Comparison Summary
This comparison report of Freshservice vs. Helprace is based on a specific set of business needs and context. The comparison uses 16412 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshservice and Helprace
Freshservice, Helprace, freshdesk, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshservice covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.
Helprace focuses on Helpdesk Management with E-Mail, Customer Feedback Management with E-Mail, Knowledge Management with E-Mail, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Helprace | Provide a personalized one-on-one support experience. Boost productivity and collaborate
Age
2010
2011
Financials
SERIES H
PRIVATE
Business Need
Total Processes
(we found evidences for)
82
25
Total Goals
(we found evidences for)
13
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Scale best practices
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Improve efficiency
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Improve ROI
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Improve consistency
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Improve visibility
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Increase sales & revenue
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Improve digital and social presence
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Launch new products
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Shorten ramp up time
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Enter new markets internationally or locally
- See 10 more
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Enhance customer relationships
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Improve internal communications
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Acquire customers
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Improve visibility
- See 1 more
Top Channels
Channels Used
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e-mail
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social media
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user generated content
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blogs
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website
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Facebook
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Twitter
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promotions
- See 5 more
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e-mail
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social media
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user generated content
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blogs
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website
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Facebook
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Twitter
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promotions
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
