NinjaOne (formerly NinjaRMM) and TrackAbout, An In-Depth Comparison 2026

Comparison Summary

NinjaOne (formerly NinjaRMM): NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.

TrackAbout: TrackAbout provides tracking software for returnable containers, ensuring lifecycle transparency and process improvement. Contact for more information or request a demo.

This comparison report of NinjaOne (formerly NinjaRMM) vs. TrackAbout is based on a specific set of business needs and context. The comparison uses 2731 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing NinjaOne (formerly NinjaRMM) and TrackAbout

NinjaOne (formerly NinjaRMM), Cayzu Help Desk, Alloy Software, etc., belong to a category of solutions that help Help Desk, whereas TrackAbout belong to a category of solutions that help Digital Asset Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

NinjaOne (formerly NinjaRMM) covers Helpdesk Management with Phone Calls, Training & Onboarding, Sales Document Management, Workflow Management, etc.

TrackAbout focuses on Sales Document Management, Training & Onboarding, Workflow Management with Mobile, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

NinjaOne (formerly NinjaRMM) and TrackAbout: Best activities based on customer satisfaction


NinjaOne (formerly NinjaRMM) in Action: Unique Activities

How efficiently Does NinjaOne (formerly NinjaRMM) manage your Helpdesk Management?
The software provides a simple and intuitive interface for managing support requests. It includes features that allow technicians to remotely access and resolve client issues. Limitations include a lack of integrations with other popular help desk and invoicing applications.
"...So far they've been so helpful, every time i call the helpdesk they are able to address the issue and help me reach my goal, our sales rep...." Peer review by Verified Reviewer, Computer & Network Security
How does NinjaOne (formerly NinjaRMM) facilitate Training & Onboarding?
Ninja offers comprehensive training and onboarding capabilities. The platform is designed for quick and easy adoption, enabling new technicians to learn the essential features within an hour-long session. Ninja’s onboarding process has been praised for its simplicity, allowing businesses to quickly and painlessly integrate new customers. Limitations exist for certain features still in development.
"...Instead of a week or more of training, an MSP technician can learn everything they need to start using Ninja s cloud-based, SaaS RMM tool during an hour-long onboarding session...." Peer review by MSPmentor, MSPmentor

TrackAbout in Action: Unique Activities

How does TrackAbout address your Workflow Management Challenges?
TrackAbout centralizes asset management and tracking tasks, streamlining workflows for greater efficiency. The system allows users to create custom workflows to fit specific needs, and to add more modules as their business grows. TrackAbout also enables supervisors to monitor workflow progress, improving accountability and utilization of assets.
"...Add customized fields and mobile workflows...." Peer review from TrackAbout
How can TrackAbout optimize your Communication Management Workflow?
Trackabout streamlines communication, enabling users to track assets efficiently. The system monitors asset movement, ensuring regulatory compliance and reducing the need for replacements. Trackabout analyzes data to improve asset management and may share these results with authorized parties.
"...You will not use the system to send out unsolicited emails or spam...." TrackAbout Terms of Service

Top Processes

Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.

Evidences indicate better relative satisfaction


helpdesk management


training & onboarding


sales document management

contract management


workflow management


competitive intelligence


billing and invoice management


customer feedback management

measuring customer satisfaction


social media management

social media analytics


communication management

tracking & monitoring communications

sending & publishing communications



content management


lifetime value management


engagement management

engaging and following up


generation of new leads




trade show marketing


rating and review management



compliance & governance


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Grow market share

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Enter new markets internationally or locally

  • See 5 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Increase customer life time value

  • See 4 more

Business Setting

NinjaOne (formerly NinjaRMM) TrackAbout
Peer score 4.8 4.4
Peer insights 1388 1343
Top industries
Information Technology And Services 63.0%
Computer & Network Security 14.0%
Computer Software 5.0%
Medical Devices 48.0%
Hospital & Health Care 35.0%
Health, Wellness And Fitness 17.0%
SMB and Mid-Market 97.0% 86.0%
Enterprise 3.0% 14.0%

News

Latest NinjaOne (formerly NinjaRMM) news

NinjaOne Browser Management Closes the Browser Visibility and Control Gap for IT

NinjaOne introduced Browser Management, enhancing its IT operations platform by integrating browser visibility and control. The solution provides centralized management of browser policies and AI governance, reducing risks from unapproved extensions and AI usage. It integrates seamlessly with existing IT operations, improving security without requiring users to change browsers.

14/09/2026 - source