Blackbaud Raiser's Edge NXT®: Use-Cases, Insights and Reviews | 2026 Cuspera

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Fundraising & Donor Management Software - Raiser's Edge NXT | Blackbaud

AI Powered

Blackbaud Raiser's Edge NXT® Overview

Blackbaud Raiser’s Edge NXT helps nonprofits find new supporters and optimize existing donor relationships with user-friendly tools. Fundraising efforts are enhanced and streamlined.

Use Cases

Customers recommend Engagement Management, Social Media Analytics, Onboarding, as the business use cases that they have been most satisfied with while using Blackbaud Raiser's Edge NXT®.

Other use cases:

Event Management
Lead Management
Lead Tracking
Relationship Management
Workflow Management
Helpdesk Management
Contact List Management

See all use cases See less use cases

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Blackbaud Raiser's Edge NXT®.

Other priorities:

Enhance Customer Relationships
Improve Internal Communications
Improve Digital And Social Presence
Launch New Products
Increase Sales & Revenue
Improve ROI
Grow Market Share
Improve Consistency
Reduce Bounce
Increase Customer Life Time Value
Improve Efficiency

See all business priorities See less business priorities

Blackbaud Raiser's Edge NXT® Use-Cases and Business Priorities: Customer Satisfaction Data

Blackbaud Raiser's Edge NXT® works with different mediums / channels such as Offline. Causes And Charity. Website etc.

Blackbaud Raiser's Edge NXT®'s features include Recording, Dashboard, Personalization, etc. and Blackbaud Raiser's Edge NXT® support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Blackbaud Raiser's Edge NXT® analytics capabilities include Analytics, and Custom Reports.

Reviews

"We launched a campaign on JustGiving, which integrated with both Strava and Raiser’s Edge NXT, and it was incredible to do all reporting from one place" - Mark Stevens

Peer review evidence (same sources as the product rating summary)

"...And they follow-up!..." Peer review by Sandy Clinton, Hospital & Health Care

"...RE NXT provides beautiful built in analytics and reporting...." Peer review by Analyst in Information Technology

"...Raiser's Edge NXT is used by the Development team, which is across the state, but not across the entire organization...." Peer review by Lori Riegel, Development Director, Southern Arizona, Arizona's Children Association

Blackbaud Raiser's Edge NXT®, Eventsforce, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Blackbaud Raiser's Edge NXT®

Top Industries

Non-Profit Organization Management
Education
Hospital & Health Care

Popular in

Mid Market
Small Business
Enterprise

Blackbaud Raiser's Edge NXT® is popular in Non-Profit Organization Management, Education, and Hospital & Health Care and is widely used by Mid Market, Small Business, and Enterprise.

Blackbaud Raiser's Edge NXT® Customer wins, Customer success stories, Case studies

Why is Blackbaud Raiser's Edge NXT® the best choice for Engagement Management?

The Engagement Management capabilities of this software allow for easy access to donor information, personalized communications based on preferences, and streamlined follow-up actions. It assists with attracting new supporters, engaging existing ones, and tracking their impact on the organization's mission. While the software is robust and user-friendly, some users may find it challenging to navigate due to its dated appearance.

"...And they follow-up!..." Peer review by Sandy Clinton, Hospital & Health Care

Read Reviews

How does Blackbaud Raiser's Edge NXT® facilitate Onboarding?

The training and onboarding capabilities of Raiser's Edge NXT include online materials, classes, and responsive customer support. This software allows for efficient data access and management, facilitating easier record-keeping and reporting. However, the steep learning curve and complex interface can pose challenges for training new team members.

"...Raiser's Edge NXT is used by the Development team, which is across the state, but not across the entire organization...." Peer review by Lori Riegel, Development Director, Southern Arizona, Arizona's Children Association

Read Reviews

What benefits does Blackbaud Raiser's Edge NXT® offer for Event Management?

