Overview: HR Cloud and Glance Guided CX as Collaboration and Productivity Category solutions.
HR Cloud focuses on workforce engagement through training and onboarding, emphasizing internal communication improvements and migration ease. It's tailored primarily for enterprises across various industries, with robust 24/7 support. Glance Visual Engagement Platform stands out with custom reporting and data export features aimed at enhancing customer relationships and lifetime value. It services a broader audience through mobile and phone channels, offering support around the clock.
HR Cloud: HR-cloud offers HR software to enhance employee experience and engagement through tools like social intranet and Workmates. Onboarding software and additional HR tools are included.
Glance Guided CX: Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.
HR Cloud and Glance Guided CX: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
HR Cloud facilitates training & onboarding, enhancing communication and engagement management. read more →
Glance Visual Engagement Platform supports engagement management and collaboration with helpdesk features. read more →
Business Goals
HR Cloud aims to improve internal communications and return on investment. read more →
Glance Visual Engagement Platform enhances customer relationships and increases lifetime value. read more →
Core Features
HR Cloud offers custom reports and compliance with a focus on migration ease. read more →
Glance Visual Engagement Platform has analytic features and AI-powered custom reports. read more →
Vendor Support
HR Cloud provides extensive 24/7 support and training with phone and chat options. read more →
Glance Visual Engagement Platform includes 24/7 support and options such as phone, email, and chat. read more →
Segments and Industries
HR Cloud serves enterprises mainly in healthcare, HR, and marketing. read more →
Glance Visual Engagement Platform has undefined specific segments but uses broad channels. read more →
Operational Alignment
HR Cloud is designed for large enterprises, integrating easily into existing workflows. read more →
Glance Visual Engagement Platform integrates customer engagement into multi-channel operations. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
HR Cloud in Action: Unique Use Cases
What makes HR Cloud ideal for Training & Onboarding?
How can HR Cloud optimize your Workflow Management Workflow?
What makes HR Cloud ideal for Communication Management?
Glance Guided CX in Action: Unique Use Cases
How does Glance Guided CX facilitate Engagement Management?
What makes Glance Guided CX ideal for Collaboration?
What makes Glance Guided CX ideal for Customer Feedback Management?
What solutions does Glance Guided CX provide for Helpdesk Management?
How does Glance Guided CX address your Contact List Management Challenges?
Alternatives
News
Latest Glance Guided CX News
Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource - Morningstar
Glance Cobrowse for Microsoft Dynamics 365 Contact Center is now available in Microsoft AppSource. This integration enables contact center agents to visually engage with customers in real time, enhancing digital customer experience within the Dynamics 365 platform. The solution streamlines support workflows and improves customer satisfaction by allowing seamless cobrowsing directly from the Microsoft environment.
What solutions does HR Cloud provide for Social Media Management?