Comparison Summary
This comparison report of Sinch Engage (formerly MessengerPeople) vs. Lumoa is based on a specific set of business needs and context. The comparison uses 875 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Sinch Engage (formerly MessengerPeople) and Lumoa
Sinch Engage (formerly MessengerPeople), and Lumoa belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Sinch Engage (formerly MessengerPeople) covers Communication Management with Chat, Engagement Management with Chat, Helpdesk Management with Phone Calls, Customer Feedback Management with Offline, etc.
Lumoa focuses on Customer Feedback Management with Promotions, Workflow Management, Engagement Management with Website, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Sinch Engage (formerly MessengerPeople)
Focus area
Sinch Engage (formerly MessengerPeople) is better than Lumoa for
Software Failure Risk
Lumoa
Focus area
Lumoa is better than Sinch Engage (formerly MessengerPeople) for
Software Failure Risk
About
Platform for SMS & WhatsApp — made for conversion
Make Customer Feedback Actionable - Lumoa Net Promoter ...
Financials
IPO
SEED
Business Need
Total Processes
(we found evidences for)
22
27
Total Goals
(we found evidences for)
4
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Improve ROI
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Acquire customers
- See 1 more
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve efficiency
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Increase sales & revenue
- See 2 more
Top Channels
Channels Used
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promotions
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phone calls
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e-mail
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social media
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chat
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website
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offline
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review sites
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Amazon
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newsletter
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on premises
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user generated content
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blogs
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point of sale
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mobile
- See 12 more
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promotions
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phone calls
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e-mail
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social media
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chat
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website
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offline
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review sites
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Amazon
-
newsletter
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on premises
-
user generated content
-
blogs
-
point of sale
-
mobile
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
