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UVdesk vs DeskXpand: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for UVdesk medium Failure Risk for DeskXpand medium
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Comparison Summary

This comparison report of UVdesk vs. DeskXpand is based on a specific set of business needs and context. The comparison uses 1193 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UVdesk and DeskXpand

UVdesk, DeskXpand, Mojo Helpdesk, HaloITSM, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UVdesk covers Helpdesk Management, Workflow Management with E-Mail, Engagement Management with E-Mail, Social Media Management, etc.

DeskXpand focuses on Helpdesk Management, Customer Feedback Management, Knowledge Management with Website, Collaboration, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UVdesk

Focus area

Software Failure Risk

  • medium

logo DeskXpand

Focus area

Software Failure Risk

  • medium

About

Helpdesk System - uvdesk.com

Helpdesk management software is just the perfect ticketing tool

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

27

21

Total Goals
(we found evidences for)

6

5

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (224)

Read Reviews (78)

workflow management

Read Reviews (18)

Read Reviews (10)

engagement management

Read Reviews (16)

Read Reviews (6)

engaging and following up

Read Reviews (12)

Read Reviews (2)

social media management

Read Reviews (7)

Read Reviews (4)

social media analytics

Read Reviews (7)

Read Reviews (4)

knowledge management

Read Reviews (5)

Read Reviews (16)

customer feedback management

Read Reviews (5)

Read Reviews (19)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (9)

communication management

Read Reviews (4)

Read Reviews (3)

sending & publishing communications

Read Reviews (3)

Read Reviews (2)

rating and review management

Read Reviews (3)

Read Reviews (3)

training & onboarding

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

discount management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (0)

Read Reviews (3)

touchpoint management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve efficiency

  • Improve internal communications

  • See 3 more

  • Acquire customers

  • Enhance customer relationships

  • Build brand awareness

  • Improve visibility

  • Improve digital and social presence

  • See 2 more

Top Channels

Channels Used

  • website

  • e-mail

  • omnichannel

  • phone calls

  • offline

  • point of sale

  • See 3 more

  • website

  • e-mail

  • omnichannel

  • phone calls

  • offline

  • point of sale

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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No Data

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting