Hospitality Case Studies and Customer Success Stories with Aline
Atria Senior Living’s El Camino Gardens
- Hospitality
Atria Senior Living’s El Camino Gardens, led by Natasha Georges, won the Q Award for high-quality service. They used Aline Quality, a mobile quality management solution, to conduct thorough assessmen...ts and create action plans. This helped them meet Atria's standards and avoid compliance issues. Georges implemented strong processes and held weekly meetings to ensure ongoing compliance. The Q Award now helps them build trust with prospects and differentiate from competitors.
Maplewood Senior Living faced challenges with limited data and inefficiencies in their sales and marketing processes. Their previous CRM was not user-friendly and lacked necessary data, leading to ti...me-consuming reporting tasks. To address these issues, they implemented Aline CRM, Market Insights, and Marketing Automation. This new solution provided better reporting, advanced automation, and deeper data access. As a result, Maplewood Senior Living improved their sales efficiency and decision-making capabilities.
St. Anne’s Terrace, a senior living community in Atlanta, faced challenges with declining occupancy rates post-pandemic. They struggled with missing leads and lacked specialized sales training. To ad...dress these issues, they implemented Aline CRM with Prospect-Centered Selling (PCS). This solution provided automated workflows, AI, and predictive analytics, along with a focus on emotional engagement with prospects. As a result, St. Anne’s Terrace improved their sales approach, deepened prospect engagements, and grew occupancy by more than 20%.
Atria Senior Living’s El Camino Gardens
- Hospitality
Atria Senior Living’s El Camino Gardens, led by Natasha Georges, won the Q Award for high-quality resident care. They used Aline Quality, a mobile quality management solution, to conduct thorough ass...essments and ensure compliance with standards. Georges implemented action plans to address issues, focusing on critical factors like timely assessments. Weekly meetings and mock audits helped maintain compliance. The Q Award now helps them build trust with prospects and differentiate from competitors.
Aline Contact Center helped Park Place Senior Living handle more leads with less staff. Before, Park Place missed many calls and follow-ups. The Aline Contact Center gave them a better way to track a...nd answer every inquiry. It worked with their CRM and made follow-up faster. After using Aline, Park Place saw a 70% increase in total leads by year-end. They captured 314 more inquiries than the year before.
Roobrik helped Holland Home connect with hidden website visitors and improve lead quality. The team used Roobrik's decision-support surveys to engage prospects early. In the first year, they gained o...ver 150 new qualified leads and four move-ins, with two more in progress. Survey completion rates reached 48%, and conversion from website users to leads was 14%. Roobrik also enabled a strong nurture strategy, keeping prospects engaged until they were ready to move in.
Aline eMAR helped Atria Kinghaven, an assisted living facility, move from manual to digital medication management. Staff saved time, reducing daily charting from 45 minutes to just a button press. Th...e platform improved medication accuracy, minimized errors, and made prescription refills easier. Features like barcode scanning and reporting boosted productivity and safety. Staff found the transition smooth and customer service helpful.
Aline CRM and Contact Center helped English Meadows move from paper-based processes to a single digital system. The company improved team productivity and gained better data for investors and lenders.... Seven of nine properties now reach 90% occupancy. Staff found the new system easy to use and more efficient. Billing processes are faster, saving two days per month for the billing coordinator.
Aline CRM and Contact Center helped Heritage Senior Living eliminate lost leads. The CRM captured all resident and prospect data, reducing staff workload. Heritage saw a 272% increase in inquiries, 7...9% more tours, and 18% more move-ins. Integration with referral sources and marketing automation improved sales processes. The solution gave real-time data and premium reports for better sales and marketing decisions.
Aline software helps Pegasus Senior Living CFOs shift from accounting to operations. The platform gives real-time data and insights for better care and higher ROI. CFOs use Aline to improve resident ...outcomes and staff efficiency. The software supports operational strategy and financial analysis. It helps leaders make decisions that benefit residents and owners.
CarDon & Associates faced challenges with inaccurate and incomplete referral information due to using two separate CRMs. This made it difficult to track conversion rates and hospital partnership data.... They implemented Aline CRM with MatrixCare integration to centralize their CRM solution. This integration improved referral tracking, reduced data entry errors, and enhanced conversion rates. The new system provided better visibility and data, allowing CarDon to monitor outcomes and improve their referral process.
Grove Menus by Aline helped Elderwood standardize menus and streamline food ordering. Elderwood reduced food costs by 12%, saving over $1 million in the first year. The solution cut food waste and im...proved inventory control. Staff spent less time on ordering, and residents enjoyed better meals with fewer complaints. Grove Menus' support team made the transition smooth and effective.
Aline CRM and Prospect-Centered Selling helped Cypress Cove boost independent living occupancy from 87-90% to 91-93% in six months. The team reached 95% occupancy and 97% units sold for the first tim...e in six years. Aline's sales enablement training improved collaboration and lead conversion. Marketing costs dropped as conversions increased. Cypress Cove credits Aline for transforming their sales process and results.
Pharmaceuticals Case Studies and Customer Success Stories with Aline
Care Options Rx
- Pharmaceuticals
Care Options Rx, a long-term care pharmacy provider, used Aline eMAR to manage medications securely. The eMAR platform's controlled substance management feature helped identify narcotic diversion at ...one of their communities. The system flagged discrepancies in narcotic counts during shift changes. Detailed reports allowed the community to pinpoint the time and staff member responsible for the diversion. Aline eMAR improved safety and security by eliminating inefficiencies and risks associated with paper charting.
Other Industry Case Studies and Success Stories with Aline
Atria Ridgefield
- Senior Living
Aline developed the Resident and Family App to help residents and families stay connected. Initially, it included care plans and community activities. When COVID-19 hit, Aline added features for symp...tom tracking and health updates. By April 2020, the app allowed families to track symptoms and receive health updates. It helped families stay informed and gave caregivers more time with residents. The app now serves as a communication tool for families, residents, and staff.
