Threads Overview

Threads Intelligent Message Hub centralizes team communications by integrating contacts, emails, and phone calls into a single, intuitive interface. This shared inbox software enhances team collaboration by providing a unified platform for managing interactions, ensuring that all team members have access to the same information. The system's design simplifies communication management, reducing the need for multiple tools and improving workflow efficiency. Businesses can benefit from streamlined communication processes, which can lead to improved response times and better customer service. Threads offers a practical solution for teams looking to consolidate their communication channels into one accessible hub.

Use Cases

Customers recommend Call Transcription, Call Recording, Contract Management, as the business use cases that they have been most satisfied with while using Threads.

Other use cases:

  • Contact List Management
  • Collaboration
  • Call Analytics
  • Call Searching
  • Tracking & Monitoring Communications
  • Training & Onboarding
  • Helpdesk Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Threads.

Other priorities:

  • Improve Efficiency
  • Improve ROI
  • Increase Sales & Revenue
  • Improve Visibility
  • Improve Internal Communications
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Threads Use-Cases and Business Priorities: Customer Satisfaction Data

Threads works with different mediums / channels such as Phone Calls. Text SMS. and E-Mail.

Threads's features include Voice Transcription, Recording, Personalization, etc. and Threads support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Threads analytics capabilities include Analytics, and Custom Reports.

Threads, Miro, Simpplr, Talkspirit, Troop Messenger, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Threads intelligent message hub is a shared inbox software for teams, consolidating contacts, emails, and phone calls. It offers an intuitive interface for streamlined communication management.

Comprehensive Insights on Threads Use Cases

What solutions does Threads provide for Call Transcription?

How does Threads facilitate Contract Management?

How does Threads facilitate Contact List Management?

What Are the key features of Threads for Collaboration?

18+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Threads solved their Collaboration and Productivity needs. Cuspera uses 798 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Case Studies

Legal Services

CASE STUDY Winston Solicitors

Winston Solicitors improved call capture and search with Threads, enhancing client service and operational efficiency.

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Legal Services

CASE STUDY Winston Solicitors

Winston Solicitors improved call capture and search with Threads, enhancing client service and operational efficiency.

Read more →
Legal Services

CASE STUDY Winston Solicitors

Winston Solicitors wanted a better way to capture and search telephone calls. They chose Threads Intelligent Message Hub to record and transcribe calls. The system provides accurate transcripts and A...I-generated summaries. This improved efficiency and accuracy for the team. Staff no longer need to take detailed notes or double up on calls. The firm now has a strong audit trail and better risk management.

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Legal Services

CASE STUDY Winston Solicitors

Winston Solicitors wanted a better way to capture and search telephone calls. They chose Threads Intelligent Message Hub to record and transcribe calls. The system provides accurate transcripts and a...udio files for each call. This made it easier for lawyers to keep client records and improved efficiency. Staff no longer need to take detailed notes or double up on calls. The firm also benefits from better risk management with searchable call records.

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Consumer Goods

CASE STUDY Jowissa

Jowissa is a Swiss watch company. They needed a better way to track all their communications with customers and suppliers. Their old system was hard to use and did not track everything. They switched... to HubSpot and added Threads Software to sync all conversations automatically. Now, they can easily find and contact people, saving time and bringing in more business. The team is happy with the new system and plans to add more features soon.

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Consumer Goods

CASE STUDY Jowissa

Jowissa, a Swiss watchmaker, improved their operations using Threads, enhancing communication and efficiency.

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Frequently Asked Questions(FAQ)

for Threads

What is Threads?

Threads is a business communication software that captures, transcribes, and organizes all of a company's emails and phone calls into one easily searchable platform. It aggregates all business communications into one highly intuitive dashboard. It helps to increase productivity, save time, and avoid those detrimental mistakes.

It allows an organisation to store, search and share all its digital messages, emails and phone calls to improve collaboration and productivity and to extract otherwise hidden information. It efficiently communicates with the team and customers, sharing real-time data and relevant information from previous data.

It eliminates the time-consuming process of trying to pull past data from the depths of your inbox. Threads certifies the accuracy of data, even during changes in staff. Information readily available right at fingertips from intelligent search functions to phone call transcription and HubSpot integration.

What is Threads used for?

Threads is a Collaboration and Productivity Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Call Transcription, Call Recording and Contract Management .

What are the top features of Threads?

Voice transcription, Recording and Personalization are some of the top features of Threads.

What are Threads alternatives?

Miro, Simpplr, Talkspirit and Troop Messenger are popular alternatives for Threads.

Where is Threads located?

Threads is headquartered at 5 Surbiton Hill Road, London, England KT6 4, GB.
lightning

Peers used Threads for call transcription and call recording

Threads Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.53/5 ★

Read Reviews (85)
Analytics

4.77/5 ★

Read Reviews (44)
Custom Reports

4.42/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.53/5 ★

Read Reviews (85)
Analytics

4.77/5 ★

Read Reviews (44)
Custom Reports

4.42/5 ★

Read Reviews (25)

Software Failure Risk Guidance

?

for Threads

Overall Risk Meter

Low Medium High

Top Failure Risks for Threads

Threads Software Limited News

Threads call transcription presentation from AstriCon24

In February this year, Thomas Michel our CTO, gave a presentation at the AstriCon24 conference in Florida, on integrating Threads call transcription into the FreePBX open source Private Branch Exchange. Although Threads was originally designed to work with any PBX, we have had significant demand to integrate it tightly with FreePBX which is at the…

The post Threads call transcription presentation from AstriCon24 appeared first on Threads.

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Meta’s bully tactics attempt to remove Threads Software Limited trademark protections

Our latest update on the bullying tactics from Meta, aimed at revoking the Threads's company's trademark protection. Dr John Yardley condemns Meta's actions as an attempt to force Threads out of business with its spurious attempts at challenging Threads' long standing UK trademark protection.

The post Meta’s bully tactics attempt to remove Threads Software Limited trademark protections appeared first on Threads.

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Find out about Threads Call Transcription

Hear all about Threads Call Transcription at Astricon 2024 or join the pre-conference webinar.

The post Find out about Threads Call Transcription appeared first on Threads.

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Case Study: Winston Solicitors turn to Threads Intelligent Message Hub

PDF version of this case study available here. When Leeds law firm Winston Solicitors were looking for a straightforward way to capture and search telephone calls it turned to Threads and its Intelligent Message Hub. Established in 2002, Winston Solicitors has built a strong reputation acting for individuals and businesses on a range of legal…

The post Case Study: Winston Solicitors turn to Threads Intelligent Message Hub appeared first on Threads.

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Threads Software Limited Profile

Company Name

Threads Software Limited

Company Website

https://threads.cloud/

HQ Location

5 Surbiton Hill Road, London, England KT6 4, GB

Employees

NA

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Financials

NA