Overview: Khoros Care and Conviva as Social Media Marketing Category solutions.
Khoros Care and Conviva are both robust solutions in the social media marketing space. Khoros Care excels with comprehensive analytics and 24/7 support, making it ideal for businesses of all sizes, especially in health and telecommunications. Conviva focuses on media production and large enterprises, offering strong analytics and significant support for video content. Both products cater to different strategic needs, but each has standout capabilities that align with their user base's specific goals.
Khoros Care: Khoros is meeting modern customer service demands with a digital-first, omnichannel approach. They ensure no trade-offs and deliver an always-on customer experience.
Conviva: Conviva connects performance issues with real-world user experiences in real-time. It is the #1 operational data platform for responsive operations.
Khoros Care and Conviva: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Khoros Care supports social media management and engagement, focusing heavily on customer feedback. read more →
Conviva emphasizes content and communication management, especially in engaging on social media. read more →
Business Goals
Khoros Care helps businesses enhance customer relationships and acquire new customers smoothly. read more →
Conviva targets improving ROI and building brand awareness, with an eye on international market entry. read more →
Core Features
Khoros Care offers robust analytics and integration capabilities, along with secure and privacy-focused features. read more →
Conviva shines in data analytics and custom reporting, supporting data import and integration. read more →
Vendor Support
Khoros Care provides 24/7 support, ensuring users can access help through multiple channels. read more →
Conviva offers reliable 24/7 support, albeit less extensive, mainly through email and phone. read more →
Segments and Industries
Khoros Care caters to multiple business sizes, primarily in health, fitness, and telecommunications sectors. read more →
Conviva is preferred by large enterprises and media production companies. read more →
Operational Alignment
Khoros Care integrates seamlessly into diverse operations, offering solutions for complex workflows. read more →
Conviva is tailored for large-scale media operations, optimizing content delivery. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Khoros Care in Action: Unique Use Cases
How can Khoros Care optimize your Engagement Management Workflow?
How can Khoros Care optimize your Communication Management Workflow?
How can Khoros Care optimize your Workflow Management Workflow?
What Are the key features of Khoros Care for Customer Feedback Management?
Conviva in Action: Unique Use Cases
How efficiently Does Conviva manage your Content Management?
How can Conviva enhance your Competitive Intelligence process?
Alternatives
News
Latest Conviva News
Conviva Wins 2025 Google Cloud Business Applications Partner of the Year
Conviva has been awarded the 2025 Google Cloud Business Apps Partner of the Year, recognizing their excellence in business applications on the Google Cloud platform.
What benefits does Khoros Care offer for Social Media Management?