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Compare Zoho Survey vs Alchemer Enterprise Feedback Management Platform

Comparison Summary

This comparison report of Zoho Survey vs. Alchemer Enterprise Feedback Management Platform is based on a specific set of business needs and context. The comparison uses 11024 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho Survey and Alchemer Enterprise Feedback Management Platform

Zoho Survey, Alchemer Enterprise Feedback Management Platform, SurveyLegend, SmartSurvey, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho Survey covers Collecting Feedback, Engaging Conversational Surveys, Communication Management with E-Mail, Social Media Management with Social Media, etc.

Alchemer Enterprise Feedback Management Platform focuses on Collecting Feedback, Engaging Conversational Surveys, Market Research, Helpdesk Management, etc.

"ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! " - Dr. Gregory Brock

"We love the crosstab reporting feature. It’s valuable to share with the club how their different member segments feel, and how attitudes differ across age groups, genders, and member categories. " - Ben Hopkinson

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho Survey

Focus area

Software Failure Risk

  • low

logo Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than Zoho Survey for

Software Failure Risk

  • low

About

Survey Software to experience the craft of survey creation.

Online Survey Software that helps you transform to a truly customer-centric organization

Age

1996

2006

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

59

71

Total Goals
(we found evidences for)

11

16

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


communication management

sending & publishing communications


social media management

social media analytics

scheduling post to social media

engaging on social media

managing social media account





sales document management

proposal & quote management

contract management


sales review & feedback


content management


training & onboarding


products & pricelist management


campaign management

campaign analytics

campaign monitoring



knowledge management


personalized marketing


helpdesk management


workflow management


rating and review management




contact list management

creating contact list


sales call management


relationship management






customer case management


generation of new leads


social media marketing


competitive intelligence


loyalty management

identify target customers


performance management




lead qualification: technographic


lead qualification: demographic


lead qualification

lead qualification: technographic

lead qualification: demographic



segmentation and targeting




create learning path


courses & assessment

create learning path


community marketing


lifetime value management


business development


community building


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Improve digital and social presence

  • Manage risk

  • See 8 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Establish thought leadership

  • Build brand awareness

  • Scale best practices

  • Grow market share

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Manage risk

  • See 13 more

Top Channels

Channels Used

  • e-mail

  • website

  • social media

  • offline

  • text SMS

  • phone calls

  • promotions

  • video

  • chat

  • user generated content

  • blogs

  • games

  • mobile

  • Slack

  • events

  • trade shows

  • causes and charity

  • point of sale

  • on premises

  • LinkedIn

  • Facebook

  • See 18 more
  • e-mail

  • website

  • social media

  • offline

  • text SMS

  • phone calls

  • promotions

  • video

  • chat

  • user generated content

  • blogs

  • games

  • mobile

  • Slack

  • events

  • trade shows

  • causes and charity

  • point of sale

  • on premises

  • LinkedIn

  • Facebook

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting