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Compare Livechat vs Drift

Comparison Summary

For Livechat vs Drift comparison, Our AI algorithm looked at 16907 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Livechat and Drift to solve their respective business needs.

Pros and cons of Livechat and Drift

Livechat is more suited to businesses that require Helpdesk Management with Chat and Engagement Management with Website where as Drift is focused towards Engagement Management with Website and Playbook Creation with Website .

Both Livechat and Drift are Live Chat and Conversational Marketing software, peers recommend Livechat for customer feedback management and social media analytics where as Drift is more known for capturing leads and sales document management .

logo Livechat

Focus area

Livechat is better than Drift for

Software Failure Risk

  • low

logo Drift

Focus area

Drift is better than Livechat for

Software Failure Risk

  • medium

About

LiveChat | Live Chat Software and Help Desk Software

Revenue Acceleration Platform for personalized customer experiences

Age

2002

2014

Financials

IPO

SERIES C

Business Need

Total Processes
(we found evidences for)

87

108

Total Goals
(we found evidences for)

18

17

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


contact list management

creating contact list


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications


generation of new leads


social media management

social media analytics

managing social media account

engaging on social media

scheduling post to social media


lifetime value management


rating and review management


knowledge management


workflow management



training & onboarding



conversion management



customise loyalty program

identify target customers


campaign management

campaign monitoring


sales document management

proposal & quote management

contract management



relationship management



sales call management

meeting management

call transcription


products & pricelist management


competitive intelligence



revenue cycle management






lead qualification

lead qualification: technographic


customer case management




referral management



conference call management







trade show marketing



community building


category management



business development




personalized marketing


segmentation and targeting







international marketing



outbound marketing


relationship marketing




channel management


community marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Scale best practices

  • Reduce bounce

  • Improve visibility

  • Increase average basket value

  • Grow market share

  • Improve consistency

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Launch new products

  • See 15 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve ROI

  • Grow market share

  • Build brand awareness

  • Enter new markets internationally or locally

  • Scale best practices

  • Launch new products

  • Establish thought leadership

  • Improve brand engagement

  • Improve internal communications

  • Improve digital and social presence

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve efficiency

  • Improve navigation

  • See 14 more

Top Channels

Channels Used

  • website

  • chat

  • e-mail

  • phone calls

  • social media

  • user generated content

  • blogs

  • video

  • offline

  • mobile

  • LinkedIn

  • trade shows

  • Facebook

  • events

  • mobile app

  • games

  • promotions

  • review sites

  • Amazon

  • on premises

  • newsletter

  • Slack

  • text SMS

  • display advertisement

  • point of sale

  • Facebook page

  • omnichannel

  • out of home

  • brochure

  • mass media

  • television

  • Twitter

  • movies

  • Instagram

  • Glassdoor

  • See 32 more
  • website

  • chat

  • e-mail

  • phone calls

  • social media

  • user generated content

  • blogs

  • video

  • offline

  • mobile

  • LinkedIn

  • trade shows

  • Facebook

  • events

  • mobile app

  • games

  • promotions

  • review sites

  • Amazon

  • on premises

  • newsletter

  • Slack

  • text SMS

  • display advertisement

  • point of sale

  • Facebook page

  • omnichannel

  • out of home

  • brochure

  • mass media

  • television

  • Twitter

  • movies

  • Instagram

  • Glassdoor

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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Business Setting