Bird Video Overview

Messagebird-video enables personal customer care through a digital experience. The customer-first video platform transforms physical business interactions.

Use Cases

Customers recommend Collaboration, Sales Call Management, Contact List Management, as the business use cases that they have been most satisfied with while using Bird Video.

Other use cases:

  • Customer Feedback Management
  • Attendee Engagement
  • Workflow Management
  • Content Sharing
  • Coaching
  • Document Sharing
  • Event Onboarding
See all use cases See less use cases

Business Priorities

Attract More Attendees and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bird Video.

Other priorities:

  • Scale Best Practices
  • Grow Business
  • Improve Event ROI
See all business priorities See less business priorities

Bird Video Use-Cases and Business Priorities: Customer Satisfaction Data

Bird Video works with different mediums / channels such as Video. Offline. and Phone Calls.

Bird Video's features include Personalization, Recording, Conversation Intelligence, etc. and Bird Video support capabilities include AI Powered, Phone Support, Chat Support, etc. also Bird Video analytics capabilities include Analytics, and Custom Reports.

Reviews

"There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix." - Jaap Dijkhuizen

Peer review evidence (same sources as the product rating summary)

"...We collaborate with 24sessions on our advisory services because it's really user-friendly, works in every browser and requires no downloads...." Testimonial by Robin van den Burg, Managing Director, Aegon Advisory
"...Automate reports with transcriptions, compliance tracking, and call analytics. ..." Video Scheduling
"Bird Email Design System helped Genesys do four times more email work in just 90 days. The team faced slow, manual email creation and branding issues. With Bird, over 110 marketers now build emails faster and keep branding consistent. The no-code editor and locked design elements cut QA time and errors. Genesys sped up automation and campaign exports, supporting 10+ languages and 100+ marketers. Bird’s features improved teamwork, translation, and quality checks." https://bird.com/en-us/customers/genesys

Bird Video, Demio, BigMarker Webinars, Livestorm Webinar, YouCanBook.me, etc., all belong to a category of solutions that help Webinar and Conferencing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bird Video

Top Industries

  • Marketing and Advertising
  • Education
  • Professional Training & Coaching

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Bird Video is popular in Marketing And Advertising, Education, and Professional Training & Coaching and is widely used by Small Business, Mid Market, and Enterprise.

Bird Video Customer wins, Customer success stories, Case studies

What solutions does Bird Video provide for Collaboration?

How does Bird Video address your Sales Call Management Challenges?

How does Bird Video facilitate Contact List Management?

What Are the key features of Bird Video for Customer Feedback Management?

How can Bird Video enhance your Attendee Engagement process?

11 buyers and buying teams have used Cuspera to assess how well Bird Video solved their Webinar and Conferencing needs. Cuspera uses 1364 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Webinar and Conferencing needs.

CUSTOMERS TESTIMONIALS
Bird Video testimonial

Jaap Dijkhuizen

Solutions Consultant

Genesys

There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix. Testimonial By Jaap Dijkhuizen
Bird Video testimonial

Loes Quinten

Manager Recruitment

PostNL

The application of 24sessions is very easy to work with. No downloads are needed for candidates. The implementation went fast and the 24sessions Customer Success team is very flexible. Candidate satisfaction scores of video-interviews are consistently high. Testimonial By Loes Quinten
Bird Video testimonial

Wilfried Poorthuis

Director

Spotta

The technology and expertise of 24sessions helped us digitize our recruitment process to find the thousands of millennials we recruit yearly. Testimonial By Wilfried Poorthuis
CUSTOMERS TESTIMONIALS
Bird Video testimonial

Jaap Dijkhuizen

Solutions Consultant

Genesys

There is a growing demand to provide customers with a more contextual and personal experience. The 24sessions integration provides a simple and highly scalable solution for our customers to add video calling to their omnichannel strategy mix. Testimonial By Jaap Dijkhuizen
Bird Video testimonial

Loes Quinten

Manager Recruitment

PostNL

The application of 24sessions is very easy to work with. No downloads are needed for candidates. The implementation went fast and the 24sessions Customer Success team is very flexible. Candidate satisfaction scores of video-interviews are consistently high. Testimonial By Loes Quinten
Bird Video testimonial

Wilfried Poorthuis

Director

Spotta

The technology and expertise of 24sessions helped us digitize our recruitment process to find the thousands of millennials we recruit yearly. Testimonial By Wilfried Poorthuis
 

Zillow - Real Estate - Large

Seattle, USA

Bird helped Zillow boost email open rates by 161%. Zillow faced low engagement and spam issues with its property alert emails. Bird provided dedicated IPs, automated warming, and AI-driven send times.... Advanced segmentation targeted users by property preferences and behavior. Inbox placement reached 99.7%, making email a top engagement channel for Zillow.

