Comparison Summary
This comparison report of TTEC vs. Sinch Engage (formerly MessengerPeople) is based on a specific set of business needs and context. The comparison uses 901 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing TTEC and Sinch Engage (formerly MessengerPeople)
TTEC, and Sinch Engage (formerly MessengerPeople) belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
TTEC covers Engagement Management, Lead Qualification, Lifetime Value Management, Loyalty Management, etc.
Sinch Engage (formerly MessengerPeople) focuses on Communication Management with Chat, Engagement Management with Chat, Helpdesk Management with Phone Calls, Customer Feedback Management with Offline, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
TTEC: Worldwide digital leader in CX
Platform for SMS & WhatsApp — made for conversion
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
50
22
Total Goals
(we found evidences for)
12
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Manage risk
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Establish thought leadership
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Improve ROI
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Grow market share
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Improve efficiency
- See 9 more
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Enhance customer relationships
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Scale best practices
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Improve ROI
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Acquire customers
- See 1 more
Top Channels
Channels Used
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chat
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social media
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Facebook
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phone calls
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Whatsapp
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offline
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point of sale
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website
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user generated content
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blogs
- See 7 more
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chat
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social media
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Facebook
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phone calls
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Whatsapp
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offline
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point of sale
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website
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user generated content
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blogs
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
