Comparison Summary
This comparison report of Vtiger One vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 5998 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Vtiger One and Zendesk Sunshine
Vtiger One, Zendesk Sunshine, Vtiger Sales CRM, Apptivo, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Vtiger One covers Opportunity Management, Campaign Management with E-Mail, Collaboration, Sales Document Management with E-Mail, etc.
Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.
"Our Consumer Health Index – by using speech analytics categories – can tell you the percentage of times a customer is dissatisfied or confused, how many data processing errors they’re telling us we have, and how much effort they’ve had to go through... for issue resolution. " - Alex Richwagen
"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience. " - John Wie
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About
The real all-in-one CRM that makes working between apps easy
Develop custom experiences with the Zendesk Platform | Zendesk Sunshine
Age
2003
2007
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
51
29
Total Goals
(we found evidences for)
10
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve brand engagement
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Enter new markets internationally or locally
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Improve internal communications
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Improve ROI
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Grow market share
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Improve efficiency
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Improve digital and social presence
- See 7 more
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Enhance customer relationships
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Launch new products
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Acquire customers
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Improve visibility
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Improve internal communications
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Enter new markets internationally or locally
- See 3 more
Top Channels
Channels Used
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phone calls
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review sites
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Amazon
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website
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omnichannel
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e-mail
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offline
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trade shows
- See 5 more
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phone calls
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review sites
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Amazon
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website
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omnichannel
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e-mail
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offline
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trade shows
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