 

Yoco - Financial Services - Medium

Cape Town, South Africa

Bird helped Yoco automate 42% of customer inquiries using WhatsApp and live chat. Agents now handle 4-6 chats at once, improving efficiency. Customers can switch between chat and WhatsApp without los...ing context. Yoco sends proactive notifications to merchants, reducing frustration. The solution supports Yoco’s growth while keeping customer service personal and fast.

 

Urbanic - Apparel & Fashion - Medium

India

Urbanic used Bird's WhatsApp API to send real-time order notifications and automate customer communication. They achieved a 99% delivery rate for notifications and a 30% increase in positive customer... engagement. Urbanic reduced inbound support inquiries by 30% through proactive messaging. The team also launched NPS surveys on WhatsApp, raising survey response rates from 3% to 8%. Bird's platform helped Urbanic manage all channels in one console, improving customer experience and agent efficiency.

 

Traveloka - Travel & Tourism - Large

Jakarta, Indonesia

Bird helped Traveloka improve customer messaging by moving email and WhatsApp to a single platform. Traveloka used Bird’s tools to lower messaging costs and keep high deliverability rates. A custom b...ot built with Bird Flows sped up customer service and order creation. Users now get faster help through both the app and WhatsApp. Traveloka’s marketing and transactional emails reach more people, boosting ROI and customer satisfaction.

 

The Meat Club - Food & Beverages - Small

Singapore, Singapore

The Meat Club used Bird to boost customer reactivations by 500% through WhatsApp campaigns. They achieved an 80% response rate and increased pre-orders by 30%. Bird unified their communications, maki...ng it easy for a small team to manage customer engagement. Personalized WhatsApp messages helped reactivate paused subscriptions and drive holiday pre-orders. The Meat Club now delivers targeted, automated campaigns across multiple channels, improving customer experience and sales.

 

Syngenta - Agriculture - Very Large

Basel, Switzerland

Syngenta used Bird to boost engagement with millions of farmers. They saw a 35% increase in engagement via WhatsApp and SMS. The company moved 2.5 million farmers to their Cropwise Grower platform. C...ampaign relevance improved by 25% through better segmentation. Bird enabled Syngenta to send personalized, timely messages and track response rates. This helped Syngenta build stronger connections and support for farmers.

MessageBird Tutorial For The Beginners - How To Use MEssageBird

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Bird Video

What is Bird Video?

MessageBird Video Platform is built for personal, virtual customer interactions. One-click video chatting on any browser or device. The MessageBird Video platform is ISO 27001 certified, GDPR proof, PCI compliant, and regularly PEN-tested.

It creates video calls that comply with workflows, security requirements, and customer journeys. MessageBird Video is 100% configurable.

What is Bird Video used for?

Bird Video is a Webinar and Conferencing Software mainly used by its customers to Attract More Attendees and Enhance Customer Relationships by Collaboration, Sales Call Management and Contact List Management .

What are the top features of Bird Video?

Personalization, Recording and Conversation Intelligence are some of the top features of Bird Video.

Who uses Bird Video?

Bird Video is used by Marketing And Advertising, Education and Professional Training & Coaching among other industries.

What are Bird Video alternatives?

Demio, BigMarker Webinars, Livestorm Webinar and YouCanBook.Me are popular alternatives for Bird Video.

Where is Bird Video located?

Bird Video is headquartered at Amsterdam, North Holland.
lightning

Peers used Bird Video for collaboration and sales call management

Bird Video Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.43/5

Read Reviews (46)
Analytics

4.20/5

Read Reviews (74)
Custom Reports

4.19/5

Read Reviews (87)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.43/5

Read Reviews (46)
Analytics

4.20/5

Read Reviews (74)
Custom Reports

4.19/5

Read Reviews (87)

Software Failure Risk Guidance

?

for Bird Video

Overall Risk Meter

Low Medium High

Top Failure Risks for Bird Video

Bird B.V. News

Product

WhatsApp events now deliver as webhooks — Bird

Bird has enhanced its platform by enabling WhatsApp lifecycle events to be delivered as webhooks, improving event notification management. Additionally, inbound email messages now include an authentication field for sender verification, enhancing email security. These updates streamline communication processes and ensure more reliable data delivery.

Product

WhatsApp Metrics dashboard launches — Bird

Bird has launched the WhatsApp Metrics dashboard, offering an aggregate view of messaging performance. It includes delivery rates, failure rates, and cost analysis over various timeframes. The dashboard provides detailed insights into delivery trends, failure causes, and latency metrics, enhancing communication analytics for WhatsApp users.

M&A

Bird boosts its stake to 5.39% as CM.com rejects 165.8M 'unsolicited ...

Bird increased its stake in CM.com to 5.39% after offering 5.16 per share in an all-cash bid, valuing CM.com at 165.8M. CM.com's board rejected the bid, citing insufficient long-term value. Despite the rejection, Bird continues to hold a significant share, reflecting its interest in CM.com's technology platform.

Bird B.V. Profile

Company Name

Bird B.V.

Company Website

https://bird.com/en-us/

HQ Location

Amsterdam, North Holland

Employees

251-500

Social

Financials

SERIES C