Awarathon: Use-Cases, Insights and Reviews | 2026 Cuspera

Me Cure Healthcare used Awarathon to improve customer service at its diagnostic centres in Nigeria. The company faced high waiting times, operational inefficiency, and unclear roles. Awarathon helped... create standard operating procedures and used video assessments for training. This led to a 15% drop in recurring complaints and a 40% boost in operational efficiency. Monthly monitoring and regular video assessments now track progress and performance.
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DSP Mutual Funds used Awarathon to move their sales training online during Covid-19. Over 200 sales reps in 40 cities needed remote monitoring and skill mapping. Awarathon's video assessments and act...ionable reports helped DSP track knowledge, skills, and quota fulfillment. Learner segmentation allowed for targeted training updates. The platform improved objection handling, ensured consistent messaging, and gave HQ full visibility into performance by city and region.
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Awarathon’s AI roleplay platform helped Samsung Electronics boost the sales skills of in-store demonstrators. The platform enabled continuous practice and multilingual training, addressing language b...arriers and product knowledge gaps. Over 85% accuracy was achieved in intent mapping, and 88% similarity was seen between manager and AI scores. More than 90% of participants gave positive feedback on ease of access and report readability. The solution also maintained over 80% accuracy in capturing regional languages.
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Awarathon enabled JB Pharma to boost medical representative confidence by 25%. The platform provided AI-driven simulations and continuous training modules. MRs practiced in realistic scenarios and re...ceived personalized feedback. Product detailing accuracy improved by 35%. Objection handling became more effective. Individual skill mastery doubled through targeted practice.
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Awarathon helped Glenmark, a global pharmaceutical company, standardize its sales training. Glenmark used Awarathon’s platform to improve the skills of medical reps and reduce training time. The plat...form enabled automated assessments and real-time feedback, removing manual evaluation. Gamification increased employee engagement. Glenmark tracked performance by region and improved sales pitch and confidence across teams.
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Awarathon's AI-driven multilingual roleplay platform helped SBI Life Insurance train over 4000 employees and 250,000 agents. The platform enabled sales reps to practice in local languages and improve...d product knowledge with interactive modules. Managers used dashboards to track team performance and identify skill gaps. Product knowledge doubled, onboarding time dropped by up to 30%, and adoption rates hit 96% across 17 regions. Sales reps gained confidence and handled customer queries more effectively.
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