How can Blackbaud Raiser's Edge NXT® optimize your Lead Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Blackbaud Raiser's Edge NXT® solved their CRM needs. Cuspera uses 4459 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS	TESTIMONIALS
Mark Stevens Head of Fundraising Wales Air Ambulance	We launched a campaign on JustGiving, which integrated with both Strava and Raiser’s Edge NXT, and it was incredible to do all reporting from one place Testimonial By Mark Stevens
Julie Remmelts Vice President of Operations Headwaters Foundation for Justice	Headwaters Foundation for Justice could launch two back-to-back rapid-response funds only because we had the systems and infrastructure to support the increase of donations and community grants. Testimonial By Julie Remmelts
Cohen Lambda Legal	Blackbaud products “are utilized across multiple departments at Lambda Legal for many essential functions. Within our Development Department in particular, Blackbaud Raiser’s Edge NXT is heavily used by all members of our team, from data entry roles to frontline fundraisers/solicitors. Testimonial By Cohen

CUSTOMERS	TESTIMONIALS
Mark Stevens Head of Fundraising Wales Air Ambulance	We launched a campaign on JustGiving, which integrated with both Strava and Raiser’s Edge NXT, and it was incredible to do all reporting from one place Testimonial By Mark Stevens
Julie Remmelts Vice President of Operations Headwaters Foundation for Justice	Headwaters Foundation for Justice could launch two back-to-back rapid-response funds only because we had the systems and infrastructure to support the increase of donations and community grants. Testimonial By Julie Remmelts
Cohen Lambda Legal	Blackbaud products “are utilized across multiple departments at Lambda Legal for many essential functions. Within our Development Department in particular, Blackbaud Raiser’s Edge NXT is heavily used by all members of our team, from data entry roles to frontline fundraisers/solicitors. Testimonial By Cohen

Blackbaud Announces New Measures to Support Customers and Global Community in Response to COVID-19 Pandemic

Blackbaud introduces new initiatives to aid customers and the global community during the COVID-19 pandemic, focusing on enhanced support and resources.

Read on →

Blackbaud Announces Powerful Customer Outcomes

Blackbaud highlights significant customer outcomes, showcasing the impact of its AI-powered solutions in the social impact sector. Customers report time savings, increased fundraising, and improved e...ngagement. Blackbaud's solutions enhance efficiency and connectivity, enabling nonprofits to accelerate their missions and create more impact.

Read on →

QIMR Berghofer Medical Research Institute - Medical Research - Large

Brisbane, Australia

Blackbaud’s Raiser’s Edge NXT helped QIMR Berghofer Medical Research Institute streamline fundraising. With Managed Services and Advisory+, they automated donor data, improved workflows, and broke do...wn silos between teams. The institute saw a 25% increase in tax appeal responses and reduced receipt turnaround to 48 hours. Staff gained more time for strategic work and improved donor engagement. Automation and expert support made fundraising easier and more accurate.

University of Maryland - Education - Very Large

College Park, USA

University of Maryland used Blackbaud to improve fundraising operations. Before, they lacked a sophisticated tool and could not easily access key metrics. With Blackbaud, they became more strategic i...n their fundraising. They saw a 31% increase in annual fundraising. The software made their data more accessible and helped them plan better.

Western Carolina University - Education - Large

Cullowhee, USA

Blackbaud Guided Fundraising helped Western Carolina University double its annual giving revenue year over year. The university empowered student fundraisers with a modern, easy-to-use platform. Emai...l open rates rose by 50% across campaigns. Donor capture rates through phone programs increased by 20%. The team also used the tool for alumni outreach, event invitations, and parent engagement.

Western University - Education - Large

London, Canada

Western University used Blackbaud Luminate Online and Blackbaud CRM to boost digital marketing and fundraising. The University Advancement team now sends 8 million emails and manages 300 events each ...year. Their database holds over 650,000 alumni and donor records. The team exceeded annual fundraising goals and improved alumni engagement. Staff found the tools easy to use and support was responsive.

More Blackbaud Raiser's Edge NXT® Customer Stories...

Frequently Asked Questions (FAQ)

What buyers ask before choosing Blackbaud Raiser's Edge NXT®

What is Blackbaud Raiser's Edge NXT®?

