Comparison Summary
This comparison report of Gainsight Customer Communities (formerly Insided) vs. XWiki is based on a specific set of business needs and context. The comparison uses 1669 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Gainsight Customer Communities (formerly Insided) and XWiki
Gainsight Customer Communities (formerly Insided), XWiki, Answerbase, Shelf.io, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gainsight Customer Communities (formerly Insided) covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.
XWiki focuses on Collaboration, Knowledge Management, Communication Management, Content Management, etc.
"inSided has great customer focus. Acting as a true partner, willing to go the extra mile. Best vendor partnership ever. " - Sonos
"I've been a follower of XWiki have tried pushing it on anyone considering confluence; it's one of the few open source projects that I know of that actually has more features and work in it than most of its proprietary counterparts " - Marc Mercer
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Gainsight Customer Communities (formerly Insided)
Focus area
Gainsight Customer Communities (formerly Insided) is better than XWiki for
Software Failure Risk
About
A single community destination for all customer needs
Advanced Open Source Enterprise Collaboration Platform - best way to organize information
Age
2011
Financials
SERIES E
PRIVATE
Business Need
Total Processes
(we found evidences for)
46
19
Total Goals
(we found evidences for)
11
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Scale best practices
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Improve digital and social presence
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Improve ROI
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Improve internal communications
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Launch new products
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Build brand awareness
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Manage risk
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Increase customer life time value
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Grow market share
- See 8 more
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Improve internal communications
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Improve digital and social presence
Top Channels
Channels Used
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offline
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point of sale
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user generated content
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blogs
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on premises
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website
- See 3 more
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offline
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point of sale
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user generated content
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blogs
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on premises
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website
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
