Comparison Summary
This comparison report of LiveAgent vs. Jira Service Management is based on a specific set of business needs and context. The comparison uses 13519 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing LiveAgent and Jira Service Management
LiveAgent, Jira Service Management, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
LiveAgent covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
Jira Service Management focuses on Helpdesk Management, Workflow Management, Collaboration, Training & Onboarding, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LiveAgent: Help Desk & Live Chat Software
Jira Service Management | flexible, collaborative ITSM solution...
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
89
38
Total Goals
(we found evidences for)
14
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve ROI
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Improve efficiency
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Scale best practices
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Launch new products
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Grow market share
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Improve visibility
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Improve brand engagement
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Build brand awareness
- See 11 more
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Enhance customer relationships
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Improve internal communications
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Improve efficiency
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Acquire customers
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Manage risk
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Scale best practices
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Improve ROI
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Launch new products
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Grow market share
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Build brand awareness
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Improve visibility
- See 8 more
Top Channels
Channels Used
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chat
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user generated content
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blogs
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e-mail
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offline
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Slack
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promotions
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website
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mobile
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events
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trade shows
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video
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review sites
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Amazon
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point of sale
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on premises
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mobile app
- See 14 more
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chat
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user generated content
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blogs
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e-mail
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offline
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Slack
-
promotions
-
website
-
mobile
-
events
-
trade shows
-
video
-
review sites
-
Amazon
-
point of sale
-
on premises
-
mobile app
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
