Overview: Khoros digital contact center and Conviva as Social Media Marketing Category solutions.
Khoros Care and Conviva are both robust solutions in the social media marketing space. Khoros Care excels with comprehensive analytics and 24/7 support, making it ideal for businesses of all sizes, especially in health and telecommunications. Conviva focuses on media production and large enterprises, offering strong analytics and significant support for video content. Both products cater to different strategic needs, but each has standout capabilities that align with their user base's specific goals.
Khoros digital contact center: Khoros is meeting modern customer service demands with a digital-first, omnichannel approach. They ensure no trade-offs and deliver an always-on customer experience.
Conviva: Conviva connects performance issues with real-world user experiences in real-time. It is the #1 operational data platform for responsive operations.
Khoros digital contact center and Conviva: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Khoros Care supports social media management and engagement, focusing heavily on customer feedback. read more →
Conviva emphasizes content and communication management, especially in engaging on social media. read more →
Business Goals
Khoros Care helps businesses enhance customer relationships and acquire new customers smoothly. read more →
Conviva targets improving ROI and building brand awareness, with an eye on international market entry. read more →
Core Features
Khoros Care offers robust analytics and integration capabilities, along with secure and privacy-focused features. read more →
Conviva shines in data analytics and custom reporting, supporting data import and integration. read more →
Vendor Support
Khoros Care provides 24/7 support, ensuring users can access help through multiple channels. read more →
Conviva offers reliable 24/7 support, albeit less extensive, mainly through email and phone. read more →
Segments and Industries
Khoros Care caters to multiple business sizes, primarily in health, fitness, and telecommunications sectors. read more →
Conviva is preferred by large enterprises and media production companies. read more →
Operational Alignment
Khoros Care integrates seamlessly into diverse operations, offering solutions for complex workflows. read more →
Conviva is tailored for large-scale media operations, optimizing content delivery. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Khoros digital contact center in Action: Unique Use Cases
How can Khoros digital contact center enhance your Engagement Management process?
How efficiently Does Khoros digital contact center manage your Communication Management?
What Are the key features of Khoros digital contact center for Workflow Management?
How does Khoros digital contact center address your Customer Feedback Management Challenges?
Conviva in Action: Unique Use Cases
How does Conviva facilitate Content Management?
How does Conviva address your Competitive Intelligence Challenges?
Alternatives
News
Latest Khoros digital contact center News
IgniteTech Launches Next Phase for Khoros, Centered on AI and Customer Leadership - PR Newswire
IgniteTech is advancing the Khoros platform with new AI features and customer-focused initiatives following its acquisition of Khoros. The strategy includes leveraging the Aurora platform for AI integration and enhancing community engagement. IgniteTech aims to modernize Khoros by combining its legacy strengths with new AI capabilities, ensuring a seamless transition for customers.
Latest Conviva News
Conviva Recognized as 2025 Intellyx Digital Innovator Award Winner for Breakthrough Innovation in Real-Time Performance Analytics
Conviva has won the 2025 Intellyx Digital Innovator Award, recognized for its breakthrough innovation in real-time performance analytics. This award highlights Convivas leadership in delivering operational product analytics and real-time data solutions for digital experience optimization.
How can Khoros digital contact center optimize your Social Media Management Workflow?