Certainly Overview
This is a summary of the comprehensive capabilities and benefits of Certainly based on over 306 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Certainly, belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Certainly is right for your needs? Our Cuspera AI engine can evaluate how Certainly fits your specific business needs, industry, and context. Get your personalized assessment report today.
Certainly supports business activities such as:
- Measuring Customer Satisfaction
- Engagement Management
- Sending & Publishing Communications
- Training & Onboarding
- Community Marketing
Certainly can help you with many business goals, such as Enhance Customer Relationships, Improve Digital And Social Presence, Scale Best Practices, Increase Sales & Revenue, Improve ROI, etc. As a solution, Certainly's capabilities include Bot.
Certainly Computer & Network Security Vertical is its biggest customer base.
Reviews
"We have great pleasure in making our students build different solutions for different industries in order to learn how to build a chatbot and to learn about the industries. My experience is that my students also feel that it is user friendly and eas...y to get started with the BotXO software. " - Peder Rudbeck
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Certainly solved their Chatbot needs. Cuspera uses 306 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities peers achieved using Certainly.
Use Cases
Peers recommend Measuring Customer Satisfaction , Engagement Management , Sending & Publishing Communications , as the business use cases that they have been most satisfied while using Certainly.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Measuring Customer Satisfaction |
4.47/5 ★ |
"...Tiger of Sweden CSAT increased from 73% to 96% with an AI chatbot. ..." Case Study The University of Southern Denmark (SDU) |
| Engagement Management |
4.50/5 ★ |
"...It's this simple: engage customers answer with exactly what they need increase revenue...." Conversational Commerce Platform |
| engaging and following up |
3.32/5 ★ |
"...It's this simple: engage customers answer with exactly what they need increase revenue...." Conversational Commerce Platform |
| Sending & Publishing Communications |
3.85/5 ★ |
"I would strongly recommend BotXO's chatbots, because of the ability to serve customers any time of the day. Now we can give the customers the right answer in the middle of the night or even during Christmas Eve." https://www.botxo.ai |
| PEER EXPERIENCES | |
|---|---|
| Measuring Customer Satisfaction |
4.47/5 ★ |
"...Tiger of Sweden CSAT increased from 73% to 96% with an AI chatbot. ..." Case Study The University of Southern Denmark (SDU) |
|
| Engagement Management |
4.50/5 ★ |
"...It's this simple: engage customers answer with exactly what they need increase revenue...." Conversational Commerce Platform |
|
| engaging and following up |
4.50/5 ★ |
| Sending & Publishing Communications |
3.85/5 ★ |
"I would strongly recommend BotXO's chatbots, because of the ability to serve customers any time of the day. Now we can give the customers the right answer in the middle of the night or even during Christmas Eve." https://www.botxo.ai |
|
6+ more Business Use Cases
Our AI advisor, Wyz, harnessed 306 insights from peers and experts to help you assess how these Certainly use cases fit your Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We have great pleasure in making our students build different solutions for different industries in order to learn how to build a chatbot and to learn about the industries. My experience is that my students also feel that it is user friendly and easy to get started with the BotXO software. Testimonial By Peder Rudbeck |
|
|
BotXO might be the single company in Denmark lifting the community with open source code. It is both important and inspirational for the industry. Testimonial By Jacob Knobel |
|
|
The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO's intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to... BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Peder Rudbeck Learning Tech Consultant KEA |
We have great pleasure in making our students build different solutions for different industries in order to learn how to build a chatbot and to learn about the industries. My experience is that my students also feel that it is user friendly and easy to get started with the BotXO software. Testimonial By Peder Rudbeck |
|
Jacob Knobel Owner Datapult AI Consultancy |
BotXO might be the single company in Denmark lifting the community with open source code. It is both important and inspirational for the industry. Testimonial By Jacob Knobel |
|
Regin Jensen CEO AIO |
The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO's intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to... BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product. |
Popular Business Setting
for Certainly
Top Industries
- Computer & Network Security
- Banking
- Hospitality
Popular in
- Small Business
Peers used Certainly to Enhance customer relationships and Improve digital and social presence
Peer and Expert Opinion on Features
for Certainly
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (14) |
IT and Other Capabilities
for Certainly
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (61) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (61) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (87) |
| Custom Reports | Read Reviews (19) |
| Analytics | Read Reviews (21) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (87) |
| Custom Reports | Read Reviews (19) |
| Analytics | Read Reviews (21) |
Software Failure Risk Guidance
?for Certainly
Overall Risk Meter
Top Failure Risks for Certainly
Vendor Profile Details
Company Name
Certainly
Company Website
https://certainly.io/HQ Location
Copenhagen , Capital Region
Employees
51-100
Social
Financials
SEED
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