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Customer stories
Product Business Settings
BUSINESSNEXT (formerly CRMNEXT) is popular in Banking, Insurance, and Financial Services industries and is widely used by Enterprise, Mid Market, and Large Enterprise.
BUSINESSNEXT (formerly CRMNEXT) Product Overview
BUSINESSNEXT offers a dynamic suite of composable platforms and applications, trusted by over a million bankers globally. It stands out in the CRM landscape by facilitating digital transformation tailored for financial services. Its unique feature set supports a seamless integration of customer experiences and modern lending solutions, making it a pivotal tool for banks aiming to navigate the shift toward an autonomous future. The platform's adaptability allows financial institutions to scale efficiently without the risk of vendor lock-in. This flexibility is crucial for meeting diverse industry needs and maintaining competitive advantage in a rapidly evolving market.
How satisfied the customers are with BUSINESSNEXT (formerly CRMNEXT) use-cases
Reviews
"Strong focus on customer centricity is our business motto and we consistently aim to deliver superior value with an excellent and caring experience for the customer. CRMNEXT platform has proven to be a great enabler in this endeavour. With its stron...g integration capabilities, easy renewals management, and faster retail web sales management we have been able to take our service to the next level by providing the best customer experience at every touchpoint." - K V DIPU
"Technology and innovation have always been a critical focus area for the bank and that has been key towards achieving customer satisfaction. In keeping with this vision, we are delighted to integrate our banking systems with the CRMNEXT platform whi...ch will help automate and personalize processes, so that we can focus on meeting the unique needs of every customer and be even more strongly able to deliver stellar user experiences across the board." - SOUMITRA SEN
BUSINESSNEXT (formerly CRMNEXT) Customer Insights, Testimonials and Case Studies
What Are the key features of BUSINESSNEXT (formerly CRMNEXT) for Lead Management?
How can BUSINESSNEXT (formerly CRMNEXT) optimize your Service Management Workflow?
Why is BUSINESSNEXT (formerly CRMNEXT) the best choice for Collaboration?
How does BUSINESSNEXT (formerly CRMNEXT) address your Campaign Management Challenges?
What is BUSINESSNEXT (formerly CRMNEXT)?
BUSINESSNEXT is a cloud-native, platform-as-a-service universe designed to speed the digital transformation of banking, insurance, and financial organizations.
BUSINESSNEXT is an AI-powered platform that provides tools to analyze customer journeys. Members can use the site to study customer journeys and construct customizable journeys using drag-and-drop designers. It enables members to provide clever personalized offers and analyze client behavior in real-time by utilizing data patterns and machine learning.
What is BUSINESSNEXT (formerly CRMNEXT) used for?
What are the top features of BUSINESSNEXT (formerly CRMNEXT)?
Who uses BUSINESSNEXT (formerly CRMNEXT)?
What are BUSINESSNEXT (formerly CRMNEXT) alternatives?
Where is BUSINESSNEXT (formerly CRMNEXT) located?
11 buyers and buying teams have used Cuspera to assess how well BUSINESSNEXT (formerly CRMNEXT) solved their CRM needs. Cuspera uses 3549 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Strong focus on customer centricity is our business motto and we consistently aim to deliver superior value with an excellent and caring experience for the customer. CRMNEXT platform has proven to be a great enabler in this endeavour. With its strong integration capabilities, easy renewals manageme...nt, and faster retail web sales management we have been able to take our service to the next level by providing the best customer experience at every touchpoint. |
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Technology and innovation have always been a critical focus area for the bank and that has been key towards achieving customer satisfaction. In keeping with this vision, we are delighted to integrate our banking systems with the CRMNEXT platform which will help automate and personalize processes, s...o that we can focus on meeting the unique needs of every customer and be even more strongly able to deliver stellar user experiences across the board. |
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CRMNEXT enables us to deploy smart, intelligent journeys resulting in faster fulfilment and go to market for our new products and services and lower cost of sales. It has boosted our capabilities to deliver superlative customer experience and further strengthen customer loyalty. Testimonial By Mr. Sanjay Gupta |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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K V DIPU Senior President & Head-Operations & Customer Service Bajaj Allianz General Insurance |
Strong focus on customer centricity is our business motto and we consistently aim to deliver superior value with an excellent and caring experience for the customer. CRMNEXT platform has proven to be a great enabler in this endeavour. With its strong integration capabilities, easy renewals manageme...nt, and faster retail web sales management we have been able to take our service to the next level by providing the best customer experience at every touchpoint. |
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SOUMITRA SEN Head - Consumer Banking IndusInd Bank |
Technology and innovation have always been a critical focus area for the bank and that has been key towards achieving customer satisfaction. In keeping with this vision, we are delighted to integrate our banking systems with the CRMNEXT platform which will help automate and personalize processes, s...o that we can focus on meeting the unique needs of every customer and be even more strongly able to deliver stellar user experiences across the board. |
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Mr. Sanjay Gupta President & Business Head – IT Kotak Bank |
CRMNEXT enables us to deploy smart, intelligent journeys resulting in faster fulfilment and go to market for our new products and services and lower cost of sales. It has boosted our capabilities to deliver superlative customer experience and further strengthen customer loyalty. Testimonial By Mr. Sanjay Gupta |
Peers used BUSINESSNEXT (formerly CRMNEXT) for lead management and service management
BUSINESSNEXT (formerly CRMNEXT) Competitors
BUSINESSNEXT (formerly CRMNEXT) Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Analytics | Read Reviews (398) |
| Custom Reports | Read Reviews (255) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Analytics | Read Reviews (398) |
| Custom Reports | Read Reviews (255) |
Software Failure Risk Guidance
?for BUSINESSNEXT (formerly CRMNEXT)
Overall Risk Meter
Top Failure Risks for BUSINESSNEXT (formerly CRMNEXT)
ACIDAES SOLUTIONS PVT. LTD Profile
Company Name
ACIDAES SOLUTIONS PVT. LTD
Company Website
//businessnext.comHQ Location
702 Oberlin Road, Suite 200 Raleigh, NC 27605
Employees
501-1000
Social
Financials
SERIES A
What benefits does BUSINESSNEXT (formerly CRMNEXT) offer for Social CRM?