Comparison Summary
This comparison report of LiveAgent vs. AnswerDash is based on a specific set of business needs and context. The comparison uses 13430 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing LiveAgent and AnswerDash
LiveAgent, AnswerDash, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
LiveAgent covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
AnswerDash focuses on Engagement Management with Website, Helpdesk Management with Mobile, Knowledge Management with Website, Customer Feedback Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LiveAgent: Help Desk & Live Chat Software
Predict Customers questions based on page content and improve Customer Experience
Age
2012
Financials
PRIVATE
SEED
Business Need
Total Processes
(we found evidences for)
89
22
Total Goals
(we found evidences for)
14
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve ROI
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Improve efficiency
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Scale best practices
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Launch new products
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Grow market share
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Improve visibility
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Improve brand engagement
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Build brand awareness
- See 11 more
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Enter new markets internationally or locally
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Launch new products
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Improve digital and social presence
- See 6 more
Top Channels
Channels Used
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website
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mobile
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chat
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e-mail
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mobile app
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phone calls
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social media
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user generated content
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blogs
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Facebook
- See 7 more
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website
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mobile
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chat
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e-mail
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mobile app
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phone calls
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social media
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user generated content
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blogs
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Facebook
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
