Real-World Case Studies and Customer Success Stories with Access eForms

Phreesia helped Winona Health collect more copays and balances. The health system used Phreesia to streamline eligibility checks and reduce... data-entry errors. Within six months, copay collections doubled. The no-show rate dropped to one-fourth when patients completed pre-visit registration. 89% of patients said they were satisfied with Phreesia. Winona Health also minimized vendor fees and gave patients better visibility into what they owed.
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Phreesia helped South County Orthopedic Specialists fix front-office bottlenecks. The group used Phreesia to streamline registration, insurance checks, and payments.... They eliminated over 90,000 sheets of paper with digital intake tools. Staff saved 1,500 hours, worth $33,000, by using self-service intake. Patient self check-in led to a 4.9x higher collections rate and a 4.5x lower no-show rate. 88% of patients said they were satisfied with Phreesia.
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Phreesia’s revenue cycle tools helped Roosevelt General Hospital and Clinics improve payment collections and save staff time. The hospital used... Phreesia with its MEDITECH Expanse EHR. 100% of insured patients had their eligibility and benefits checked automatically. Staff saved 2,500 hours. Payments collected via self-service check-in were 3.9 times higher than with staff check-in. 82% of patients used digital self-service check-in. 96% of patients were satisfied with their digital check-in experience.
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Phreesia helped Raleigh Medical Group streamline operations by consolidating multiple vendors into one platform. The group needed a scalable solution... as it grew and added new locations. Phreesia provided tools for intake, scheduling, payments, outreach, and clinical support. This reduced vendor costs and simplified staff training. Raleigh Medical Group now operates more efficiently with Phreesia as its single technology partner.
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Phreesia helped Pediatric Associates, Inc. cut 120,000 phone calls by using digital patient communication tools. The practice scheduled 4,500 flu... vaccines without any phone calls. They saw a 50% drop in phone calls at their largest location. This saved $221,000 in labor costs. The system automatically rebooked 1,500 no-shows and cancellations, bringing in $225,000 in revenue. Patients self-scheduled 12,000 appointments. The practice earned $100,000 in value-based care incentives.
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Phreesia helped Northside Hospital standardize workflows across hundreds of care settings. Northside used Phreesia to support its migration to Oracle... Health’s Millennium platform. The hospital went live with Phreesia at hundreds of clinics in just weeks. 19 full-time employees were reallocated to patient care by using self-service check-in. 93% of patients are satisfied with Phreesia. 90% of patients age 65 and older have a positive experience with the platform.
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Phreesia helped NorthShore Health Centers improve their payment collections. NorthShore struggled with slow, inefficient payment processes and high vendor costs.... They needed a better revenue cycle management solution. After using Phreesia, they collected 7 times more payments after visits. They eliminated paper statements and saved $150,000 in annual collection costs. Total payments collected reached $2.9 million in one year.
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Phreesia helped MyOBGYN in Las Vegas manage rapid growth and boost revenue. The practice used Phreesia’s smart scheduling to let... patients book visits anytime and fill open slots fast. This eliminated 2,800 phone calls and saved $8,000 in labor costs. MyOBGYN sent 7,900 messages through Phreesia, saving 154 staff hours. Patient satisfaction with Phreesia reached 96%. Care delivery sped up by 43 days with smart scheduling.
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Phreesia helped Metrolina Nephrology Associates modernize their referral management. The group managed over 4,000 referrals in four months, with 66%... scheduled. Patients referred via Phreesia had double the scheduling rate. Staff saved 10 minutes per referral. The average time to schedule a referred patient dropped to 6 days. Phreesia digitized 100% of uploaded faxed referrals.
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Phreesia’s smart-scheduling tool helped HeartPlace reduce no-shows and cancellations. HeartPlace used Phreesia to automatically fill 31% of last-minute cancellations. Over... 1,100 slots were filled without staff effort. Each provider filled more than 4 slots per month. HeartPlace avoided 36 days of wait time from February to May 2023. The tool uses text messages and rules-based workflows to match patients to open slots.
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Phreesia helped HealthLinc address social determinants of health (SDOH) at scale. HealthLinc used the Patient Activation Measure (PAM) to assess... patient activation and streamline SDOH workflows. The solution allowed HealthLinc to connect more patients with needed resources and better allocate staff. HealthLinc completed over 50 PAM assessments per month. 43% more patients received SDOH resources. 57% of patients were identified as having low activation.
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Phreesia’s Appointment Reminders helped Grady Memorial Hospital lower its no-show rate. The hospital had no-shows as high as 13%, much... higher than the regional average. Phreesia’s automated reminders reduced the no-show rate by 3.5% year-over-year. This led to 655 more appointments and $296,000 in extra revenue. Staff made 2,634 fewer phone calls. Now, 65% of appointments are confirmed, a feature not available with the previous vendor.
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