cuspera logo CUSPERA

Backstory vs Gong: 2026 Ultimate Comparison Guide

Comparison Summary

This comparison report of Backstory vs. Gong is based on a specific set of business needs and context. The comparison uses 24350 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Backstory and Gong

Backstory belong to a category of solutions that help Sales Enablement, whereas Gong belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Backstory covers Contact List Management, Engagement Management, Coaching, Playbook Creation, etc.

Gong focuses on Sales Call Management with Phone Calls, Call Coaching with Phone Calls, Deal Analytics & Insights, Sales Rep Engagement with Phone Calls, etc.

"People.ai gives your sales reps and your data super powers. " - Marceline Guyette

"Every rep we deployed Gong to saw a marked increase in performance within 45 days. My reps now pitch and sell sharper. " - Marc Jacobs

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Backstory

Focus area

Backstory is better than Gong for

Software Failure Risk

  • medium

logo Gong

Focus area

Gong is better than Backstory for

Software Failure Risk

  • medium

About

Revenue Intelligence Platform

Revenue Intelligence Platform to coach sales reps

Age

1989

2015

Financials

SERIES C

SERIES E

Business Need

Total Processes
(we found evidences for)

40

79

Total Goals
(we found evidences for)

10

6

Top Processes

Evidences indicate better relative satisfaction


contact list management

creating contact list

enriching contact list


engagement management

engaging and following up




communication management

tracking & monitoring communications

sending & publishing communications


account management





sales document management

proposal & quote management


competitive intelligence


training & onboarding


personalized marketing


workflow management


conversion management


sales call management




opportunity management



generation of new leads


performance management



business development


lead qualification

lead qualification: technographic


campaign management


sales review & feedback



creating knowledge base


knowledge management

creating knowledge base




identify skill gaps


create learning path


track learning progress


courses & assessment

identify skill gaps

create learning path

track learning progress



lifetime value management


social media analytics


scheduling post to social media


social media management

social media analytics

scheduling post to social media




renewal management


pipeline management


sales quota management



billing and invoice management


promotion management


discount management


advocacy management


channel management


touchpoint management


loyalty management



Top Goals

Goals Achieved

  • Increase sales & revenue

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Acquire customers

  • Launch new products

  • Grow market share

  • Shorten ramp up time

  • Establish thought leadership

  • Enhance customer relationships

  • See 7 more
  • Increase sales & revenue

  • Improve consistency

  • Improve visibility

  • Improve efficiency

  • Scale best practices

  • Shorten ramp up time

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • offline

  • video

  • mobile

  • trade shows

  • events

  • website

  • games

  • mobile app

  • point of sale

  • on premises

  • blogs

  • user generated content

  • promotions

  • movies

  • chat

  • Skype

  • social media

  • LinkedIn

  • Slack

  • See 18 more
  • phone calls

  • e-mail

  • offline

  • video

  • mobile

  • trade shows

  • events

  • website

  • games

  • mobile app

  • point of sale

  • on premises

  • blogs

  • user generated content

  • promotions

  • movies

  • chat

  • Skype

  • social media

  • LinkedIn

  • Slack

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

high

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting