | Read Reviews (255) |
Software Failure Risk Guidance
?for BUSINESSNEXT (formerly CRMNEXT)
Overall Risk Meter
Top Failure Risks for BUSINESSNEXT (formerly CRMNEXT)
ACIDAES SOLUTIONS PVT. LTD News
BUSINESSNEXT earns Great Place To Work certification with 90% employee trust score
BUSINESSNEXT has been certified as a Great Place To Work, achieving a 90% employee trust score. This recognition highlights the company's commitment to building a strong, trust-based culture and enhancing employee satisfaction globally. The certification, valid until April 2027, underscores BUSINESSNEXT's focus on employee well-being and workplace excellence across its diverse markets.
Secure, sovereign & smart: How BusinessNext is transforming banking with AI
BusinessNext's Head of Marketing, Rahul Sheth, discusses at the AI Impact Summit 2026 how the company is leveraging Generative and Agentic AI to transform banking. The focus is on sovereign AI, secure data control, and AI guardrails to enhance customer experience and promote financial inclusion.
Deep-Tech Firm BUSINESSNEXT Continues Strong Streak: Recognized in Gartner Sales Force Automation Magic Quadrant for 12 Consecutive Years
BUSINESSNEXT has been recognized in the 2025 Gartner Magic Quadrant for Sales Force Automation Platforms for the 12th consecutive year. The company's platform, known for its AI-driven sales force automation capabilities, includes features like guided selling and predictive analytics. BUSINESSNEXT's innovations, such as Sales AI Agents and GenAI-driven call preparation, have solidified its position among the top 13 global companies in this domain.
BUSINESSNEXT launches GenAI and Agentic AI solutions
BUSINESSNEXT has launched GenAI and Agentic AI solutions to streamline loan processing for banks and NBFCs. These AI assistants automate tasks like document verification, fraud detection, and risk assessment, reducing operational costs by up to 80%. They enhance customer interactions and improve loan decision-making accuracy, providing real-time insights and personalized financial advice.
ACIDAES SOLUTIONS PVT. LTD Profile
Company Name
ACIDAES SOLUTIONS PVT. LTD
Company Website
//businessnext.comHQ Location
702 Oberlin Road, Suite 200 Raleigh, NC 27605
Employees
501-1000
Social
Financials
SERIES A
What benefits does BUSINESSNEXT (formerly CRMNEXT) offer for Social CRM?