Blackbaud Raiser's Edge NXT is an integrated, cloud-based fundraising and relationship management solution for nonprofits. It helps to increase sales and revenue and acquire customers.

Raiser's Edge NXT provides tools to streamline various activities of a nonprofit organization and provide a single view of entire business activities.

Its features that help to drive fundraising efforts include identifying true growth opportunities to reach more supporters by inspiring and motivating them, spending more time focusing on missions by streamlining data, reporting, and administrative processes.

What is Blackbaud Raiser's Edge NXT® used for?

Blackbaud Raiser's Edge NXT® is a CRM Software mainly used by its customers to Scale Best Practices and Acquire Customers by Engagement Management, Social Media Analytics and Onboarding .

What are the top features of Blackbaud Raiser's Edge NXT®?

Recording, Dashboard and Personalization are some of the top features of Blackbaud Raiser's Edge NXT®.

Who uses Blackbaud Raiser's Edge NXT®?

Blackbaud Raiser's Edge NXT® is used by Non-Profit Organization Management, Education and Hospital & Health Care among other industries.

Where is Blackbaud Raiser's Edge NXT® located?

Blackbaud Raiser's Edge NXT® is headquartered at 65 Fairchild Street, Charleston, SC 29492.

Peers used Blackbaud Raiser's Edge NXT® for engagement management and social media analytics

Blackbaud Raiser's Edge NXT® Competitors

Blackbaud Raiser's Edge NXT®
vs
Eventsforce

Blackbaud Raiser's Edge NXT® Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.64/5 ★ Read Reviews (7)
Analytics	4.48/5 ★ Read Reviews (198)
Custom Reports	3.86/5 ★ Read Reviews (835)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.64/5 ★ Read Reviews (7)
Analytics	4.48/5 ★ Read Reviews (198)
Custom Reports	3.86/5 ★ Read Reviews (835)

Software Failure Risk Guidance

for Blackbaud Raiser's Edge NXT®

Overall Risk Meter

Low Medium High

Top Failure Risks for Blackbaud Raiser's Edge NXT®

Blackbaud, Inc. News

Financial 13/10/2026

Blackbaud Announces Date of Third Quarter 2026 Financial Results - TradingView

Blackbaud will announce its third quarter 2026 financial results on October 28, 2026, before U.S. markets open. A conference call will follow to discuss the results.

Product 04/10/2026

Blackbaud Expands AI Leadership with Platform for Good and Lantern at bbcon 2026

Blackbaud unveiled its Platform for Good and Lantern at bbcon 2026, enhancing AI-powered solutions for social impact. Platform for Good integrates data and AI across the Blackbaud ecosystem, while Lantern, developed with Databricks, optimizes fundraising intelligence. These innovations aim to expand organizational capacity and improve decision-making in the social impact sector.

Product 29/09/2026

BILL Expands Embedded Payments Reach With Blackbaud Partnership

BILL Holdings partners with Blackbaud to integrate its payment-processing capabilities into Blackbaud's Financial Edge NXT via Payment Assistant. This integration aims to streamline accounts payable processes for nonprofit and education finance teams, enhancing invoice processing and vendor payments. The phased rollout will initially support U.S.-based customers, with further integrations planned.

Partnership 29/09/2026

Blackbaud CEO Mike Gianoni Invests in NGS, Joins as Strategic Advisor

Blackbaud CEO Mike Gianoni has made a strategic investment in Newmoyer Geospatial Solutions LLC (NGS) and joined as a Strategic Advisor. Gianoni will assist NGS in transitioning from an engineering services company to a software company, leveraging his extensive experience in building scalable software businesses.

More Blackbaud Raiser's Edge NXT® News...

Blackbaud, Inc. Profile

Company Name

Blackbaud, Inc.

Company Website

https://www.blackbaud.com/

Year Founded

1981

HQ Location

65 Fairchild Street, Charleston, SC 29492

Employees

1001-5000

Social

Financials

IPO