Overview: Glance Guided CX and Parsable as Collaboration and Productivity Category solutions.
Glance Visual Engagement Platform emphasizes customer engagement and relationship management, aligning with customer service-focused sectors. It excels in analytics and security, offering 24/7 support across mobile and phone channels. In contrast, Parsable is tailored for operational efficiency and workforce collaboration, fitting industries like manufacturing and energy. It provides robust analytics, compliance, and extensive support, mainly suiting mid-sized to enterprise businesses. Both platforms address collaboration but differ in industry application and specific functionalities.
Glance Guided CX: Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.
Parsable: Parsable's Connected Worker® platform provides modern digital tools for frontline workers. Maintenance, safety, quality, and productivity are enhanced at scale.
Glance Guided CX and Parsable: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Glance Visual Engagement Platform focuses on engagement management and following up with customers, with emphasis on collaboration and customer feedback management. read more →
Parsable excels in workforce collaboration and workflow management, enhancing workforce engagement and communication. read more →
Business Goals
Glance Visual Engagement Platform supports enhancing customer relationships and improving ROI, aiming to increase customer lifetime value. read more →
Parsable targets improving digital adoption and efficiency, facilitating the scaling of best practices and managing risk effectively. read more →
Core Features
Key features of Glance Visual Engagement Platform include custom reports, data export capabilities, and strong security and privacy measures. read more →
Parsable provides extensive analytics, custom reports, and a focus on security and privacy, along with robust compliance features. read more →
Vendor Support
Glance Visual Engagement Platform offers continuous 24/7 support along with phone, email, and chat support options. read more →
Parsable provides extensive 24/7 support, complemented by email, chat, and phone support, and includes training and onboarding services. read more →
Segments and Industries
Glance Visual Engagement Platform serves undefined customer segments, focusing broadly across industries without specific specialization. read more →
Parsable caters to mid-market, small, and enterprise segments, with a strong presence in oil & energy, manufacturing, and industrial engineering. read more →
Operational Alignment
Glance Visual Engagement Platform fits customer interaction workflows, using mobile and phone channels for customer service operations. read more →
Parsable is integrated into operations requiring efficient communication and workflow management, ideal for industrial and manufacturing environments. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for Glance Guided CX and Parsable
How can Glance Guided CX and Parsable enhance your Engagement Management process?
How does Glance Guided CX and Parsable facilitate Workforce Collaboration?
Glance Guided CX in Action: Unique Use Cases
How can Glance Guided CX optimize your Customer Feedback Management Workflow?
What benefits does Glance Guided CX offer for Helpdesk Management?
Why is Glance Guided CX the best choice for Contact List Management?
Parsable in Action: Unique Use Cases
How can Parsable optimize your Workflow Management Workflow?
What makes Parsable ideal for Workforce Communication?
How can Parsable enhance your Training & Onboarding process?
Alternatives
News
Latest Glance Guided CX News
Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource - Morningstar
Glance Cobrowse for Microsoft Dynamics 365 Contact Center is now available in Microsoft AppSource. This integration enables contact center agents to visually engage with customers in real time, enhancing digital customer experience within the Dynamics 365 platform. The solution streamlines support workflows and improves customer satisfaction by allowing seamless cobrowsing directly from the Microsoft environment.
Latest Parsable News
Parsable Recognized with Frost & Sullivan's 2024 Global Enabling Technology Leadership ...
Parsable received Frost & Sullivan's 2024 Global Enabling Technology Leadership Award, recognizing its innovation and leadership in connected worker software for frontline operations. This award highlights Parsable's impact on digital transformation and operational efficiency in industrial sectors.
