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Twilio Flex vs Aircall.io: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Twilio Flex vs. Aircall.io is based on a specific set of business needs and context. The comparison uses 5542 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Twilio Flex and Aircall.io

Twilio Flex, Aircall.io, Freshdesk Contact Center, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Twilio Flex covers Communication Management with Phone Calls, Engagement Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.

Aircall.io focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Twilio Flex

Focus area

Software Failure Risk

  • medium

logo Aircall.io

Focus area

Aircall.io is better than Twilio Flex for

Software Failure Risk

  • low

About

Twilio - Communication APIs for SMS, Voice, Video and Authentication

Aircall | Cloud Call Center Software & Business Phone System

Age

2008

Financials

IPO

SERIES B

Business Need

Total Processes
(we found evidences for)

56

79

Total Goals
(we found evidences for)

9

15

Top Processes

Evidences indicate better relative satisfaction


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


sales call management



social media management

social media analytics


contact list management

creating contact list


content management

content publishing


workflow management


training & onboarding


conference call management



customer feedback management

measuring net promoter score

measuring customer satisfaction


products & pricelist management


sales document management

proposal & quote management




relationship management



performance management


knowledge management



sales review & feedback



rating and review management


generation of new leads


lifetime value management


customer case management


lead qualification

lead qualification: technographic


competitive intelligence


business development


international marketing


touchpoint management





conversion management


social media marketing


revenue cycle management


campaign management


compliance & governance


account management





Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • Launch new products

  • Scale best practices

  • Grow market share

  • Improve digital and social presence

  • See 6 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve efficiency

  • Enter new markets internationally or locally

  • Scale best practices

  • Build brand awareness

  • Improve visibility

  • Grow market share

  • Launch new products

  • Improve ROI

  • Improve internal communications

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve consistency

  • See 12 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • offline

  • e-mail

  • chat

  • user generated content

  • blogs

  • events

  • trade shows

  • website

  • mobile app

  • point of sale

  • video

  • omnichannel

  • Slack

  • social media

  • text SMS

  • on premises

  • promotions

  • Twitter

  • mass media

  • television

  • Skype

  • print media

  • magazine

  • movies

  • display advertisement

  • LinkedIn

  • causes and charity

  • See 26 more
  • phone calls

  • mobile

  • offline

  • e-mail

  • chat

  • user generated content

  • blogs

  • events

  • trade shows

  • website

  • mobile app

  • point of sale

  • video

  • omnichannel

  • Slack

  • social media

  • text SMS

  • on premises

  • promotions

  • Twitter

  • mass media

  • television

  • Skype

  • print media

  • magazine

  • movies

  • display advertisement

  • LinkedIn

  • causes and charity

  • See 26 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting