Real-World Case Studies and Customer Success Stories with Aline

Aline helped Pegasus Senior Living transform CFO operations in senior housing. By using mobile care devices and assisted living software,... Pegasus tracked resident care tasks and staffing in real time. Task completion rates jumped from under 5% to over 60% in six to eight months. This led to a 20% rise in resident acuity and hundreds of thousands of dollars in monthly care revenue. Aline’s unified platform gave CFOs access to actionable data, improving care quality and ROI.
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Atria Kinghaven used Aline eMAR to manage medication for over 140 residents. Before, staff tracked medicine by hand, which took... hours and led to errors. With Aline eMAR, staff now get reminders for medication times and easy refill alerts. The system helps reduce mistakes, improves record-keeping, and saves hours each day. Staff say the platform makes their work faster and safer for residents.
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Heritage Senior Living used Aline CRM and Contact Center to handle a high volume of daily inquiries. The team needed... better data entry and reporting to meet industry benchmarks. Aline CRM captured all resident and prospect data, reducing staff workload. Integrations with referral sources and mass communication tools improved lead management. Heritage saw a 272% increase in inquiries, 79% more tours, and 18% more move-ins. The solution also led to faster response times and fewer lost leads.
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English Meadows moved from paper-based processes to Aline’s integrated senior living software. They replaced multiple standalone systems with a single... platform for CRM, contact center, eMAR, resident care, billing, and financials. The new system improved staff experience and enabled better tracking of key performance indicators. Seven out of nine properties now reach 90% occupancy. The billing coordinator saves two days each month processing payments. Staff adoption increased due to Aline’s easy-to-use interface.
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Aline helped Cypress Cove boost independent living occupancy to over 95% for the first time in six years. The team used... Aline’s CRM and Prospect-Centered Selling training to address sales process gaps and work through a backlog of 1,500 cold leads. Within six months, occupancy rose from 87-90% to 91-93%, peaking at 95% with 97% of units sold. The new approach also lowered marketing costs and improved conversion rates. Cypress Cove credits Aline’s hands-on support and industry expertise for these results.
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Holland Home used Roobrik to connect with hidden website visitors and improve lead quality. In the first year, they gained... over 150 qualified leads and four move-ins directly from Roobrik. Survey completion and conversion rates exceeded industry benchmarks. Roobrik helped the sales team understand prospects' needs before first contact. The solution also enabled a nurturing strategy for long-term prospects, building trust and engagement.
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Aline Contact Center helped Park Place Senior Living increase lead volume by 70%. Park Place faced missed follow-ups and inconsistent... inquiry handling due to lean staffing. The Aline Contact Center provided scalable support, real-time lead capture, and CRM integration. Response times improved, with 85% of inquiries answered within 14 minutes. The solution allowed Park Place to reduce paid campaign spending and focus on meaningful prospect engagement.
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Aline Menus by Grove helped Elderwood cut food costs by 12%, saving over $1 million in one year. Elderwood used the... platform to standardize menus and streamline ordering across all locations. This reduced food waste and improved inventory control. Staff spent less time on procurement, and residents enjoyed fresher, home-cooked meals. The solution led to higher resident satisfaction and fewer meal complaints.
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Aline CRM with MatrixCare integration helped CarDon & Associates fix referral tracking issues. Before, their old CRM counted one referral... multiple times, making conversion rates inaccurate. The new system links records across skilled nursing and residential care, giving real-time data and saving staff hours each month. Custom reports now show referral sources and campaign ROI, helping CarDon improve marketing and patient care. Staff can quickly see outcomes and address problems, leading to better training and more time for patients.
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Aline Menus by Grove helped Bickford Senior Living cut food waste and control costs across 55 communities. Before, each chef... made their own menu, causing inconsistency and high expenses. Aline Menus brought centralized menu planning and forecasting, while Aline Point-of-Sale enabled real-time order tracking. This reduced manual errors and improved compliance. Now, Bickford delivers consistent, high-quality dining and keeps food budgets on track.
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Atria Senior Living’s El Camino Gardens, led by Natasha Georges, won the Q Award for high-quality resident care. They used Aline... Quality, a mobile quality management solution, to conduct thorough assessments and ensure compliance with standards. Georges implemented action plans to address issues, focusing on critical factors like timely assessments. Weekly meetings and mock audits helped maintain compliance. The Q Award now helps them build trust with prospects and differentiate from competitors.
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Aline CRM With Prospect-Centered Selling helped St. Anne’s Terrace boost occupancy by 21% in just 18 months. The Atlanta senior... living community struggled with manual lead tracking and lacked specialized sales training after staff turnover. By adopting Aline CRM, they automated workflows, improved prospect engagement, and focused on empathy-driven sales. The new approach rebuilt their waitlist, exceeded census goals, and strengthened financial stability. St. Anne’s now stands out as a top choice for seniors seeking a welcoming home.
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Aline CRM and Market Insights helped Maplewood Senior Living improve sales and marketing efficiency. The team replaced a limited CRM... with Aline’s platform, gaining better data and automated workflows. Custom reports now track occupancy, digital engagement, and lead deactivation, leading to a 30% reduction in deactivation rates. Integration with Microsoft Outlook saves time and improves communication tracking. The sales team now focuses on high-impact activities, driving occupancy growth and accountability.
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Aline launched the Resident and Family App to help families and residents stay connected. When COVID-19 hit, Aline quickly added... health tracking and symptom updates to the app. Families could see temperature checks and get real-time health alerts. The app also shared updates on changing health regulations. This gave caregivers more time with residents and kept families informed. Atria Ridgefield families found the app reassuring during the pandemic.
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Aline Quality helped Atria El Camino Gardens win the Q Award for top service in senior living. The team used... Aline Quality for in-depth, unannounced quality assessments and compliance tracking. Automated corrective action plans and real-time reporting made it easier to address issues and maintain high standards. Weekly status meetings and mock audits with Aline Quality closed process gaps. The award now helps Atria build trust with families and stand out from competitors.
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Aline eMAR helped Care Options Rx, a long-term care pharmacy, manage medications securely across 14 senior living communities. The controlled substance... management feature flagged discrepancies in narcotics inventory, revealing a diversion issue. Detailed reporting enabled the team to track medication administration and identify the responsible staff member. The platform replaced paper charting, improving safety and security for residents. Care Options Rx recommends Aline eMAR for streamlining controlled substance tracking.
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