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Compare Gong vs VoiceOps

Failure Risk Guidance Security Report ?

Failure Risk for Gong medium Failure Risk for VoiceOps medium
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Comparison Summary

This comparison report of Gong vs. VoiceOps is based on a specific set of business needs and context. The comparison uses 24244 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Gong and VoiceOps

Gong, VoiceOps, Chorus by ZoomInfo, Salesken, etc., belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Gong covers Sales Call Management with Phone Calls, Call Coaching with Phone Calls, Deal Analytics & Insights, Sales Rep Engagement with Phone Calls, etc.

VoiceOps focuses on Sales Coaching with Phone Calls, Contact Center Performance Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, etc.

"As a completely remote company that does everything over Zoom, [Gong] helps us build alignment. " - Christopher G

"It s the best training tool I have ever seen. " - Andy Groher

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Gong

Focus area

Gong is better than VoiceOps for

Software Failure Risk

  • medium

logo VoiceOps

Focus area

VoiceOps is better than Gong for

Software Failure Risk

  • medium

About

Revenue Intelligence Platform to coach sales reps

AI coaching and training platform for call centers

Age

2015

Financials

SERIES E

SERIES A

Business Need

Total Processes
(we found evidences for)

79

28

Total Goals
(we found evidences for)

6

8

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (3023)

Read Reviews (40)

call transcription

Read Reviews (635)

Read Reviews (15)

call scoring

Read Reviews (617)

Read Reviews (2)

call analytics

Read Reviews (603)

Read Reviews (2)

coaching

Read Reviews (1277)

Read Reviews (113)

lead analytics

Read Reviews (869)

Read Reviews (3)

engagement management

Read Reviews (679)

Read Reviews (0)

engaging and following up

Read Reviews (516)

Read Reviews (0)

engaging with scheduling & cadence

Read Reviews (32)

Read Reviews (0)

training & onboarding

Read Reviews (466)

Read Reviews (2)

collaboration

Read Reviews (398)

Read Reviews (0)

communication management

Read Reviews (244)

Read Reviews (10)

tracking & monitoring communications

Read Reviews (184)

Read Reviews (9)

sending & publishing communications

Read Reviews (54)

Read Reviews (0)

sales review & feedback

Read Reviews (222)

Read Reviews (7)

talk track creation

Read Reviews (136)

Read Reviews (0)

knowledge management

Read Reviews (53)

Read Reviews (0)

creating knowledge base

Read Reviews (8)

Read Reviews (0)

account management

Read Reviews (45)

Read Reviews (0)

conversion management

Read Reviews (44)

Read Reviews (1)

competitive intelligence

Read Reviews (40)

Read Reviews (0)

contact list management

Read Reviews (31)

Read Reviews (1)

workflow management

Read Reviews (27)

Read Reviews (1)

generation of new leads

Read Reviews (22)

Read Reviews (0)

lead qualification

Read Reviews (21)

Read Reviews (1)

lead qualification: technographic

Read Reviews (11)

Read Reviews (1)

courses & assessment

Read Reviews (20)

Read Reviews (0)

identify skill gaps

Read Reviews (15)

Read Reviews (0)

create learning path

Read Reviews (2)

Read Reviews (0)

track learning progress

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (17)

Read Reviews (1)

social media management

Read Reviews (15)

Read Reviews (0)

social media analytics

Read Reviews (15)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

renewal management

Read Reviews (6)

Read Reviews (0)

pipeline management

Read Reviews (6)

Read Reviews (0)

business development

Read Reviews (5)

Read Reviews (0)

opportunity management

Read Reviews (4)

Read Reviews (0)

sales quota management

Read Reviews (4)

Read Reviews (0)

billing and invoice management

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (0)

promotion management

Read Reviews (3)

Read Reviews (0)

discount management

Read Reviews (3)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (1)

advocacy management

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (0)

Read Reviews (46)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Improve consistency

  • Improve visibility

  • Improve efficiency

  • Scale best practices

  • Shorten ramp up time

  • See 3 more

  • Increase sales & revenue

  • Improve ROI

  • Improve efficiency

  • Acquire customers

  • Scale best practices

  • Shorten ramp up time

  • Improve consistency

  • Enhance customer relationships

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • user generated content

  • blogs

  • offline

  • on premises

  • See 2 more

  • phone calls

  • user generated content

  • blogs

  • offline

  • on premises

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

high

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No Data

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Integration Risk

medium

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medium

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Migration Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting