Comparison Summary
This comparison report of Gainsight Customer Communities (formerly Insided) vs. Squidex is based on a specific set of business needs and context. The comparison uses 1645 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Gainsight Customer Communities (formerly Insided) and Squidex
Gainsight Customer Communities (formerly Insided), Answerbase, Shelf.io, etc., belong to a category of solutions that help Knowledge Management, whereas Squidex belong to a category of solutions that help Content Management Systems. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gainsight Customer Communities (formerly Insided) covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.
Squidex focuses on Content Management, Communication Management with User Generated Content, Workflow Management, Business Development, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Gainsight Customer Communities (formerly Insided)
Focus area
Gainsight Customer Communities (formerly Insided) is better than Squidex for
Software Failure Risk
About
A single community destination for all customer needs
Squidex - an OpenSource Headless CMS, a CMS with an API
Age
2011
Financials
SERIES E
Business Need
Total Processes
(we found evidences for)
46
11
Total Goals
(we found evidences for)
11
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Scale best practices
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Improve digital and social presence
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Improve ROI
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Improve internal communications
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Launch new products
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Build brand awareness
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Manage risk
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Increase customer life time value
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Grow market share
- See 8 more
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Enter new markets internationally or locally
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Improve efficiency
Top Channels
Channels Used
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user generated content
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blogs
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mobile
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website
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e-mail
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chat
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Slack
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mobile app
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offline
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on premises
- See 7 more
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user generated content
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blogs
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mobile
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website
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e-mail
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chat
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Slack
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mobile app
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offline
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on premises
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
