Overview: Threads and Glance Guided CX as Collaboration and Productivity Category solutions.
Both Threads and Glance Visual Engagement Platform offer collaboration and productivity solutions aimed at enhancing customer relationships and improving business efficiency. Threads excels in call management and transcription, offering a wide array of AI-powered features, whereas Glance focuses on engagement management with robust reporting tools and 24/7 support. Both products serve diverse industries but cater to different operational needs and preferences for communication channels.
Threads: Threads intelligent message hub is a shared inbox software for teams, consolidating contacts, emails, and phone calls. It offers an intuitive interface for streamlined communication management.
Glance Guided CX: Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.
Threads and Glance Guided CX: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Threads enhances sales operations with features like sales call management, transcription, and recording, meeting the demands of sales teams through structured communication management. read more →
Glance Visual Engagement Platform empowers businesses with engagement management and follow-up tools, helping customer service teams efficiently manage interactions. read more →
Business Goals
Threads aims to enhance customer relationships and support sales growth, aligning perfectly with businesses aiming to boost efficiency, visibility, and ROI. read more →
Glance Visual Engagement Platform focuses on improving ROI and customer lifetime value, facilitating strategic growth and customer retention. read more →
Core Features
Threads stands out with its AI-powered analytics, integration capabilities, extensive data import/export functions, and strong security, addressing complex data management needs. read more →
Glance Visual Engagement Platform excels with robust reporting and data export capabilities, prioritizing ease of migration and stringent security measures. read more →
Vendor Support
Threads provides versatile support options, including phone, email, and 24/7 assistance, prioritizing customer accessibility and aid during operations. read more →
Glance Visual Engagement Platform emphasizes continuous support with robust 24/7 service, complemented by phone and chat options, ensuring users find assistance at any time. read more →
Segments and Industries
Threads is used across various undefined customer segments and industries, reflecting a wide applicability for businesses seeking comprehensive communication solutions. read more →
Glance Visual Engagement Platform is versatile in its deployment across sectors, suiting undefined segments with its engagement-focused features. read more →
Operational Alignment
Threads fits seamlessly into operations where sales call management is vital, offering extensive communication channels like phone and email. read more →
Glance Visual Engagement Platform integrates smoothly into environments prioritizing engagement, utilizing multiple channels such as mobile and user-generated content. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for Threads and Glance Guided CX
How efficiently Does Threads and Glance Guided CX manage your Collaboration?
What benefits does Threads and Glance Guided CX offer for Contact List Management?
Glance Guided CX in Action: Unique Use Cases
What solutions does Glance Guided CX provide for Engagement Management?
How does Glance Guided CX address your Customer Feedback Management Challenges?
How can Glance Guided CX enhance your Helpdesk Management process?
News
Latest Threads News
Threads call transcription presentation from AstriCon24
In February this year, Thomas Michel our CTO, gave a presentation at the AstriCon24 conference in Florida, on integrating Threads call transcription into the FreePBX open source Private Branch Exchange. Although Threads was originally designed to work with any PBX, we have had significant demand to integrate it tightly with FreePBX which is at the…
The post Threads call transcription presentation from AstriCon24 appeared first on Threads.
Latest Glance Guided CX News
Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource - Morningstar
Glance Cobrowse for Microsoft Dynamics 365 Contact Center is now available in Microsoft AppSource. This integration enables contact center agents to visually engage with customers in real time, enhancing digital customer experience within the Dynamics 365 platform. The solution streamlines support workflows and improves customer satisfaction by allowing seamless cobrowsing directly from the Microsoft environment.
