Comparison Summary
Introducing zoovu and 3CLogic
zoovu, and 3CLogic belong to a category of solutions that help Sales Enablement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
zoovu covers Engagement Management, Conversion Management with Review Sites, Digital Marketing with Omnichannel, Channel Marketing with Channel Partners, etc.
3CLogic focuses on Helpdesk Management with Phone Calls, Lead Analytics with Review Sites, Sales Call Management with Phone Calls, Social Media Management, etc.
"We work with numerous leading global brands, and it’s clear there is a growing demanding for the most innovative front-end solutions for conversion optimization in all industries. The implementation of a conversational search solution with digital a...ssistants offers enormous potential. Zoovu enables us to provide innovative concepts quickly, effectively, and successfully. " - Stefan Herold
"As an MSP looking for a replacement for our current Call Center application, we selected and implemented 3CLogic for a client engagement based on its ability to integrate with ServiceNow and queue calls, chat, and email in an integrated client. We h...ave been encouraged by the results. Implementation and management of IVRs is significantly less complicated than other products we have worked with, and the configuration of the softphone client is intuitive and straightforward. The ability to link calls to ServiceNow tickets and ticket history is invaluable for our technicians. The reporting is more flexible than other products we have worked with, although field mapping documentation was not as comprehensive as we would have hoped. Our specific needs regarding multi-level SLA and KPI thresholds were not met out of the box, but the 3CLogic staff were able to make this available to us. Also, while we would prefer more flexibility in access control to subsections of a queue structure, this can be mitigated by a slightly more complex queue structure. We are currently within 90 days of our implementation with this client, and the integration and ease of management have made 3CLogic an asset to our Call Center operation. " - Jessica Engman
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About
zoovu - AI Digital Assistants for Conversational Marketing
3CLogic | Cloud Technology for Your Call Center Enterprise
Financials
SERIES B
SERIES B
Business Need
Total Processes
(we found evidences for)
35
23
Total Goals
(we found evidences for)
13
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Enter new markets internationally or locally
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Improve ROI
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Build brand awareness
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Increase customer life time value
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Improve brand engagement
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Scale best practices
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Improve internal communications
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Improve digital and social presence
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Launch new products
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Establish thought leadership
- See 10 more
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Increase sales & revenue
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Improve digital and social presence
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Improve ROI
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Acquire customers
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Top Channels
Channels Used
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phone calls
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e-mail
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review sites
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Amazon
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print media
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magazine
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chat
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website
- See 5 more
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phone calls
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e-mail
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review sites
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Amazon
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print media
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magazine
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chat
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website
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
