Comparison Summary
This comparison report of Salesforce Inbox vs. Lightning Dialer is based on a specific set of business needs and context. The comparison uses 1309 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Inbox and Lightning Dialer
Salesforce Inbox, Lightning Dialer, Mailsuite (formerly Mailtrack), Ebsta, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Inbox covers Advertisement with Website, Communication Management with E-Mail, Engagement Management with E-Mail, Sales Call Management with E-Mail, etc.
Lightning Dialer focuses on Engagement Management with Phone Calls, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, etc.
"I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse. " - Clara Perez
"We needed to bring new digital capabilities into our company. Salesforce has really helped us scale those capabilities across three crucial areas sales, marketing, and service. All are vital to how we are turning ourselves into a consumer-centric co...mpany. " - DeLu Jackson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Inbox
Focus area
Salesforce Inbox is better than Lightning Dialer for
Software Failure Risk
About
Salesforce Inbox | Supercharge sales with productivity apps designed for reps
Lightning Dialer | an outbound calling product with the option to add inbound calling functionality.
Age
1999
1999
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
56
39
Total Goals
(we found evidences for)
9
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve internal communications
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Grow market share
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Improve visibility
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Improve digital and social presence
- See 6 more
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Acquire customers
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Enhance customer relationships
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Improve digital and social presence
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Scale best practices
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Enter new markets internationally or locally
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Improve internal communications
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Increase sales & revenue
- See 4 more
Top Channels
Channels Used
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phone calls
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mobile
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e-mail
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social media
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Twitter
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Facebook
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mobile app
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offline
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point of sale
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website
- See 7 more
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phone calls
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mobile
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e-mail
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social media
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Twitter
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Facebook
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mobile app
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offline
-
point of sale
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website
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
