Comparison Summary
Introducing LiveAgent and Gmelius
LiveAgent, Gmelius, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
LiveAgent covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
Gmelius focuses on Communication Management with E-Mail, Engagement Management with E-Mail, Collaboration with E-Mail, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LiveAgent: Help Desk & Live Chat Software
Gmelius: Make Gmail your Team's Workspace
Financials
PRIVATE
SEED
Business Need
Total Processes
(we found evidences for)
89
32
Total Goals
(we found evidences for)
14
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve ROI
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Improve efficiency
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Scale best practices
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Launch new products
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Grow market share
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Improve visibility
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Improve brand engagement
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Build brand awareness
- See 11 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Increase sales & revenue
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Grow market share
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Improve ROI
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Improve visibility
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Launch new products
- See 5 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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offline
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support groups
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chat
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Slack
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user generated content
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blogs
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text SMS
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print media
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magazine
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causes and charity
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mobile app
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promotions
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on premises
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website
- See 14 more
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e-mail
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phone calls
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mobile
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offline
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support groups
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chat
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Slack
-
user generated content
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blogs
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text SMS
-
print media
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magazine
-
causes and charity
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mobile app
-
promotions
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on premises
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website
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
