Device Magic: Device Magic captures field data, signatures, work orders, and checklists from teams. Data collection is possible anywhere, even offline.
Thematic: Thematic's platform analyzes customer feedback to extract actionable insights. Businesses can use these insights to improve their products and services.
This comparison report of Device Magic vs. Thematic is based on a specific set of business needs and context. The comparison uses 1831 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Device Magic and Thematic
Device Magic belong to a category of solutions that help Customer Feedback Management, whereas Thematic belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Device Magic covers Sales Document Management with Mobile, Social Media Management, Workflow Management, Campaign Management, etc.
Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Device Magic and Thematic: Best activities based on customer satisfaction
Device Magic in Action: Unique Activities
What makes Device Magic ideal for Workflow Management?
"...- Create seamless business workflows through Integrations with Google Drive, Dropbox, Salesforce, ShareFile, SQL databases, Zapier, Podio and more..." Peer review
Thematic in Action: Unique Activities
How does Thematic facilitate Customer Feedback Management?
"...Thematic saves me a great deal of time by automatically breaking up NPS comments into themes...." Peer review by Emma P., Operations manager, Computer Software
Why is Thematic the best choice for Engagement Management?
"...Looker Create engaging visualizations from your feedback analysis. ..." Thematic integrations
Why is Thematic the best choice for Helpdesk Management?
"...Greyhound was also able to bring their survey data into another integration with a tool called Thematic that helps with open-ended text responses...." How Greyhound used SurveyMonkey to increase their CX survey response rate by over 400%
How does Thematic facilitate Market Research?
"...65% Reduction in cost to generate insights from unstructured feedback Scale Survey capacity no longer throttled by analytics bottlenecks Infotools Ltd is a market research technology company with clients that include multinational telecommunication, airlines, and consumer goods companies. ..." Case Studies
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Grow market share
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Improve digital and social presence
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Build brand awareness
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Improve internal communications
- See 1 more
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve stakeholder relations
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Enter new markets internationally or locally
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Improve consistency
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Improve efficiency
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Improve digital and social presence
- See 8 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Device Magic peer evidence is 87% SMB and Mid-Market. Thematic peer evidence is 69% Enterprise.
| Device Magic | Thematic | |
|---|---|---|
| Peer score | 4.5 | 4.7 |
| Peer insights | 556 | 1275 |
| Top industries |
Information Technology And Services 22.0%
Oil & Energy 18.0%
Construction 18.0%
|
Internet 37.0%
Telecommunications 26.0%
Financial Services 16.0%
|
| SMB and Mid-Market | 87.0% | 31.0% |
| Enterprise | 13.0% | 69.0% |
News
Latest Thematic news
Thematic Launches Customer Intelligence and Activation for Agentic CX
Thematic has introduced Customer Intelligence and Activation, a new system that consolidates unstructured feedback to provide team-specific insights, predictive scores, and actionable recommendations.