cuspera logo CUSPERA

Compare Salesforce Chatter vs Smartsheet

Comparison Summary

This comparison report of Salesforce Chatter vs. Smartsheet is based on a specific set of business needs and context. The comparison uses 18218 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Chatter and Smartsheet

Salesforce Chatter, Smartsheet, Bitrix24, Parsable, etc., belong to a category of solutions that help Collaboration and Productivity. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Chatter covers Collaboration, Communication Management with E-Mail, Engagement Management, Content Management, etc.

Smartsheet focuses on Collaboration, Workflow Management, Sales Document Management, Content Management, etc.

"The biggest benefit for us has been having access to someone very, very skilled in Salesforce products. I can trust Salesforce Professional Services’ team to answer absolutely any questions we have about our Salesforce Platform. We consult them to m...ake sure we are making a good decision. " - Samuel Dall’Agnol

"Since adopting Smartsheet, we have more than doubled our events, and we have done the equivalent of a year’s worth of events in two quarters. " - Roxie Palacios

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Chatter

Focus area

Salesforce Chatter is better than Smartsheet for

Software Failure Risk

  • low

logo Smartsheet

Focus area

Smartsheet is better than Salesforce Chatter for

Software Failure Risk

  • medium

About

The Enterprise Social Network & Collaboration Software

The dynamic workspace that moves the business forward

Age

1999

Financials

IPO

SERIES F

Business Need

Total Processes
(we found evidences for)

78

96

Total Goals
(we found evidences for)

16

15

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


content publishing


sales document management

contract management

proposal & quote management


knowledge management


social media management

social media analytics

engaging on social media

scheduling post to social media


contact list management

creating contact list


training & onboarding




helpdesk management


customer feedback management

measuring customer satisfaction


campaign management

campaign analytics


conversion management


sales review & feedback


generation of new leads


business development




opportunity management



customer case management


account management


lead qualification

lead qualification: technographic



motivation management


competitive intelligence


follower management




relationship management


loyalty management


conference call management


promotion management




discount management


community building


international marketing


rating and review management



billing and invoice management



products & pricelist management



sales call management



calendar management


performance management



create learning path


courses & assessment

create learning path


trade show marketing



pipeline management


license management




Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Build brand awareness

  • Improve efficiency

  • Improve brand engagement

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Grow market share

  • Increase average basket value

  • Improve visibility

  • See 13 more
  • Improve internal communications

  • Acquire customers

  • Launch new products

  • Enhance customer relationships

  • Scale best practices

  • Increase sales & revenue

  • Improve visibility

  • Improve ROI

  • Improve efficiency

  • Grow market share

  • Enter new markets internationally or locally

  • Manage risk

  • Improve digital and social presence

  • Improve stakeholder relations

  • Shorten ramp up time

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • website

  • mobile

  • video

  • user generated content

  • blogs

  • on premises

  • trade shows

  • point of sale

  • events

  • social media

  • chat

  • promotions

  • Skype

  • games

  • mobile app

  • Facebook

  • Slack

  • display advertisement

  • See 18 more
  • e-mail

  • phone calls

  • offline

  • website

  • mobile

  • video

  • user generated content

  • blogs

  • on premises

  • trade shows

  • point of sale

  • events

  • social media

  • chat

  • promotions

  • Skype

  • games

  • mobile app

  • Facebook

  • Slack

  • display advertisement

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting