BUSINESSNEXT Overview
This is a summary of the comprehensive capabilities and benefits of BUSINESSNEXT based on over 3549 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
BUSINESSNEXT, HubSpot CRM, Salesforce Financial Services Cloud, Zoho CRM, Infor CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if BUSINESSNEXT is right for your needs? Our Cuspera AI engine can evaluate how BUSINESSNEXT fits your specific business needs, industry, and context. Get your personalized assessment report today.
BUSINESSNEXT supports business activities such as:
- Lead Management
- Service Management
- Social CRM
- Collaboration
- Campaign Management
BUSINESSNEXT can help you with many business goals, such as Improve Customer Acquisition, Reduce Cost-To-Serve, Improve Marketing RoI, Improve Customer Digital Journeys, and Improve Customer Brand Loyalty. It can help manage these activities if you use E-Mail Text SMS and Social Media for these needs. As a solution, BUSINESSNEXT's capabilities include Vivid Authoring Studio, Virtual Assistant, Micro Customer Segmentation, etc.
BUSINESSNEXT Banking Vertical is its biggest customer base.
Reviews
"BDI is always committed to enable customers to take control of their financial objectives and goals. With CRMNEXT, we collaboratively work towards achieving BDI’s vision of transforming to a Digital First Bank focused on delivering best-in-class ban...king services enabled through innovative use of technology. The Bank has created a digital customer experience and action platform, leveraging the elasticity and seamless integrations across digital channels and branches. CRMNEXT platform provides a unified view of the customer, maximizing customer lifecycle value with stellar user experience. " - HENNY LIU SVP
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well BUSINESSNEXT solved their CRM needs. Cuspera uses 3549 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Improve Customer Acquisition and Reduce Cost-To-Serve are the most popular business priorities peers achieved using BUSINESSNEXT.
Use Cases
Peers recommend Lead Management , Service Management , Social CRM , as the business use cases that they have been most satisfied while using BUSINESSNEXT.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Lead Management with E-Mail, Text SMS and Social Media |
5.00/5 ★ |
"...Powerful Lead Management CUSTOMERNEXT equipped Kotak Mahindra Bank with an end to end digital journey for faster processing of leads, captured from multiple sources including website, email,branch walk ins, aggregators, contact centers etc. ..." Case Study Kotak - DLP |
| Service Management |
4.99/5 ★ |
"...Responses from renewal campaigns that are run outside are captured on CRMNEXT with the help of webapi calls. ..." Case Study Bajaj Allianz General Insurance Company (BAGIC) |
| Social CRM with Social Media |
4.98/5 ★ |
"...Tasks like running email drip campaigns, sending welcome emails to new customers, lead nurturing, creating reports to analyze marketing KPIs, etc can be partially or fully automated saving marketers time boosting their productivity...." CRM Software Solutions |
| monitoring social media |
4.99/5 ★ |
"National Bank of Oman makes customer experience delightful on a unified Banking CRM platform." https://www.businessnext.com/customers/national-bank-of-oman |
| engaging on social media |
4.98/5 ★ |
"...In fact, in a survey conducted by Sproutsocial, respondents ranked social media as the number one communication channel that gives brands the best opportunity to connect with their customers. ..." What is Social CRM Benefits of Social CRM Software |
| social media analytics |
4.94/5 ★ |
"...Capability to deliver personalized offers Integrated service desk planning Actionable reporting and analytics ..." Case Study HDFC - Customer 360 |
| PEER EXPERIENCES | |
|---|---|
| Lead Management with E-Mail, Text SMS and Social Media |
5.00/5 ★ |
"...Powerful Lead Management CUSTOMERNEXT equipped Kotak Mahindra Bank with an end to end digital journey for faster processing of leads, captured from multiple sources including website, email,branch walk ins, aggregators, contact centers etc. ..." Case Study Kotak - DLP |
|
| Service Management |
4.99/5 ★ |
"...Responses from renewal campaigns that are run outside are captured on CRMNEXT with the help of webapi calls. ..." Case Study Bajaj Allianz General Insurance Company (BAGIC) |
|
| Social CRM with Social Media |
4.98/5 ★ |
"...Tasks like running email drip campaigns, sending welcome emails to new customers, lead nurturing, creating reports to analyze marketing KPIs, etc can be partially or fully automated saving marketers time boosting their productivity...." CRM Software Solutions |
|
| monitoring social media |
4.98/5 ★ |
| engaging on social media |
4.98/5 ★ |
| social media analytics |
4.98/5 ★ |
15+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3549 insights from peers and experts to help you assess how these BUSINESSNEXT use cases fit your CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
