Grafana and New Relic, An In-Depth Comparison 2026

Comparison Summary

In the digital analytics space, Grafana and New Relic cater to diverse user needs. Grafana shines in data visualization and customization, suiting IT-heavy sectors. New Relic excels in performance monitoring with broad integrations, appealing to larger enterprises. Both offer robust support and impactful features, though New Relic provides extensive customer support options. The choice hinges on specific business requirements and industry focus.

Grafana: Grafana is an open-source analytics and monitoring platform for various databases. It is developed by Grafana Labs for enhanced observability.

New Relic: New Relic allows engineers to monitor, debug, and improve their entire stack using an all-in-one observability platform. Sign-up is free and requires no credit card.

Grafana New Relic
Key Capabilities Supported Grafana facilitates collaboration and funnel analysis, aligning with operational needs in IT and services. → New Relic focuses on performance and helpdesk management, crucial for customer support and tracking. →
Business Goals Grafana aims to scale best practices and launch new products, suitable for enterprises looking for growth. → New Relic targets customer acquisition and relationships, fitting companies enhancing their customer base. →
Core Features Grafana offers features like custom reports and integration, aiding in data analysis and security needs. → New Relic stands out with advanced integration and analytics, meeting diverse data import/export needs. →
Vendor Support Grafana provides 24/7 support and phone options, appealing to operational teams requiring constant assistance. → New Relic supports with extensive 24/7 channels, reflecting its focus on high-touch customer service. →
Segments and Industries Grafana is popular among large enterprises in IT and telecommunications, reflecting its tech-focused utility. → New Relic serves larger customer segments, appealing to software and IT industries needing comprehensive tools. →
Operational Alignment Grafana's design caters to IT-point-of-sales operations with seamless integration into tech workflows. → New Relic integrates across varied scales, fitting complex environments with mobile and web support needs. →

Grafana and New Relic: Best activities based on customer satisfaction

Most deployed common Activities for Grafana and New Relic

How does Grafana and New Relic facilitate Collaboration?
Grafana and New Relic both support collaboration among teams. Grafana provides built-in features that allow teams to work together from a single dashboard. New Relic collaborates with customers and offers 24x7 support. Grafana Enterprise includes features that offer better collaboration in a self-managed environment, while New Relic emphasizes collaboration through integration with tools like Slack.
"...Collaborate...." Grafana: The open observability platform
"...Both have a focus on collaborating and cooperating with their customers and offer 24x7 support with excellence...." Peer review by Johnny Halife, Chief Architect and Co-founder, Mural.ly

New Relic in Action: Unique Activities

How can New Relic enhance your Helpdesk Management process?
New Relic offers real-time performance monitoring, enabling application support teams to identify and resolve production issues. nThe platform provides tools for building cloud-based support centers and optimizing application performance. nNew Relic's expert support helps customers implement best practices, streamline alert and event management, and consolidate data for efficient issue resolution.
"...Products Help Center Want to use our logo? , including instructions and different styles and formats...." Cloud Native
How can New Relic optimize your Communication Management Workflow?
New Relic enables real-time performance monitoring for applications, APIs, and systems. nIt provides tools for tracking deployments and system metrics. nNew Relic also offers alerts and notifications for performance issues and provides a cloud-based service for email communication.
"...One of the best monitoring tools to track performance of web applications and APIs...." Peer review by Harshit Seth
How does New Relic facilitate Performance Management?
New Relic offers a comprehensive suite of capabilities for application performance management (APM) and system monitoring. It provides detailed insights into software stack performance, enabling continuous performance monitoring and management. While New Relic excels in APM, its mobile application performance management tools require further refinement.
"...Cloud-based application performance management solution that lets businesses analyze and visualize software development environment...." Peer review from New Relic
What benefits does New Relic offer for Engagement Management?
New Relic provides tools to monitor and analyze user interactions in applications, offering code-level data traces for individual user engagements. nIt also facilitates engagement with non-technical stakeholders by providing insights into the business impact of product changes. nFinally, it enables self-healing services, reducing operational load for SRE teams and allowing them to focus on development tasks.
"...Their technical support one of the best engagements we have had with a vendor...." Peer review by Engineer in Information Technology

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting

Grafana New Relic
Peer score 4.4 4.6
Peer insights 637 1800
Top industries
Information Technology And Services 50.0%
Internet 22.0%
Computer Software 16.0%
Computer Software 30.0%
Information Technology And Services 24.0%
Internet 9.0%
SMB and Mid-Market 65.0% 61.0%
Enterprise 35.0% 39.0%

News

Latest Grafana news

Grafana Labs Gives Every Observability Signal an Intelligent ...

Grafana Labs announced the general availability of Adaptive Profiles in Grafana Cloud, completing its Adaptive Telemetry suite. This suite optimizes telemetry signals—metrics, logs, traces, and profiles—by automatically identifying valuable data, reducing costs, and enhancing observability. Customers like Mux and TeleTracking have reported significant cost savings and improved data retention.

03/08/2026 - source

Latest New Relic news

New Relic Japan Region Generally Available | New Relic

New Relic has launched its Japan region, now generally available, hosted in the AWS Tokyo region. This allows Japanese enterprises to keep observability data within the country, crucial for regulated industries. The platform supports in-region AI processing, maintaining data sovereignty and reducing latency for local customers.

30/08/2026 - source