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Compare Siebel CRM vs Commence

Failure Risk Guidance Security Report ?

Failure Risk for Siebel CRM low Failure Risk for Commence low
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Comparison Summary

For Siebel CRM vs Commence comparison, Our AI algorithm looked at 3342 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Siebel CRM and Commence to solve their respective business needs.

Pros and cons of Siebel CRM and Commence

Siebel CRM is more suited to businesses that require Engagement Management with Omnichannel and Helpdesk Management with Phone Calls where as Commence is focused towards Generation Of New Leads with E-Mail and Contact List Management .

Both Siebel CRM and Commence are CRM software, peers recommend Siebel CRM for collaboration where as Commence is more known for social media analytics and social media management .

logo Siebel CRM

Focus area

Siebel CRM is better than Commence for

Software Failure Risk

  • low

logo Commence

Focus area

Commence is better than Siebel CRM for

Software Failure Risk

  • low

About

Siebel CRM - Digital Transformation

Customer Relationship Management (CRM) Software

Age

1977

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

65

69

Total Goals
(we found evidences for)

14

15

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (74)

Read Reviews (31)

engaging and following up

Read Reviews (44)

Read Reviews (9)

helpdesk management

Read Reviews (36)

Read Reviews (16)

sales document management

Read Reviews (29)

Read Reviews (17)

proposal & quote management

Read Reviews (14)

Read Reviews (12)

contract management

Read Reviews (12)

Read Reviews (4)

digital signature

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (24)

Read Reviews (11)

campaign management

Read Reviews (23)

Read Reviews (42)

campaign analytics

Read Reviews (2)

Read Reviews (3)

collaboration

Read Reviews (22)

Read Reviews (0)

contact list management

Read Reviews (21)

Read Reviews (42)

relationship management

Read Reviews (17)

Read Reviews (17)

loyalty management

Read Reviews (17)

Read Reviews (8)

customise loyalty program

Read Reviews (5)

Read Reviews (4)

identify target customers

Read Reviews (1)

Read Reviews (3)

communication management

Read Reviews (12)

Read Reviews (7)

sending & publishing communications

Read Reviews (9)

Read Reviews (3)

social media management

Read Reviews (11)

Read Reviews (29)

social media analytics

Read Reviews (8)

Read Reviews (29)

generation of new leads

Read Reviews (10)

Read Reviews (43)

products & pricelist management

Read Reviews (10)

Read Reviews (7)

customer case management

Read Reviews (8)

Read Reviews (2)

competitive intelligence

Read Reviews (7)

Read Reviews (3)

training & onboarding

Read Reviews (7)

Read Reviews (3)

pipeline management

Read Reviews (5)

Read Reviews (6)

lifetime value management

Read Reviews (5)

Read Reviews (3)

sales call management

Read Reviews (5)

Read Reviews (5)

meeting management

Read Reviews (1)

Read Reviews (2)

opportunity management

Read Reviews (4)

Read Reviews (28)

customer feedback management

Read Reviews (3)

Read Reviews (8)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (7)

touchpoint management

Read Reviews (2)

Read Reviews (0)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

conference call management

Read Reviews (2)

Read Reviews (0)

account management

Read Reviews (2)

Read Reviews (2)

performance management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (3)

business development

Read Reviews (1)

Read Reviews (2)

calendar management

Read Reviews (1)

Read Reviews (4)

knowledge management

Read Reviews (0)

Read Reviews (8)

lead qualification

Read Reviews (0)

Read Reviews (8)

segmentation and targeting

Read Reviews (0)

Read Reviews (6)

personalized marketing

Read Reviews (0)

Read Reviews (2)

follower management

Read Reviews (0)

Read Reviews (2)

social media marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Improve efficiency

  • Grow market share

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Launch new products

  • Increase customer life time value

  • Improve internal communications

  • Improve digital and social presence

  • See 11 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Build brand awareness

  • Improve brand engagement

  • Improve ROI

  • Improve consistency

  • Grow market share

  • Increase customer life time value

  • Enter new markets internationally or locally

  • See 12 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • social media

  • offline

  • point of sale

  • website

  • user generated content

  • blogs

  • See 5 more

  • phone calls

  • e-mail

  • social media

  • offline

  • point of sale

  • website

  • user generated content

  • blogs

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

{{{rsh_C_1}}}

low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting