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Certainly: Use-Cases, Insights and Reviews | 2025 Cuspera

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Ecommerce chatbot builder

AI Powered

Certainly Overview

Certainly transforms customer interactions with its versatile AI chatbot solutions, driving tangible business results. Companies can see an increase in average order value by 20% through AI-driven product recommendations and upselling. With the ability to deflect 50% of support tickets, Certainly reduces operational strain while ensuring 24/7 multilingual customer service. This platform not only enhances engagement with humanlike conversations but also gathers valuable customer insights, offering a deeper understanding of buying habits and common queries. Businesses benefit from customizable virtual agents that keep customers returning through interactive experiences like quizzes and games.

Use Cases

Customers recommend Measuring Customer Satisfaction, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Certainly.

Other use cases:

Onboarding
Community Marketing
Product Marketing
Lifetime Value Management
Collaboration
Proposal & Quote Management

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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Certainly.

Other priorities:

Scale Best Practices
Increase Sales & Revenue
Improve ROI
Increase Customer Life Time Value
Improve Efficiency

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Certainly Use-Cases and Business Priorities: Customer Satisfaction Data

Certainly's features include Bot. and Certainly support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Certainly analytics capabilities include Custom Reports, and Analytics.

Reviews

"Strong & very reasonably priced bot solution. Implementation was much easier than anticipated. Absolutely fantastic customer service" - David Einarsson

Certainly, DataRobot, Popup Maker, Octane AI, Chatbase, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Certainly offers an AI-powered, no-code ecommerce chatbot builder with premade content and template integrations. It helps improve customer satisfaction, cut costs, and increase revenue.

Popular Business Setting

for Certainly

Top Industries

Computer & Network Security
Banking
Hospitality

Popular in

Small Business

Certainly is popular in Computer & Network Security, Banking, and Hospitality and is widely used by Small Business,

Certainly Customer wins, Customer success stories, Case studies

How does Certainly address your Engagement Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Certainly solved their Chatbot needs. Cuspera uses 306 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

CUSTOMERS	TESTIMONIALS
David Einarsson Senior Project Lead CCP Games	Strong & very reasonably priced bot solution. Implementation was much easier than anticipated. Absolutely fantastic customer service Testimonial By David Einarsson
Casper Minding Founder Elbot ApS	Bot software that works! I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets. Testimonial By Casper Minding
Regin Jensen CEO AIO	The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO's intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to... BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product. Testimonial By Regin Jensen

CUSTOMERS	TESTIMONIALS
David Einarsson Senior Project Lead CCP Games	Strong & very reasonably priced bot solution. Implementation was much easier than anticipated. Absolutely fantastic customer service Testimonial By David Einarsson
Casper Minding Founder Elbot ApS	Bot software that works! I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets. Testimonial By Casper Minding
Regin Jensen CEO AIO	The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO's intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to... BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product. Testimonial By Regin Jensen

Fintiba GmbH - Financial Services

Certainly's FintiBot helped Fintiba automate 97% of customer conversations. Fintiba saw a 125% increase in customer satisfaction and reduced escalations to human agents by 85%. The AI chatbot now han...dles over 10,000 monthly conversations. Fintiba used Generative AI and multi-language support to serve international students and employees. The solution cut 8,000 support tickets per year and saved the team from manually handling over 140,000 inquiries annually.

QuadLock - Consumer Electronics

Certainly's AI Agent helped QuadLock manage customer support across 100+ countries. The solution integrated with Shopify and Zendesk, automating routine queries and reducing agent workload. QuadLock ...resolved 57% of weekly enquiries with the AI Agent. They saw a 33% drop in average handling time and 31% fewer replies per resolution. The customer effort score stayed at 80%, and agent satisfaction improved.

Rat & Boa - Apparel & Fashion

Certainly Platform helped Rat & Boa improve customer service with an AI chatbot. The chatbot deflects simple questions and pre-screens complex tickets, making agents 75% more efficient. Rat & Boa now... handles over 9000 conversations each month, with 50% about stock availability. The platform scaled easily during peak sales, removing the need for extra staff. Rat & Boa plans to use the chatbot for product advice and to reduce returns.

Feastables - Consumer Goods

Certainly helped Feastables launch FeastyBot, a custom AI chatbot for their ecommerce site. FeastyBot drove 6.5% of total revenue and boosted average order value by 20% after chat. The bot handled ov...er 120,000 conversations monthly and achieved a Net Promoter Score of 52. Feastables saved on staffing costs, avoiding the need to double their team. The AI assistant also enabled fast updates and deep brand customization.