Pipefy: Pipefy brings structure, visibility, and organization to work processes. The platform allows users to take control and improve their workflows.
Jira Service Management: Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.
This comparison report of Pipefy vs. Jira Service Management is based on a specific set of business needs and context. The comparison uses 1807 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pipefy and Jira Service Management
Pipefy, Cyclr, Appian, etc., belong to a category of solutions that help Marketing Automation, whereas Jira Service Management, LogMeIn Rescue, teamwork desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pipefy covers Workflow Management, Training & Onboarding, Helpdesk Management, Collaboration, etc.
Jira Service Management focuses on Helpdesk Management, Workflow Management, Collaboration, Training & Onboarding, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Pipefy and Jira Service Management: Best activities based on customer satisfaction
Pipefy in Action: Unique Activities
What solutions does Pipefy provide for Workflow Management?
"...I was able to remotely manage a team of 9 developers full time and be a full time student because I had access to a tool like Pipefy that allowed me to remotely manage the team and make sure that tasks were being moved over correctly and they were working on the right workflow and staying up to date with things...." Peer review by Kyle San Clemente, Product Manager, Oomba
What makes Pipefy ideal for Training & Onboarding?
"...I was able to immediately begin creating the tasks for development and later go through them with the development team to prioritize and sequence them...." Peer review by Verified Reviewer, Apparel & Fashion
How does Pipefy address your Communication Management Challenges?
"...We can monitor tasks and track productivity of staff (& ourselves)...." Peer review by Bernard G., Director
Jira Service Management in Action: Unique Activities
How does Jira Service Management address your Helpdesk Management Challenges?
"...The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version 3.10.0 before version 3.16.8, from version 4.0.0 before version 4.1.3, from version 4.2.0 before version 4.2.5, from version 4.3.0 before version 4.3.4, and version 4.4.0 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability...." Vulnerability Summary for the Week of September 16, 2019
What makes Jira Service Management ideal for Collaboration?
"...Additionally, Atlassian s blog post on collaborating with developers using Jira Service Desk has some really interesting ideas on how to improve communication between your support and dev teams...." 5 game-changing tips for automating your bug tracking in Jira Service Desk
How does Jira Service Management address your Knowledge Management Challenges?
"...Jira works hand-in-hand with Confluence so you can build a knowledge base to house your internal documentation...." The Best 11 IT Ticketing System Software in 2019
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Launch new products
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Acquire customers
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Improve internal communications
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Build brand awareness
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Enter new markets internationally or locally
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Enhance customer relationships
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Improve digital and social presence
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Improve visibility
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Manage risk
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Establish thought leadership
- See 10 more
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Enhance customer relationships
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Improve internal communications
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Improve efficiency
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Acquire customers
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Manage risk
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Scale best practices
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Improve ROI
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Launch new products
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Grow market share
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Build brand awareness
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Improve visibility
- See 8 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Pipefy | Jira Service Management | |
|---|---|---|
| Peer score | 4.7 | 4.0 |
| Peer insights | 1061 | 746 |
| Top industries |
Information Technology And Services 21.0%
Computer Software 10.0%
Hospital & Health Care 7.0%
|
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| SMB and Mid-Market | 76.0% | 0.0% |
| Enterprise | 24.0% | 0.0% |
Integrations
Ecosystem partners each product commonly connects with.
Pipefy
Jira Service Management
News
Latest Pipefy news
Pipefy Named to 2026 Inc. 5000 List of America’s Fastest-Growing Private Companies
Pipefy has been named to the 2026 Inc. 5000 list of America's fastest-growing private companies for the third consecutive year, highlighting its significant growth and impact in AI-driven business process orchestration.
Latest Jira Service Management news
Atlassian (TEAM) Just Turned Jira Into an AI Coding Command Center
Atlassian has introduced new AI-driven tools within Jira and its DX platform to enhance software development processes. These tools, including Code Context and Agent Context Controls, aim to provide engineering teams with better oversight of AI agents in coding tasks. The features are designed to improve efficiency by turning backlogs into pipelines and ensuring code meets internal standards. Atlassian's focus is on leveraging organizational context to scale AI work across the development lifecycle.