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Khoros Communities vs Higher Logic Online Community: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Khoros Communities vs. Higher Logic Online Community is based on a specific set of business needs and context. The comparison uses 2681 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Khoros Communities and Higher Logic Online Community

Khoros Communities, Higher Logic Online Community, Vanilla Forums, inSided community, etc., belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Khoros Communities covers Engagement Management, Social Media Management with Social Media, Helpdesk Management with Phone Calls, Content Management, etc.

Higher Logic Online Community focuses on Engagement Management, Collaboration, Communication Management with E-Mail, Content Management with User Generated Content, etc.

"We believe the digital team should be rooted in service and content creation excellence. " - Kathryn Percy

"We’ve used technology, including our online community, our learning management system, and our benchmarking database to empower our members, help them do more for themselves, connect with them, and expand services without expanding staff. We’ve turn...ed MTI around. " - Tom Morrison

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Khoros Communities

Focus area

Khoros Communities is better than Higher Logic Online Community for

Software Failure Risk

  • low

logo Higher Logic Online Community

Focus area

Software Failure Risk

  • medium

About

Online brand communities to create digital spaces for customers

Engagement tool for an ongoing, meaningful interaction with customers, members, and employees

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

51

64

Total Goals
(we found evidences for)

11

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

social media analytics

engaging on social media


helpdesk management


content publishing


knowledge management


communication management

sending & publishing communications


community building


customer feedback management

measuring customer satisfaction



lifetime value management


campaign management


competitive intelligence


contact list management


sales document management

proposal & quote management

contract management


workflow management


training & onboarding


products & pricelist management


advocacy management


loyalty management

customise loyalty program



conversion management



social media marketing




sales call management


generation of new leads


create learning path


courses & assessment

create learning path


trade show marketing


promotion management


subscription management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Build brand awareness

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Improve brand engagement

  • Improve digital and social presence

  • Launch new products

  • Improve efficiency

  • See 8 more
  • Scale best practices

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Establish thought leadership

  • Improve internal communications

  • Improve digital and social presence

  • Improve efficiency

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • e-mail

  • user generated content

  • blogs

  • website

  • promotions

  • offline

  • social media

  • trade shows

  • phone calls

  • newsletter

  • display advertisement

  • events

  • video

  • point of sale

  • mobile

  • coupons

  • on premises

  • print media

  • magazine

  • causes and charity

  • review sites

  • eBay

  • See 19 more
  • e-mail

  • user generated content

  • blogs

  • website

  • promotions

  • offline

  • social media

  • trade shows

  • phone calls

  • newsletter

  • display advertisement

  • events

  • video

  • point of sale

  • mobile

  • coupons

  • on premises

  • print media

  • magazine

  • causes and charity

  • review sites

  • eBay

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting