Real-World Case Studies and Customer Success Stories with 247.ai

[24]7 Managed Customer Engagement (MCE) helped a US warehouse club operator transform customer experience. The solution automated customer journeys and... increased digital channel deflection. The company used high quality voice support and self-service tools. This improved contact center management and operations. The retailer achieved better customer engagement with [24]7.ai's omnichannel CX platform.
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[24]7. ai’s Managed Customer Engagement solution helped a US warehouse club operator automate contact center operations. The retailer, with 5.5...million members, used AI-driven tools to improve customer service and deflect calls to digital channels. The solution led to a 22% cost savings, a 32% containment rate, and an 84% customer satisfaction score. Average handling time dropped from 13.4 to 9.6 minutes. The club operator saw higher efficiency and happier customers.
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[24]7 Answers helped university students resolve 6,000 queries each month. The solution used natural language understanding and a comprehensive FAQ... database. This reduced phone calls and emails. Students found answers faster. The education sector benefited from improved self-service and time savings.
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[24]7 Answers helped a 145-year-old university automate its FAQ process. The university used this natural language understanding tool to create... a digital self-serve system. This solution resolved 60% of customer queries. Containment improved by 93.5%. Customer satisfaction (CSAT) increased by 63%. The university improved its customer experience with AI-powered automation.
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[24]7 Engagement Cloud helped a global hospitality company get more direct bookings. The company improved its service and saw greater... containment. The solution used proactive digital assistance for better customer engagement. The platform supports omnichannel customer experience and digital transformation. The company now delivers better service and drives more bookings online.
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[24]7. ai’s natural language IVR helped a leading U.S. insurer automate 25% of customer inquiries. The solution enabled customers to...file claims, check deductibles, and view policy details using speech-enabled journeys. Visual IVR let customers complete tasks like claims submission on their smartphones. The insurer reduced agent workload and improved contact center efficiency. Claims processing became faster, and agents now focus on complex, high-value tasks.
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