BotXO Overview

BotXO is a Conversational AI tool that quickly builds chatbot to provide instant, quality support to customers through conversational interfaces and bring the communication between systems and humans back to being on human terms. It supports businesses in their growth by reducing inefficiency, eliminating repetitive tasks, as well as supporting customers 24/7.

BotXO helps in automating interactions between the company and people in a digitalization process reducing costs, drive organizational efficiency, increase employee happiness and customer satisfaction providing excellent service to the customers when and where they want. It also helps to drive sales by delivering shopping opportunities and gain unmatched insights through one-to-one automated conversations with the customers.

Its features are multilingual AI, pre-made sentences and sentiment analysis to understand the customers, no or low coding integrations, configurable chat widgets, Hyper personalization to segment users and personalize any conversation and more.

Cuspera Reviews

29 buyers and buying teams have used Cuspera to assess how well BotXO solved their Chatbot needs. Cuspera uses 306 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities peers achieved using BotXO.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Measuring Customer Satisfaction , Engagement Management , Sending & Publishing Communications , as the business use cases that they have been most satisfied while using BotXO.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Measuring Customer Satisfaction

4.47/5

Read Reviews (8)

"...Tiger of Sweden CSAT increased from 73% to 96% with an AI chatbot. ..." Case Study The University of Southern Denmark (SDU)
Engagement Management

4.50/5

Read Reviews (5)

"...It's this simple: engage customers answer with exactly what they need increase revenue...." Conversational Commerce Platform
engaging and following up

3.32/5

Read Reviews (1)

"...It's this simple: engage customers answer with exactly what they need increase revenue...."
Sending & Publishing Communications

3.85/5

Read Reviews (1)

"I would strongly recommend BotXO's chatbots, because of the ability to serve customers any time of the day. Now we can give the customers the right answer in the middle of the night or even during Christmas Eve." https://www.botxo.ai
PEER EXPERIENCES
Measuring Customer Satisfaction

4.47/5

Read Reviews (8)

"...Tiger of Sweden CSAT increased from 73% to 96% with an AI chatbot. ..." Case Study The University of Southern Denmark (SDU)
Engagement Management

4.50/5

Read Reviews (5)

"...It's this simple: engage customers answer with exactly what they need increase revenue...." Conversational Commerce Platform
engaging and following up

4.50/5

Read Reviews (1)

Sending & Publishing Communications

3.85/5

Read Reviews (1)

"I would strongly recommend BotXO's chatbots, because of the ability to serve customers any time of the day. Now we can give the customers the right answer in the middle of the night or even during Christmas Eve." https://www.botxo.ai

6+ more Business Use Cases

Our AI advisor, Wyz, harnessed 306 insights from peers and experts to help you assess how these BotXO use cases fit your Chatbot needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Benjamin Damsgaard

Digital Consultant

Krifa

I would strongly recommend BotXO's chatbots, because of the ability to serve customers any time of the day. Now we can give the customers the right answer in the middle of the night or even during Christmas Eve. Testimonial By Benjamin Damsgaard

Katrine Marcussen Baumann

Business Developer

KMD

The ability to embrace a great number of variations in the way different people communicate is one of the primary strengths of the BotXO platform. The chatbot has proven to have a success rate where it can understand a lot, and that is very important for our customers and us as well. Testimonial By Katrine Marcussen Baumann

Nadin Kempel Sigh

Customer Care Manager

Tiger of Sweden

I have had a super successful and very educational journey with BotXO. It has been super satisfying to develop the bot and it is the coolest feeling to sit with when the robot works and you can train it every day and thus also see huge progress in relation to customer satisfaction. The bottom line ...is that our customers can get help 24 hours a day without human involvement.

Testimonial By Nadin Kempel Sigh
CUSTOMERS TESTIMONIALS

Benjamin Damsgaard

Digital Consultant

Krifa

I would strongly recommend BotXO's chatbots, because of the ability to serve customers any time of the day. Now we can give the customers the right answer in the middle of the night or even during Christmas Eve. Testimonial By Benjamin Damsgaard

Katrine Marcussen Baumann

Business Developer

KMD

The ability to embrace a great number of variations in the way different people communicate is one of the primary strengths of the BotXO platform. The chatbot has proven to have a success rate where it can understand a lot, and that is very important for our customers and us as well. Testimonial By Katrine Marcussen Baumann

Nadin Kempel Sigh

Customer Care Manager

Tiger of Sweden

I have had a super successful and very educational journey with BotXO. It has been super satisfying to develop the bot and it is the coolest feeling to sit with when the robot works and you can train it every day and thus also see huge progress in relation to customer satisfaction. The bottom line ...is that our customers can get help 24 hours a day without human involvement.

Testimonial By Nadin Kempel Sigh

Case Studies

COMPANY CASE STUDIES
Case Study The University of Southern Denmark (SDU)

The University of Southern Denmark (SDU) has implemented the IT chatbot Kitt to support their internal users

Read More
Case Study Visma Enterprise

Visma Enterprise Denmark has implemented BotXO’s AI chatbot solution to help HR and payroll during peak times.

Read More
Case Study Visma e-conomic

Learn how Visma e-conomic used BotXO

Read More

Popular Business Setting

for BotXO

Top Industries

  • Computer & Network Security
  • Banking
  • Hospitality

Popular in

  • Small Business

Peers used BotXO to Enhance customer relationships and Improve digital and social presence

Peer and Expert Opinion on Features

for BotXO

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

3.94/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
bot

3.94/5

Read Reviews (14)

IT and Other Capabilities

for BotXO

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.70/5

Read Reviews (11)
Data Export

1.97/5

Read Reviews (3)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.70/5

Read Reviews (11)
Data Export

1.97/5

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.55/5

Read Reviews (61)
Chat Support

4.47/5

Read Reviews (16)
Email Support

3.96/5

Read Reviews (3)
Phone Support

3.96/5

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.55/5

Read Reviews (61)
Chat Support

4.47/5

Read Reviews (16)
Email Support

3.96/5

Read Reviews (3)
Phone Support

3.96/5

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.31/5

Read Reviews (87)
Custom Reports

3.95/5

Read Reviews (19)
Analytics

2.07/5

Read Reviews (21)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.31/5

Read Reviews (87)
Custom Reports

3.95/5

Read Reviews (19)
Analytics

2.07/5

Read Reviews (21)

Software Failure Risk Guidance

?

for BotXO

Overall Risk Meter

Low Medium High

Top Failure Risks for BotXO

Vendor Profile Details

Company Name

BotXO

Company Website

https://www.botxo.ai/

HQ Location

Copenhagen , Capital Region

Employees

11-50

Social