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Apteco Orbit
Apteco Orbit Digital Analytics 4.0 149 reviewer insights

Apteco Orbit: Customer Engagement and Supporter Journey Automation

Apteco Orbit: build and refine audiences

Apteco Orbit helps marketing teams automate supporter journeys for fundraising and manage customer engagement. Teams use it to automate supporter journeys, ensuring timely communication and engagement throughout fundraising campaigns. They also automate communication with volunteers, managing outreach and updates for events and initiatives. For example, Apteco Orbit gave the customer real-time dashboards for Black Friday sales. CRM and marketing teams used these insights to adjust campaigns during the day.

Is Apteco Orbit right for your team?

Main focus

Reported results

Typical customer

Large companies

63% of customer stories; 44% from non-profit organization management.

What teams use Apteco Orbit for

Explore Apteco Orbit use cases grouped by customer job. Click a use case to read the supporting evidence, or open a job to see detailed results.

Job
How widely used
Use cases
Digital Analytics jobs
Campaign and acquisition measurement PetPlan, Nisbets
Common use
Also used for
VSO, Mind, NSPCC Marketing Automation Main focus
Core use
Department of Health and Social Care, CLIC Sargent, VSO, Centrepoint Email Marketing Main focus
Common use
RNLI, Prezzo, NEC Group Marketing Automation
Common use
RSPB, Goodwood Email Marketing
Common use
Customer data and targeting Protyre, Prezzo Customer Loyalty Management
Common use

Other use cases

"Main focus" marks the two jobs the product is used for most often.

Apteco Orbit capabilities

Explore Apteco Orbit capabilities and related topics most often mentioned in customer evidence. Click a capability to read the supporting evidence.

Who uses Apteco Orbit

IndustriesAggregated usage insights
Non-Profit Organization Management: 44%Retail: 13%Hospitality: 8%Insurance: 4%Government Administration: 4%Other industries: 27%
  • Other industries27%
Company sizeAggregated usage insights
Enterprise: 73%Mid-market: 25%Small business: 2%
  • Enterprise73%
  • Mid-market25%
  • Small business2%

Apteco Orbit customer stories

Results reported in published case studies.

WWF UK

Non Profit Organization Management · Large
+35% renewal requests processed

Apteco FastStats and PeopleStage helped WWF UK boost supporter engagement. WWF used the software to personalize animal sponsorship journeys and automate campaigns. The solution enabled a ...

Apteco FastStats and PeopleStage helped WWF UK boost supporter engagement. WWF used the software to personalize animal sponsorship journeys and automate campaigns. The solution enabled a 35% increase in renewal requests processed and raised the renewal rate from 3% to 10%. WWF also saw a 15% drop in cancellations and 100,000 extra website visits. The tools made it easier to manage complex, year-long supporter journeys with less effort.

Travian Games

Entertainment · Medium
+30% players

Travian Games used Apteco PeopleStage with Facebook Custom Audience to reach lapsed players. They reactivated 30% more players compared to email campaigns. The integration allowed targeti...

Travian Games used Apteco PeopleStage with Facebook Custom Audience to reach lapsed players. They reactivated 30% more players compared to email campaigns. The integration allowed targeting without risking email reputation or legal issues. Travian saved €5,000 per year in agency costs by automating processes. The campaign generated more payments and achieved an ROI greater than 100%.

Teenage Cancer Trust

Non Profit Organization Management · Medium

Apteco marketing software automated Teenage Cancer Trust’s email stewardship for fundraising events. The charity replaced a manual process that took two days a week with a fully automated...

Apteco marketing software automated Teenage Cancer Trust’s email stewardship for fundraising events. The charity replaced a manual process that took two days a week with a fully automated, supporter-centric approach. Supporters now get up to nine personalized emails per event, boosting engagement and retention. The new system is projected to increase ‘own place’ income by £200-£300k in the first year. Teams are now upskilled in data analysis and can focus on wider strategies.

Skipton Building Society

Financial Services · Large

Skipton Building Society used Apteco FastStats and FastStats Modelling to improve customer retention. They faced high churn among customers with maturing savings products. Working with Pa...

Skipton Building Society used Apteco FastStats and FastStats Modelling to improve customer retention. They faced high churn among customers with maturing savings products. Working with Paragon DCX, they built predictive models to identify customers likely to leave. The models generated daily scores for each customer, guiding targeted marketing. This approach enabled Skipton to offer the right savings product at the right time, boosting retention and marketing effectiveness.

RTL interactive

Media Production · Large
46.6% open rate

RTL interactive used Apteco marketing software to migrate subscribers to a new video-on-demand platform. They ran a six-level, multi-variate email campaign, testing 150+ variants. The cam...

RTL interactive used Apteco marketing software to migrate subscribers to a new video-on-demand platform. They ran a six-level, multi-variate email campaign, testing 150+ variants. The campaign achieved a 46.6% open rate, 8.8% click rate, and 2% conversion rate on the best email. 72% of existing subscribers migrated to the new service. Multi-variate testing led to a 322% uplift in results.

RSPB

Non Profit Organization Management · Large

Apteco helped RSPB run the Vote for Bob campaign, sending over 50,000 automated messages to politicians. The team used Apteco FastStats and PeopleStage to create 650+ personalized email v...

Apteco helped RSPB run the Vote for Bob campaign, sending over 50,000 automated messages to politicians. The team used Apteco FastStats and PeopleStage to create 650+ personalized email variants. This saved hundreds of hours and reduced errors compared to manual processes. Members felt more valued due to tailored communications. RSPB improved operational capabilities by automating campaigns, even during holidays.

Actionable insights: endless possibilities with Apteco Orbit™

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Apteco Orbit activities

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Apteco Ltd News

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Apteco has launched a new AI-powered assistant designed to enhance customer analytics and audience targeting capabilities.

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Apteco has launched Orin, a new AI assistant integrated into its Orbit platform. Orin serves as a knowledge guide, data navigator, and solution builder, enhancing user experience by providing intelligent support for tasks like customer segmentation and campaign creation. Orin is designed to be dependable and secure, with responses based on Apteco's data, ensuring accuracy and privacy.

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Apteco has launched its new SMS service, enhancing its customer engagement capabilities. The Apteco SMS service allows users to create personalized messages, track character count, and manage SMS credits. It supports multi-channel campaigns and is designed for urgent notifications, promotions, and reminders, offering flexible targeting to improve customer experience.

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Apteco Q2 2025 software release now available

Apteco has released its Q2 2025 software update, introducing enhancements across its marketing analytics and customer data platform suite. The update covers Apteco Orbit, Apteco FastStats, and Apteco Customer Data Platform, delivering improved audience targeting, campaign automation, and customer journey analytics for data-driven marketing teams.