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Compare Marchex Call Analytics vs Delacon Call Tracking

Failure Risk Guidance Security Report ?

Failure Risk for Marchex Call Analytics medium Failure Risk for Delacon Call Tracking low
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Comparison Summary

For Marchex Call Analytics vs Delacon Call Tracking comparison, Our AI algorithm looked at 3975 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Marchex Call Analytics and Delacon Call Tracking to solve their respective business needs.

Pros and cons of Marchex Call Analytics and Delacon Call Tracking

Marchex Call Analytics is more suited to businesses that require Sales Call Management with Phone Calls and Communication Management with Phone Calls where as Delacon Call Tracking is focused towards Communication Management with Phone Calls and Sales Call Management with Phone Calls .

logo Marchex Call Analytics

Focus area

Marchex Call Analytics is better than Delacon Call Tracking for

Software Failure Risk

  • medium

logo Delacon Call Tracking

Focus area

Software Failure Risk

  • low

About

AI-powered conversation intelligence for more effective sales and customer service

Delacon | Industry Leaders in Call Tracking and Analytics

Age

2000

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

69

41

Total Goals
(we found evidences for)

11

7

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (358)

Read Reviews (101)

call analytics

Read Reviews (159)

Read Reviews (40)

call recording

Read Reviews (156)

Read Reviews (36)

call searching

Read Reviews (15)

Read Reviews (0)

call scoring

Read Reviews (15)

Read Reviews (1)

call transcription

Read Reviews (12)

Read Reviews (21)

communication management

Read Reviews (295)

Read Reviews (125)

tracking & monitoring communications

Read Reviews (281)

Read Reviews (125)

sending & publishing communications

Read Reviews (14)

Read Reviews (0)

advertisement

Read Reviews (96)

Read Reviews (22)

helpdesk management

Read Reviews (60)

Read Reviews (0)

campaign management

Read Reviews (34)

Read Reviews (15)

campaign monitoring

Read Reviews (14)

Read Reviews (1)

campaign analytics

Read Reviews (2)

Read Reviews (1)

white labeling

Read Reviews (29)

Read Reviews (5)

conversion management

Read Reviews (25)

Read Reviews (0)

engagement management

Read Reviews (22)

Read Reviews (6)

engaging and following up

Read Reviews (15)

Read Reviews (5)

generation of new leads

Read Reviews (17)

Read Reviews (10)

customer feedback management

Read Reviews (11)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (0)

social media management

Read Reviews (8)

Read Reviews (19)

social media analytics

Read Reviews (8)

Read Reviews (19)

lead qualification

Read Reviews (8)

Read Reviews (0)

lead qualification: technographic

Read Reviews (8)

Read Reviews (0)

lifetime value management

Read Reviews (5)

Read Reviews (0)

competitive intelligence

Read Reviews (4)

Read Reviews (8)

knowledge management

Read Reviews (3)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

trade show marketing

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (1)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (0)

advocacy management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

content curation

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (1)

workflow management

Read Reviews (0)

Read Reviews (5)

relationship management

Read Reviews (0)

Read Reviews (2)

revenue cycle management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Improve digital and social presence

  • Grow market share

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • Establish thought leadership

  • See 8 more

  • Improve ROI

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve stakeholder relations

  • Acquire customers

  • Build brand awareness

  • Improve efficiency

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • website

  • offline

  • mobile

  • point of sale

  • display advertisement

  • Doubleclick

  • promotions

  • video

  • social media

  • e-mail

  • text SMS

  • Facebook

  • See 10 more

  • phone calls

  • website

  • offline

  • mobile

  • point of sale

  • display advertisement

  • Doubleclick

  • promotions

  • video

  • social media

  • e-mail

  • text SMS

  • Facebook

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

{{{rsh_C_1}}}

low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting