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User.com vs Freshmarketer: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of User.com vs. Freshmarketer is based on a specific set of business needs and context. The comparison uses 1326 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing User.com and Freshmarketer

User.com, Freshmarketer, Dailystory Marketing Suite, Makesbridge, etc., belong to a category of solutions that help Marketing Automation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

User.com covers Engagement Management with Chat, Communication Management with E-Mail, Training & Onboarding with E-Mail, Social Media Management with E-Mail, etc.

Freshmarketer focuses on Engagement Management with Website, Funnel Analysis with Website, Campaign Management with Website, Digital Marketing with Website, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo User.com

Focus area

User.com is better than Freshmarketer for

Software Failure Risk

  • medium

logo Freshmarketer

Focus area

Freshmarketer is better than User.com for

Software Failure Risk

  • medium

About

User.com | Marketing & Sales Automation Software

Marketing Automation with personalized messaging to convert more leads

Age

2010

Financials

SERIES B

SERIES H

Business Need

Total Processes
(we found evidences for)

54

44

Total Goals
(we found evidences for)

8

7

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding


social media management

social media analytics

engaging on social media

scheduling post to social media


campaign management

campaign analytics


helpdesk management


content management

content publishing


generation of new leads


contact list management


workflow management






knowledge management



promotion management


sales document management

proposal & quote management


products & pricelist management



conversion management


customer feedback management

measuring net promoter score


loyalty management

identify target customers


lead qualification





Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Grow market share

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Increase customer life time value

  • Improve internal communications

  • See 5 more
  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Improve ROI

  • Improve consistency

  • Improve efficiency

  • See 4 more

Top Channels

Channels Used

  • website

  • e-mail

  • phone calls

  • social media

  • Twitter

  • LinkedIn

  • Facebook

  • omnichannel

  • See 5 more
  • website

  • e-mail

  • phone calls

  • social media

  • Twitter

  • LinkedIn

  • Facebook

  • omnichannel

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting