Compare CustomerSure vs Userback

Failure Risk Guidance Security Report ?

Failure Risk for CustomerSure medium Failure Risk for Userback medium

Know More

Comparison Summary

For CustomerSure vs Userback comparison, Our AI algorithm looked at 1475 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CustomerSure and Userback to solve their respective business needs.

Pros and cons of CustomerSure and Userback

CustomerSure is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys with E-Mail where as Userback is focused towards Collecting Feedback with Video and Automated Workflows .

CustomerSure

Focus area

CustomerSure is better than Userback for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Userback

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

About

Customer Feedback Software to gather insights to drive real change

Real time customer feedback tool to collect feedback with video and screenshots

Age

2010

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (205)

Read Reviews (145)

measuring net promoter score

Read Reviews (63)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (57)

Read Reviews (0)

engagement management

Read Reviews (12)

Read Reviews (0)

engaging and following up

Read Reviews (8)

Read Reviews (0)

playbook creation

Read Reviews (9)

Read Reviews (0)

contact list management

Read Reviews (5)

Read Reviews (1)

helpdesk management

Read Reviews (4)

Read Reviews (1)

training & onboarding

Read Reviews (3)

Read Reviews (5)

sales review & feedback

market research

knowledge management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (0)

workflow management

collaboration

products & pricelist management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Scale best practices
Acquire customers
Improve efficiency
Increase sales & revenue
Improve stakeholder relations
Build brand awareness
See 4 more

Enhance customer relationships
Improve efficiency
Improve brand engagement

Top Channels

Channels Used

video
website
e-mail
chat
Slack
See 2 more

video
website
e-mail
chat
Slack
See 2 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Compare CustomerSure vs Userback

Failure Risk Guidance Security Report ?

Comparison Summary

For CustomerSure vs Userback comparison, Our AI algorithm looked at 1475 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CustomerSure and Userback to solve their respective business needs.

Pros and cons of CustomerSure and Userback

CustomerSure is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys with E-Mail where as Userback is focused towards Collecting Feedback with Video and Automated Workflows .

CustomerSure

Focus area

CustomerSure is better than Userback for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Userback

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for CustomerSure

Get a personalised risk report for Userback

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.