BDI is always committed to enable customers to take control of their financial objectives and goals. With CRMNEXT, we collaboratively work towards achieving BDI’s vision of transforming to a Digital First Bank focused on delivering best-in-class banking services enabled through innovative use of te...chnology. The Bank has created a digital customer experience and action platform, leveraging the elasticity and seamless integrations across digital channels and branches. CRMNEXT platform provides a unified view of the customer, maximizing customer lifecycle value with stellar user experience. |
|
We partnered with CRMNEXT for its proven implementations in banking, out-of-box functional capabilities, and strong integration capabilities. Their deep insights and intuitive digital solutions have paved the way for us to become the preferred financial solutions partner. We have successfully simpl...ified the entire banking experience, mapped the exact customer requirements, and optimized customer service turnaround time greatly. Working as one team, we look forward to scripting a great success story of our digital transformation and driving tangible business impact for our customers. |
|
CRMNEXT has helped us to integrate, refine and adopt processes, diversify offerings and provide a single platform with a powerful 360 view. Testimonial By Samrat Das |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
HENNY LIU SVP IT Digital & Front-End Solution Head BDI Bank |
BDI is always committed to enable customers to take control of their financial objectives and goals. With CRMNEXT, we collaboratively work towards achieving BDI’s vision of transforming to a Digital First Bank focused on delivering best-in-class banking services enabled through innovative use of te...chnology. The Bank has created a digital customer experience and action platform, leveraging the elasticity and seamless integrations across digital channels and branches. CRMNEXT platform provides a unified view of the customer, maximizing customer lifecycle value with stellar user experience. |
|
Avinash Raghavendra Executive Vice President, IT Axis Bank |
We partnered with CRMNEXT for its proven implementations in banking, out-of-box functional capabilities, and strong integration capabilities. Their deep insights and intuitive digital solutions have paved the way for us to become the preferred financial solutions partner. We have successfully simpl...ified the entire banking experience, mapped the exact customer requirements, and optimized customer service turnaround time greatly. Working as one team, we look forward to scripting a great success story of our digital transformation and driving tangible business impact for our customers. |
|
Samrat Das CIO TATA AIA |
CRMNEXT has helped us to integrate, refine and adopt processes, diversify offerings and provide a single platform with a powerful 360 view. Testimonial By Samrat Das |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study BDO UnibankRead More |
|
Case Study HDFC - Customer 360Read More |
|
Case Study RBI BankRead More |
Frequently Asked Questions(FAQ)
for BUSINESSNEXT
What is BUSINESSNEXT?
What is BUSINESSNEXT used for?
What are the top features of BUSINESSNEXT?
Who uses BUSINESSNEXT?
What are BUSINESSNEXT alternatives?
Where is BUSINESSNEXT located?
Popular Business Setting
for BUSINESSNEXT
Top Industries
- Banking
- Insurance
- Financial Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used BUSINESSNEXT to Improve customer acquisition and Reduce cost-to-serve
BUSINESSNEXT Alternatives
Peer and Expert Opinion on Features
for BUSINESSNEXT
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Vivid Authoring Studio | Read Reviews (79) |
| Virtual Assistant | Read Reviews (79) |
| Micro customer segmentation | Read Reviews (67) |
| Decision Engine | Read Reviews (48) |
| Recording | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Vivid Authoring Studio | Read Reviews (79) |
| Virtual Assistant | Read Reviews (79) |
| Micro customer segmentation | Read Reviews (67) |
| Decision Engine | Read Reviews (48) |
| Recording | Read Reviews (5) |
IT and Other Capabilities
for BUSINESSNEXT
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (95) |
| Data Export | Read Reviews (16) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (95) |
| Data Export | Read Reviews (16) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (137) |
| Chat Support | Read Reviews (93) |
| 24/7 Support | Read Reviews (1157) |
| Phone Support | Read Reviews (91) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (137) |
| Chat Support | Read Reviews (93) |
| 24/7 Support | Read Reviews (1157) |
| Phone Support | Read Reviews (91) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Analytics | Read Reviews (398) |
| Custom Reports | Read Reviews (255) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Analytics | Read Reviews (398) |
| Custom Reports | Read Reviews (255) |
Software Failure Risk Guidance
?for BUSINESSNEXT
Overall Risk Meter
Top Failure Risks for BUSINESSNEXT
Vendor Profile Details
Company Name
BUSINESSNEXT
Company Website
https://www.businessnext.com/HQ Location
702 Oberlin Road, Suite 200 Raleigh, NC 27605
Employees
501-1000
Social
Financials
SERIES A
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