Comparison Summary
This comparison report of Salesforce Service Cloud vs. OTRS is based on a specific set of business needs and context. The comparison uses 12127 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Service Cloud and OTRS
Salesforce Service Cloud, OTRS, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Service Cloud covers Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.
OTRS focuses on Helpdesk Management, Knowledge Management, Workflow Management, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Service Cloud
Focus area
Salesforce Service Cloud is better than OTRS for
Software Failure Risk
About
Service Cloud: Customer Support & Call Centre Software
Ticket System and Helpdesk Software | OTRS
Age
1999
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
109
39
Total Goals
(we found evidences for)
18
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve stakeholder relations
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Improve ROI
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Scale best practices
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Launch new products
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Shorten ramp up time
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Improve visibility
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Enter new markets internationally or locally
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Grow market share
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Increase average basket value
-
Manage risk
- See 15 more
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Enhance customer relationships
-
Scale best practices
-
Acquire customers
-
Improve internal communications
-
Improve efficiency
-
Manage risk
-
Enter new markets internationally or locally
- See 4 more
Top Channels
Channels Used
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e-mail
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display advertisement
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phone calls
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chat
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website
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user generated content
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blogs
- See 4 more
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e-mail
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display advertisement
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phone calls
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chat
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website
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user generated content
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blogs
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
