Comparison Summary
This comparison report of Gainsight Customer Communities (formerly Insided) vs. Upland RightAnswers is based on a specific set of business needs and context. The comparison uses 1694 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Gainsight Customer Communities (formerly Insided) and Upland RightAnswers
Gainsight Customer Communities (formerly Insided), Upland RightAnswers, Answerbase, Shelf.io, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gainsight Customer Communities (formerly Insided) covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.
Upland RightAnswers focuses on Knowledge Management, Engagement Management with E-Mail, Communication Management with User Generated Content, Campaign Management, etc.
"Through its service forum, Simyo displays its transparency, high-quality information and excellent service level. The focus is on constantly improving the forum and the provided services, for example through quality monitoring procedures for moderat...ors and regular community consultations, as well as by involving the forum in campaigns. " - Mischa Oudolf
"With RightAnswers knowledge management, Syngenta employees have fast and easy access to support information when they need it, so they are able to stay focused on our company goals. " - Andrea O’Brien
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
A single community destination for all customer needs
Enterprise Knowledge Management Software to manage and share knowledge and improve customer service
Age
2011
2010
Financials
SERIES E
PRIVATE
Business Need
Total Processes
(we found evidences for)
46
23
Total Goals
(we found evidences for)
11
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Scale best practices
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Improve digital and social presence
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Improve ROI
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Improve internal communications
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Launch new products
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Build brand awareness
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Manage risk
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Increase customer life time value
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Grow market share
- See 8 more
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Acquire customers
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Scale best practices
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Enhance customer relationships
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Enter new markets internationally or locally
- See 1 more
Top Channels
Channels Used
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user generated content
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blogs
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phone calls
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mobile
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e-mail
- See 2 more
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user generated content
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blogs
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phone calls
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mobile
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e-mail
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
